Ameriprise Financial Recognized by J.D. Power for its “Outstanding Customer Service Experience” for the Fifth Consecutive Year
16 Novembro 2023 - 12:03PM
Business Wire
For the fifth year in a row, Ameriprise Financial (NYSE: AMP)
has received a J.D. Power certification for delivering an
“outstanding customer service experience” to its financial advisors
who contact the company by phone for support. The Ameriprise Advice
& Wealth Management and RiverSource call centers earned the
recognition after surpassing the benchmarks in the J.D. Power
Certified Customer Service ProgramSM. The program certifies contact
centers across all industries that exceed the high J.D. Power
standards following a rigorous evaluation and comprehensive survey
of advisors’ recent servicing interactions.
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“Delivering an outstanding and referrable service experience to
our clients and financial advisors is core to who we are at
Ameriprise,” said Jill Swenson, Senior Vice President of Service
& Operations at Ameriprise. “We are proud to earn this
longstanding recognition by J.D. Power because it reflects the deep
commitment, care, knowledge, and capabilities we put in place to
provide an outstanding service experience to every client, every
time. We continuously raise the bar and innovate to make it easier
for both clients and advisors to do business with us, helping them
achieve their biggest financial goals with more confidence.”
“Congratulations once again to Ameriprise for earning their
fifth consecutive J.D. Power certification for providing an
outstanding customer experience in the live phone channel,” said
Mark Miller, Practice Lead, Customer Service Advisory at
J.D. Power. “This certification is extremely challenging to achieve
from both a customer experience and operational evaluation
perspective, and the results demonstrate how the Ameriprise service
teams operate with their clients’ needs at the forefront of
everything they do.”
Ameriprise is one of a small number of companies across various
industries to earn the certification. Ameriprise was also
recognized in the years 2019 through 2022.
For more detail about the recognition, visit
jdpower.com/ccc.
To learn about Ameriprise, visit Ameriprise.com or read about
the company’s corporate social responsibility efforts in its 2023
Responsible Business Report.
About Ameriprise Financial
At Ameriprise Financial, we have been helping people feel
confident about their financial future for more than 125 years.
With extensive investment advice, asset management and insurance
capabilities and a nationwide network of approximately 10,000
financial advisors, we have the strength and expertise to serve the
full range of individual and institutional investors' financial
needs.
J.D. Power 2023 Certified Customer Service ProgramSM recognition
is based on successful completion of an operational evaluation and
exceeding a customer satisfaction benchmark through a survey of
recent servicing interactions. J.D. Power certified Ameriprise
customer satisfaction performance for advisors in these factors:
satisfaction with the IVR routing process, and the customer service
representative which includes knowledge, courtesy, concern,
promptness in getting to a representative, and timeliness of
resolution in addition to overall satisfaction. Ameriprise paid a
fee to J.D. Power to have their advisor support experience
independently certified through this program and cite the results.
Ameriprise’s public use of the certification is subject to a
license fee. For more information, visit
www.jdpower.com/awards.
J.D. Power is not affiliated with Ameriprise Financial, Inc.
Ameriprise Financial Services, LLC is an Equal Opportunity
Employer.
Ameriprise Financial cannot guarantee future financial
results.
Investment products are not insured by the FDIC, NCUA or any
federal agency, are not deposits or obligations of, or guaranteed
by any financial institution, and involve investment risks
including possible loss of principal and fluctuation in
value.
Investment advisory products are made available through
Ameriprise Financial Services, LLC., a registered investment
adviser.
Securities offered by Ameriprise Financial Services, LLC. Member
FINRA and SIPC
© 2023 Ameriprise Financial, Inc. All rights reserved.
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version on businesswire.com: https://www.businesswire.com/news/home/20231116354242/en/
Stephanie Siegle, Media Relations 612.671.2593
Stephanie.Siegle@ampf.com
Ameriprise Financial (NYSE:AMP)
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