Midmarket firms are looking for providers to
accompany them for the duration of their SAP S/4HANA transformation
journey, ISG Provider Lens™ report says
With time running out on support for its ERP Central Component
(ECC), Germany-based SAP has concentrated on the “cloudification”
of its offerings, yet not all German enterprises are in a hurry to
follow the company’s lead, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ SAP Ecosystem report for Germany
finds the general trend toward cloud migration will continue, even
if German enterprises are more cautious than companies in other
markets. The approaching end of ECC support in 2027 has not yet
resulted in the expected surge in transformation business, with
many German customers adopting a wait-and-watch approach, the ISG
report says.
“When that surge finally does come, providers will be ready,”
said Dr. Matthias Paletta, director, technology modernization, for
ISG in Germany. “Those equipped with effective methods and tools
for quick and low-risk transformations will be poised for
success.”
In the meantime, some German enterprises are still grappling
with outdated legacy systems, fragmented IT landscapes, security
concerns, and the challenge of maintaining quality standards across
their IT landscapes, the ISG report says. This can lead to
inefficiencies, increased risk of defects, high operational costs
and longer time-to-market, the report says.
The reluctance to quickly adopt cloud solutions has been the
most conspicuous among small and medium-sized enterprises in
Germany, the ISG report says. Yet providers have
demonstrated readiness for the inevitable transformation on
multiple fronts. They have been diligent in addressing possible
gaps in their consulting offerings, resulting in a convergence of
leading providers’ service portfolios, the report says. These
providers are positioning themselves as one-stop shops, capable of
handling all aspects of a transformation project, ISG says.
Midmarket enterprises are seeking partners that can guide them
in their end-to-end SAP S/4HANA transformation journey, the ISG
report says. They are focused on cost savings and improved
efficiency through streamlined processes and enhanced
functionalities, the report says. However, these same companies
often require industry-specific transformation solutions, a
preference that typically increases time-to-market, ISG says.
“Enterprises should partner with service providers that can
provide robust consulting and advisory services to guide them with
the right adoption strategy and deliver end-to-end implementation
support,” said Jan Erik Aase, partner and global leader, ISG
Provider Lens Research. “The right provider should have strong
industry expertise and proprietary tools to ensure the
standardization of complex processes, smoother implementation and
the integration of technologies.”
The report also examines the growing demand for resilient and
sustainable processes, especially in supply chains.
For more insights into the challenges faced by German
enterprises in the SAP ecosystem, see the ISG Provider Lens™ Focal
Points briefing here.
The 2024 ISG Provider Lens™ SAP Ecosystem report for Germany
evaluates the capabilities of 56 providers across five quadrants:
SAP S/4HANA System Transformation for Large Accounts, SAP S/4HANA
System Transformation for Midmarket, SAP Application Managed
Services, Managed Cloud Services for SAP ERP and SAP SuccessFactors
HXM Partner Services.
The report names Accenture, All for One Group, Capgemini, Eviden
(an Atos Business) and Infosys as Leaders in four quadrants each,
while NTT DATA, T-Systems and Wipro are named as Leaders in three
quadrants each. Cognizant and TCS are named as Leaders in two
quadrants each, while Arvato Systems, CANCOM, DATAGROUP, Deloitte,
HCLTech, Kyndryl, Pentos and Syntax are named as Leaders in one
quadrant each.
In addition, Tech Mahindra is named as a Rising Star — a company
with a “promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants, while Birlasoft, cbs, EPI-USE and
Syntax are named as Rising Stars in one quadrant each.
In the area of customer experience, Infosys is named the global
ISG CX Star Performer for 2024 among SAP Ecosystem providers.
Infosys earned the highest customer satisfaction scores in ISG's
Voice of the Customer survey, part of the ISG Star of Excellence™
program, the premier quality recognition for the technology and
business services industry.
Customized versions of the report are available from Capgemini
and T-Systems.
The 2024 ISG Provider Lens™ SAP Ecosystem report for Germany is
available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics,
Australia and Singapore/Malaysia, with additional markets to be
added in the future. For more information about ISG Provider Lens
research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240514572171/en/
Press: Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
Matthias Longo, for ISG +49 152 341 464 63
matthias@longo-pr.de
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