Switching to Rimini Street enables leading
fabric manufacturer to achieve significant IT budget savings and
improve uptime of mission-critical systems
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of
end-to-end enterprise software support, products and services, the
leading third-party support provider for Oracle and SAP software,
and a Salesforce and AWS partner, today announced that Pacific
Textiles, a global leader in the textile manufacturing industry,
has selected Rimini Support™ to support its highly customized,
mission-critical S/4HANA implementation, the backbone of their
manufacturing operations.
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the full release here:
https://www.businesswire.com/news/home/20231115452374/en/
Pacific Textiles Chooses Rimini Support™
for Faster, More Comprehensive Coverage and Care of SAP S/4HANA
System (Photo: Business Wire)
Rimini Street’s faster, more comprehensive software support has
enabled Pacific Textiles to achieve significant reduction of IT
costs, freeing resources to focus on projects and investments for
competitive growth and advantage, including the move to a new data
lake architecture.
Vendor Support Quickly Diminishes in Value and Experience
After Implementation
Pacific Textiles is one of the world's leading manufacturers of
customized knitted fabric in the textile industry, and its products
are used in the production of over a billion garments each year.
The company collaborates closely with apparel brands to design
fabrics that meet customized orders, delivering more than 3,000 new
samples for its customers each month.
The company heavily relies on SAP software to run its business
including sales order entry, production planning, material
procurement and many other critical ERP functions.
“When we purchased SAP, the closest product we were offered to
fit our needs was the Mill Products industry solution,
traditionally used for paper products and steel manufacturing.
Obviously, textiles didn’t fit quite well into that, so we required
an extensive number of customizations,” said Hubert Tsang, chief
information officer, Pacific Textiles.
“SAP support was helpful during our initial implementation. But
the service quality deteriorated after that. It became a slow,
cumbersome process. With standard SAP support, we’d submit a
ticket, wait a while for them to process it, go back and forth,
then wait endlessly for a resolution. Ultimately, we were only able
to solve most of our problems by spending more on SAP professional
services,” shared Tsang.
Rimini Street Cuts Support Response Time and Spend on
Software Maintenance
Frustrated with the quality, speed and cost of vendor support
for S/4HANA, Pacific Textiles began searching for a third-party
support provider and quickly chose Rimini Street because of the
company’s size, scalability and rich enterprise-grade capabilities.
In addition, Rimini Street was the only option that offered Pacific
Textiles the multi-language support they required as a global
business.
With the move to Rimini Support, Pacific Textiles is benefitting
from:
- Maximum 10-minute response time instead of 4 hours with SAP, a
96% reduction in response time commitment
- Direct access to a named, dedicated Primary Support Engineer
(PSE)
- Expert support for its highly-customized systems not covered by
vendor support
- Significant reduction in IT support costs
- Freed resources to reallocate towards growth projects
“With the money that we've saved by moving to Rimini Street,
Pacific Textiles is now able to work on key, strategic projects
that we've been wanting to do for years,” said Tsang. “In
manufacturing, we collect and analyze tons of data so we can
understand and optimize the performance of our machines. We had
wanted to move to a new data lake architecture, but too much budget
was wrapped up in IT support. Rimini Street helped us free up the
funds to take on this important project which will support our AI
innovation roadmap.”
“At Rimini Street, we view ourselves as much more than just a
support vendor,” said Craig Mackereth, executive vice president of
global service delivery. “Rimini Street is a strategic partner that
plays a critical role in the larger business success of
organizations like Pacific Textiles. We’re not aiming for simple
transactions – we’re fostering long-term collaborations.”
Learn more about how Pacific Textiles has benefited from Rimini
Street here.
Explore the full Rimini Street portfolio of ultra-responsive,
trusted and proven support, managed services, security,
integration, observability, professional services and Rimini ONE™
end-to-end outsourcing solutions for SAP, Oracle and Salesforce
applications to support competitive advantage, profitability and
growth.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is
a global provider of end-to-end enterprise software support,
products and services, the leading third-party support provider for
Oracle and SAP software and a Salesforce and AWS partner. The
Company has operations globally and offers a comprehensive family
of unified solutions to run, manage, support, customize, configure,
connect, protect, monitor, and optimize enterprise application,
database, and technology software, and enables clients to achieve
better business outcomes, significantly reduce costs and reallocate
resources for innovation. To date, over 5,300 Fortune 500, Fortune
Global 100, midmarket, public sector, and other organizations from
a broad range of industries have relied on Rimini Street as their
trusted enterprise software solutions provider. To learn more,
please visit riministreet.com, and connect with Rimini Street on
Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)
Forward-Looking Statements
Certain statements included in this communication are not
historical facts but are forward-looking statements for purposes of
the safe harbor provisions under The Private Securities Litigation
Reform Act of 1995. Forward-looking statements generally are
accompanied by words such as “anticipate,” “believe,” “continue,”
“could,” “currently,” “estimate,” “expect,” “future,” “intend,”
“may,” “might,” “outlook,” “plan,” “possible,” “potential,”
“predict,” “project,” “seem,” “seek,” “should,” “will,” “would” or
other similar words, phrases or expressions. These forward-looking
statements include, but are not limited to, statements regarding
our expectations of future events, future opportunities, global
expansion and other growth initiatives and our investments in such
initiatives. These statements are based on various assumptions and
on the current expectations of management and are not predictions
of actual performance, nor are these statements of historical
facts. These statements are subject to a number of risks and
uncertainties regarding Rimini Street’s business, and actual
results may differ materially. These risks and uncertainties
include, but are not limited to, adverse developments in and costs
associated with defending pending litigation or any new litigation,
including the disposition of pending motions to appeal and any new
claims; additional expenses to be incurred in order to comply with
injunctions against certain of our business practices and the
impact on future period revenue and costs; changes in the business
environment in which Rimini Street operates, including the impact
of any recessionary economic trends and changes in foreign exchange
rates, as well as general financial, economic, regulatory and
political conditions affecting the industry in which we operate and
the industries in which our clients operate; the evolution of the
enterprise software management and support landscape and our
ability to attract and retain clients and further penetrate our
client base; significant competition in the software support
services industry; customer adoption of our expanded portfolio of
products and services and products and services we expect to
introduce; our ability to sustain or achieve revenue growth or
profitability, manage our cost of revenue and accurately forecast
revenue; estimates of our total addressable market and expectations
of client savings relative to use of other providers; variability
of timing in our sales cycle; risks relating to retention rates,
including our ability to accurately predict retention rates; the
loss of one or more members of our management team; our ability to
attract and retain qualified employees and key personnel;
challenges of managing growth profitably; our need and ability to
raise additional equity or debt financing on favorable terms and
our ability to generate cash flows from operations to help fund
increased investment in our growth; the impact of environmental,
social and governance (ESG) matters; risks associated with global
operations; our ability to prevent unauthorized access to our
information technology systems and other cybersecurity threats,
protect the confidential information of our employees and clients
and comply with privacy regulations; our ability to maintain an
effective system of internal control over financial reporting; our
ability to maintain, protect and enhance our brand and intellectual
property; changes in laws and regulations, including changes in tax
laws or unfavorable outcomes of tax positions we take, or a failure
by us to establish adequate tax reserves; our credit facility’s
ongoing debt service obligations and financial and operational
covenants on our business and related interest rate risk, including
uncertainty from the transition to SOFR or other interest rate
benchmarks; the sufficiency of our cash and cash equivalents to
meet our liquidity requirements; the amount and timing of
repurchases, if any, under our stock repurchase program and our
ability to enhance stockholder value through such program;
uncertainty as to the long-term value of Rimini Street’s equity
securities; catastrophic events that disrupt our business or that
of our clients; and those discussed under the heading “Risk
Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on
November 1, 2023, and as updated from time to time by Rimini
Street’s future Annual Reports on Form 10-K, Quarterly Reports on
Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini
Street with the Securities and Exchange Commission. In addition,
forward-looking statements provide Rimini Street’s expectations,
plans or forecasts of future events and views as of the date of
this communication. Rimini Street anticipates that subsequent
events and developments will cause Rimini Street’s assessments to
change. However, while Rimini Street may elect to update these
forward-looking statements at some point in the future, Rimini
Street specifically disclaims any obligation to do so, except as
required by law. These forward-looking statements should not be
relied upon as representing Rimini Street’s assessments as of any
date subsequent to the date of this communication.
© 2023 Rimini Street, Inc. All rights reserved. “Rimini Street”
is a registered trademark of Rimini Street, Inc. in the United
States and other countries, and Rimini Street, the Rimini Street
logo, and combinations thereof, and other marks marked by TM are
trademarks of Rimini Street, Inc. All other trademarks remain the
property of their respective owners, and unless otherwise
specified, Rimini Street claims no affiliation, endorsement, or
association with any such trademark holder or other companies
referenced herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20231115452374/en/
Janet Ravin VP, Global Communications Rimini Street, Inc. +1 702
285-3532 pr@riministreet.com
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