Sunnova to Open Adaptive Technology Center, Leading the Way in Integrated Energy Services and Enhancing the Customer Experience
11 Janeiro 2024 - 6:30PM
Business Wire
Sunnova Energy International Inc. (“Sunnova”) (NYSE: NOVA), an
industry-leading adaptive energy services company, is pleased to
announce the upcoming opening of the Sunnova Adaptive Technology
Center (ATC) in Q1 2024. This announcement underscores Sunnova’s
steadfast commitment to delivering an exceptional customer
experience and reinforces the distinctiveness of the Sunnova
Adaptive Home™, Sunnova Adaptive Business™, and Sunnova Adaptive
Community™ service offerings.
The ATC will comprise state-of-the-art energy testing and
integration technologies, including a microgrid system powered by a
grid simulator and a solar array simulator, with the ability to
replicate various grid and solar array conditions. The ATC will
also feature interchangeable inverter and battery test beds, and a
fully-functioning model home equipped with full-sized appliances,
including a range, oven, refrigerator and HVAC system. This
comprehensive setup will enable Sunnova engineering teams to
perform system level validation to seamlessly integrate disparate
technologies for reliable operation during various grid, solar and
home conditions for optimal performance of the system. The ATC will
also empower our service technicians to perform troubleshooting of
field issues in a controlled environment to quickly resolve
customer issues.
The announcement comes just two months after the completed
expansion of Sunnova’s Global Command Center (GCC) with
cutting-edge technologies, analytics, and tailored solutions, all
geared toward enhancing the customer service experience. Like the
GCC expansion, the ATC is a testament to Sunnova’s dedication to
bringing customers and dealers greater functionality, quality, and
service.
"We've always been committed to ensuring high standards of
quality and service excellence for our customers," said William J.
(John) Berger, Chief Executive Officer at Sunnova. "With the ATC,
both our customers and dealers can trust that they are partnering
with a company that has an unwavering focus on innovative
technologies, integrated energy solutions, quality control, and
service excellence."
Customer support and field service teams at the GCC will be able
to coordinate with the ATC to replicate and troubleshoot a wide
range of customer system issues, from power grid surges and outages
to weather events, leading to faster issue resolution for
customers. Engineering teams will also be able to test features of
the Sunnova Adaptive Home™, a technology offering for customers to
integrate solar use, battery storage, and energy control and
management technologies that adjust to externalities such as
weather, grid health and utility rates.
“This new facility is aptly named the ‘Adaptive’ Technology
Center,” said Michael Grasso, Executive Vice President and Chief
Revenue Officer at Sunnova. “The ATC won’t be a static
configuration, but a responsive, flexible arrangement that will
effectively pull together top, industry-leading technologies to
deliver customized energy solutions to our customers. It’s a
tremendous effort to qualify hardware and integrate all the
technologies we work with – but doing all of this ensures the
services reaching our customers are top of the line.”
In addition, the ATC will allow the company to continue
developing its customer-facing experiences, like the Sunnova App,
as well as its proprietary Sunnova Sentient™ technology platform
that optimizes energy management, enhances reliability and
resiliency, provides demand response and grid support while
providing additional revenue streams and greater energy
independence for its network of customers.
With an extensive customer base of 386,000 solar and battery
storage customers, the establishment of the ATC is yet another
testament to Sunnova's unwavering commitment to providing
unparalleled service and leading the charge in the realm of clean
energy services.
About Sunnova
Sunnova Energy International Inc. (NYSE: NOVA) is an
industry-leading adaptive energy services company focused on making
clean energy more accessible, reliable, and affordable for
homeowners and businesses. Through its adaptive energy platform,
Sunnova provides a better energy service at a better price to
deliver its mission of powering energy independence. For
more information, visit http://www.sunnova.comTM.
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version on businesswire.com: https://www.businesswire.com/news/home/20240111580441/en/
Sunnova Media Contact: Ryan Bechtold
Ryan.Bechtold@sunnova.com
Sunnova Investor Contact: Rodney McMahan 877-770-5211
IR@sunnova.com
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