ICMI’s Global Contact Center Awards Announced
19 Outubro 2023 - 11:00AM
Business Wire
Honors Companies, Contact Centers, and Individuals that
Provide a Platform for Leadership, Vision, Innovation, and
Strategic Accomplishments in the Contact Center Industry and
Vertical Industries
Last night at an awards gala at ICMI’s Contact Center Expo,
which brings contact center industry professionals together to
tackle the challenges and opportunities that will enable positive
growth and change in the industry, the winners of ICMI’s Global
Contact Center Awards were unveiled. The awards honor and recognize
the companies, contact centers, and individuals that provide a
platform for leadership, vision, innovation, and strategic
accomplishments in the profession and their industries.
Cindee Stott, Event Director, ICMI’s Contact Center Expo said,
“Congratulations to all of ICMI’s Global Contact Center Awards
winners. We had a wonderful time celebrating them last night. And
we are in awe of the outstanding work these companies, contact
centers, and individuals have demonstrated.”
ICMI’s Global Contact Center Awards winners:
- Best Contact Center Agent: Tiffany Ireland, WebMD Health
Services
- Best Contact Center Supervisor: Victoria Philpot, Navy Federal
Credit Union
- Best Contact Center Manager: Phillip Davis, PCI, Publishing
Concepts
- Best Contact Center Trainer: Scott Kilberg, Showdown
Displays
- Best Contact Center Workforce Manager: Dr. Debra Bentson,
Kaiser Permanente
- Customer Hero of the Year: Tyda Marco, DAT Freight &
Analytics
- Lifetime Achievement Award: Leslie O'Flahavan
- Best Small Contact Center: OneCause
- Best Medium Contact Center: iRobot
- Runner-up: Bluegreen Vacations
- Best Large Contact Center: Navy Federal Credit Union
- Runner-up: Amica Mutual Insurance Company
- Best Strategic Value to the Organization: OSF OnCall Digital
Health
- Best Contact Center Culture: Dow Jones & Company, Inc.
- Best Digital Customer Experience: Shell
- Best Learning and Development Program: WebMD Health
Services
- Best Outsourcing Provider: Transparent BPO
- Best New Technology Solution: Grypp Corp.
ICMI’s Global Contact Center Awards program is co-hosted by Zoom
with category sponsors Regal.io for the Best Strategic Value to the
Organization category and Bright Pattern for the Best Contact
Center Agent category.
ICMI’s Contact Center Expo 2024 will take place October 16-19
and will return to the Loews Royal Pacific Resort at Universal
Orlando in Orlando, FL.
For information on exhibitor or sponsorship opportunities,
contact us at ICMISales@informa.com.
Follow ICMI’s Contact Center Expo on X, LinkedIn, YouTube and
Facebook.
ABOUT ICMI The International Customer Management
Institute (ICMI) is the leading global provider of comprehensive
resources for customer management professionals -- from frontline
agents to executives -- who wish to improve customer experiences
and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167
countries through training, events, consulting, and informational
resources. ICMI's experienced and dedicated team of industry
insiders, trainers, and consultants are committed to helping you
raise the strategic value of your contact center, optimize your
operations and improve your customer service. ICMI is brought to
you by Informa Tech.
About Informa Tech Informa Tech is a leading provider of market
insight and market access to the global business technology
community. Through in-depth expertise and an engaged audience
community, Informa Tech helps business professionals make better
technology decisions and marketers reach the most powerful tech
buyers and influencers in the world. Across its portfolio of over
100+ trusted brands, Informa Tech has over 1000 industry experts,
including over 400 research analysts and consultants in global
research group Omdia, and a monthly audience reach of over 125
million. Informa Tech is a division of FTSE 100 company Informa
plc.
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version on businesswire.com: https://www.businesswire.com/news/home/20231019481958/en/
Media Meryl Franzman ICMI’s Contact Center Expo
Meryl.franzman@informa.com
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