EGHT 8x8 Inc

• Service revenue of $173 million and total revenue of $179 million
• Delivered 16th consecutive quarter of positive cash flow from operations
• Continued strong growth in new products

8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today reported financial results for the third quarter of fiscal year 2025 ended December 31, 2024.

"Our third quarter results highlight further progress and continued momentum in our transformation journey. We delivered solid financial performance, with record cash flow from operations and strong adoption of our AI-powered customer experience solutions, driving a 60% year-over-year increase in new products. As we move forward, our focus remains on enhancing customer value, accelerating growth, and driving long-term profitability. With a clear strategy and a strong team, I believe we are well-positioned to capitalize on the opportunities ahead," said Samuel Wilson, Chief Executive Officer at 8x8, Inc.

Third Quarter Fiscal Year 2025 Financial Results:

• Total revenue of $178.9 million, compared to $181.0 million in the third quarter of fiscal 2024.
• Service revenue of $173.5 million, compared to $175.1 million in the third quarter of fiscal 2024.
• GAAP operating income was $9.0 million, compared to GAAP operating loss of $9.4 million in the third quarter of fiscal 2024.
• Non-GAAP operating profit was $19.1 million, compared to non-GAAP operating profit of $24.3 million in the third quarter of fiscal 2024.
• GAAP net income was $3.0 million, compared to GAAP net loss of $21.2 million in the third quarter of fiscal 2024.
• Non-GAAP net income was $14.5 million, compared to non-GAAP net income of $14.8 million in the third quarter of fiscal 2024.
• Adjusted EBITDA was $23.9 million, compared to Adjusted EBITDA of $30.7 million in the third quarter of fiscal 2024.
• Cash flow from operations of $27.2 million, compared to cash flow from operations of $22.4 million in the third quarter of fiscal 2024.
• Ending cash and equivalents, including restricted cash, of $104.6 million reflected the repayment of $33.0 million of principal payments made on the 2024 Term Loan during the third quarter.

"We delivered solid service and total revenue performance relative to our guidance, despite unfavorable foreign exchange rates compared to the rates prevailing when we established our outlook for the quarter. Additionally, record cash flow from operations further reinforced our confidence in our ability to consistently generate cash. As a result, we were comfortable making an additional $15 million term loan prepayment in January, further strengthening our balance sheet and positioning us for long-term financial flexibility," said Kevin Kraus, Chief Financial Officer at 8x8, Inc.

A reconciliation of the non-GAAP measures to the most directly comparable GAAP measures and other information relating to non-GAAP measures is included in the supplemental reconciliation at the end of this release.

Recent Business Highlights:

8x8 Platform for CX innovation

The latest innovations leverage AI-driven automation, advanced security, and seamless integrations to simplify complex operations and enhance efficiency for customers. Key enhancements include:

• Effortless Secure Payments - Anywhere, Anytime: Expanded 8x8 Secure Pay to enable secure and compliant payments across voice, touch-tone, SMS and email, through a fully automated customer experience via interactive voice response (IVR) or with an agent’s assistance.
• Secure, AI-powered Payments through 8x8 Intelligent Customer Assistant: Organizations can now enable 8x8 Secure Pay to allow customers to pay through 8x8 Intelligent Customer Assistant for a fully automated path to process payments, rather than waiting to speak with an agent, by either speaking payment details or entering the information via the phone's keypad. The new functionality enables customers to make payments quickly and securely, while increasing payment capture for businesses by allowing 24/7 payment.
• Voice Intelligent Directory for 8x8 Intelligent Customer Assistant: 8x8 Intelligent Customer Assistant now delivers a faster, natural sounding service with the newly introduced Voice Intelligent Directory. Callers simply speak their request and the AI matches it to a comprehensive directory, ensuring seamless connections in seconds for improved CX through integration with 8x8 Contact Center and 8x8 Work.
• Faster Customer Support: 8x8 Knowledge Base Shortcuts help agents quickly access and share relevant information, improving response times.
• Enhanced Interaction Retrieval Widget for Proactive Monitoring: The Interaction Retrieval widget in 8x8 Supervisor Workspace empowers supervisors to quickly locate all contact center interactions, including voice calls, digital messages, transcriptions from 8x8 Speech Analytics, and voicemails. With enhanced functionality, supervisors can now download multiple interactions in bulk and effortlessly retrieve archived interactions, saving valuable time.
• 8x8 Meetings Assets Sharing: Meeting assets, such as participant list, recording, screenshots, chat, transcriptions, summaries, action items, and links to shared files can be easily shared to streamline post-meeting follow-ups and keep everyone informed.
• Mobile Device Management Support for Retail: Mobile Device Management (MDM) support and streamlined, credential-free authentication for shared devices for retail operations. This new, configurable user experience ensures secure and effortless access, tailored specifically for retail scenarios with retail staff in shared-device environments, such as stores with multiple departments or locations.
• Desk Phones Multicast Paging: Multicast paging is now available on supported Yealink phones and the Algo 8180, allowing quick and easy broadcasting of instant audio announcements. In addition to Yealink-to-Yealink or Poly-to-Poly paging, customers can configure paging groups with supported Yealink, Poly, and Algo devices, allowing cross-vendor paging.
• Connect Multi-Channel Sender: Users can now launch text-to-speech messaging campaigns directly on 8x8 Connect multi-channel sender. This powerful new feature enables organizations to add voice to their communication strategy, enhancing accessibility and connecting with customers like never before.

8x8 Technology Partner Ecosystem Expansion

• CallCabinet, a leader in compliant call recording, joined the 8x8 Technology Partner Ecosystem. This partnership provides Microsoft-certified compliance call recording to customers using 8x8 for Microsoft Teams, further strengthening the value delivered to organizations looking to enhance compliance within Microsoft Teams. This partnership expands 8x8 for Microsoft Teams portfolio, reinforcing 8x8's commitment to provide customers with seamless, Microsoft-certified solutions for their business communications and contact center needs.

New Brand and Messaging Reflects CX Transformation

• Launched a new, modern brand that captures the energy and ambition of the Company's CX transformation and mission of empowering CX leaders. Learn more about the new 8x8 brand by reading the blog post from 8x8 CMO, Bruno Bertini.

Recognition for the 8x8 Platform for CX, Contact Center, Customer Service and Sustainable Business Practices

• Included in the Newsweek Excellence 1000 Index, a list of the top 1000 US companies that have demonstrated best practices across a range of metrics, including R&D investment in innovation, financial responsibility, stakeholder ratings, and social responsibility ratings.
• Awarded 43 badges in the G2 Winter 2025 Awards for 8x8 Contact Center and 8x8 Work, including "Leader in Enterprise" and "Users Most Likely to Recommend for Enterprise" badges.
• Received TrustRadius Tech Cares and TrustRadius "Top Rated" Awards for Unified Communications as a Service and Contact Center. The Trust Radius Tech Cares Award highlights companies that have excelled in their Corporate Social Responsibility (CSR) initiatives, while the TrustRadius 2024 Top Rated awards are driven by customer sentiment in reviews on TrustRadius.
• Michelle Paitich, 8x8's Channel Chief and Global Vice President, Channel Sales, was named in the 2025 CRN® Channel Chiefs List, which recognizes the IT vendor and distribution executives who are driving strategy and setting the channel agenda for their companies.

Corporate and Leadership Updates

• Appointed Joel Neeb as Chief Transformation and Business Operations Officer to drive alignment and accelerate transformation across the company. Mr. Neeb will be responsible for aligning 8x8’s strategic initiatives with operational outcomes, driving organizational excellence and fostering a culture of accountability and innovation.
• Appointed Darren Remblence as Chief Information Security Officer to oversee the company’s cybersecurity strategy. This appointment underscores 8x8’s commitment to cybersecurity, data protection, and maintaining trust with customers and partners.
• Expanded the Board of Directors to eight members with the appointment of John Pagliuca, President and Chief Executive Officer of N-able.
• Established a new Employee Resource Group (ERG) for Parents and Caregivers of Neurodivergent Children and supported the Company's Women in Tech ERG with an expanded calendar of activities.

Fourth Quarter and Updated Fiscal Year 2025 Financial Outlook:

Management provides expected ranges for total revenue, service revenue, non-GAAP operating margin, and non-GAAP net income per share, diluted, based on its evaluation of the current business environment. The Company emphasizes that these expectations are subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below.

Fourth Quarter Fiscal Year 2025 Ending March 31, 2025

• Service revenue in the range of $170.0 million to $175.0 million.
• Total revenue in the range of $175.0 million to $181.0 million.
• Non-GAAP operating margin in the range of approximately 9% to 10%.

Fiscal Year 2025 Ending March 31, 2025

• Service revenue in the range of $691.3 million to $696.3 million.
• Total revenue in the range of $713.0 million to $719.0 million.
• Non-GAAP operating margin is projected between 10.7% and 11.0%.
• Non-GAAP net income per share, diluted, in the range of $0.35 to $0.37.

The Company does not reconcile its forward-looking estimates of non-GAAP operating margin to the corresponding GAAP measure of GAAP operating margin or non-GAAP net income per share, basic and diluted, to the corresponding GAAP measure of GAAP net income (loss) per share due to the significant variability of, and difficulty in making accurate forecasts and projections with regards to, the various expenses excluded by these metrics. For example, future hiring and employee turnover may not be reasonably predictable, stock-based compensation expense depends on variables that are largely not within the control of nor predictable by management, such as the market price of 8x8 common stock, and may also be significantly impacted by events like acquisitions, the timing and nature of which are difficult to predict with accuracy. The actual amounts of these excluded items could have a significant impact on the Company's GAAP operating margin and GAAP net income per share, basic and diluted. Accordingly, management believes that reconciliations of these forward-looking non-GAAP financial measures to their corresponding GAAP measures are not available without unreasonable effort. See the "Explanation of GAAP to Non-GAAP Reconciliation" below for the definition of non-GAAP operating margin and non-GAAP net income per share, basic and diluted.

All projections are on a non-GAAP basis. Additionally, our increased emphasis on profitability and cash flow generation may not be successful. The reduction in our total costs as a percentage of revenue may negatively impact our revenue and our business in ways we don't anticipate and may not achieve the desired outcome.

Conference Call Information:

Management will host a conference call to discuss earnings results on February 4, 2025 at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). The conference call will last approximately 60 minutes. Participants may:

• Register to participate in the live call at: https://register.vevent.com/register/BIf6409dc6cc484dc787a96317e8bb0d4f
• Access the live webcast directly at https://edge.media-server.com/mmc/p/vgcdunvx

The live webcast and replay will be available from the Company’s investor relations events page at https://8x8.gcs-web.com/news-events/events-presentations. Participants should plan to dial in or log on 10 minutes prior to the start time. The webcast will be archived on 8x8's website for a period of at least 30 days. For additional information, visit https://8x8.gcs-web.com/.

About 8x8. Inc.

8x8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communication, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

8x8® is a trademark of 8x8, Inc.

Forward Looking Statements:

This news release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-looking statements. For example, words such as "may," "will," "should," "estimates," "predicts," "potential," "continue," "strategy," "believes," "anticipates," "plans," "expects," "intends," and similar expressions are intended to identify forward-looking statements. These forward-looking statements include, but are not limited to: changing industry trends; the size of our market opportunity; the potential success and impact of our investments in artificial intelligence technologies; our strategic transformation initiatives; our ability to drive increased platform and multi product adoption; our ability to increase profitability and cash flow; deleverage our balance sheet and fund investment in innovation; whether our unified communication and contact center traffic will increase; whether we can increase customer retention; our future revenue and growth (including platform usage revenue); whether we can sustain an increasing pace of innovation; the success of our go-to-market engine; our ability to improve general and administrative synergies; our ability to enhance shareholder value; and our financial outlook, revenue growth, and profitability, including whether we will achieve sustainable growth and profitability.

You should not place undue reliance on such forward-looking statements. Actual results could differ materially from those projected in forward-looking statements depending on a variety of factors, including, but not limited to: a reduction in our total costs as a percentage of revenue may negatively impact our revenues and our business; customer adoption and demand for our products may be lower than we anticipate; the impact of economic downturns on us and our customers; ongoing volatility and conflict in the political environment; inflationary pressures and rising interest rates; competitive dynamics of the cloud communication and collaboration markets, including voice, contact center, video, messaging, and communication application programming interfaces, as well as our competitors' use of AI, in which we compete, may change in ways we are not anticipating; third parties may assert ownership rights in our IP, which may limit or prevent our continued use of the core technologies behind our solutions; our customer churn rate may be higher than we anticipate; our investments in marketing, channel and value-added resellers, new products, and our acquisition of Fuze, Inc. may not result in meeting our revenue or operating margin targets we forecast in our guidance, for a particular quarter or for the full fiscal year. Our increased emphasis on profitability and cash flow generation may not be successful. The reduction in our total costs as a percentage of revenue may negatively impact our revenue and our business in ways we do not anticipate and may not achieve the desired outcome.

For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's reports on Forms 10-K and 10-Q, as well as other reports that 8x8, Inc. files from time to time with the Securities and Exchange Commission. All forward-looking statements are qualified in their entirety by this cautionary statement, and 8x8, Inc. undertakes no obligation to update publicly any forward-looking statement for any reason, except as required by law, even as new information becomes available or other events occur in the future.

Explanation of GAAP to Non-GAAP Reconciliation

The Company has provided in this release financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these Non-GAAP financial measures internally to understand, manage, and evaluate the business, and to make operating decisions. Management believes they are useful to investors, as a supplement to GAAP measures, in evaluating the Company's ongoing operational performance. Management also believes that some of 8x8’s investors use these Non-GAAP financial measures as an additional tool in evaluating 8x8's "core operating performance" in the ordinary, ongoing, and customary course of the Company's operations. Core operating performance excludes items that are non-cash, not expected to recur, or not reflective of ongoing financial results. Management also believes that looking at the Company’s core operating performance provides consistency in period-to-period comparisons and trends.

These Non-GAAP financial measures may be calculated differently from, and therefore may not be comparable to, similarly titled measures used by other companies, which limits the usefulness of these measures for comparative purposes. Management recognizes that these Non-GAAP financial measures have limitations as analytical tools, including the fact that management must exercise judgment in determining which types of items to exclude from the Non-GAAP financial information. Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these Non-GAAP financial measures to their most directly comparable GAAP financial measures in the table titled "Reconciliation of GAAP to Non-GAAP Financial Measures". Detailed explanations of the adjustments from comparable GAAP to Non-GAAP financial measures are as follows:

Non-GAAP Costs of Revenue, Costs of Service Revenue and Costs of Other Revenue

Non-GAAP Costs of Revenue includes: (i) Non-GAAP Cost of Service Revenue, which is Cost of Service Revenue excluding amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, and certain severance, transition and contract exit costs; and (ii) Non-GAAP Cost of Other Revenue, which is Cost of Other Revenue excluding stock-based compensation expense and related employer payroll taxes, and certain severance, transition and contract exit costs.

Non-GAAP Service Revenue Gross Margin, Other Revenue Gross Margin, and Total Revenue Gross Margin

Non-GAAP Service Revenue Gross Profit and Margin as a percentage of Service Revenue and Non-GAAP Other Revenue Gross Profit and Margin as a percentage of Other Revenue are computed as Service Revenue less Non-GAAP Cost of Service Revenue divided by Service Revenue and Other Revenue less Non-GAAP Cost of Other Revenue divided by Other Revenue, respectively. Non-GAAP Total Revenue Gross Profit and Margin as a percentage of Total Revenue is computed as Total Revenue less Non-GAAP Cost of Service Revenue and Non-GAAP Cost of Other Revenue divided by Total Revenue. Management believes the Company’s investors benefit from understanding these adjustments and from an alternative view of the Company’s Cost of Service Revenue and Cost of Other Revenue, as well as the Company's Service, Other and Total Revenue Gross Margin performance compared to prior periods and trends.

Non-GAAP Operating Profit and Non-GAAP Operating Margin

Non-GAAP Operating Profit excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, certain legal and regulatory costs, certain severance, transition and contract exit costs, and impairment of long-lived assets from Operating Profit (Loss). Non-GAAP Operating Margin is Non-GAAP Operating Profit divided by Revenue. Management believes that these exclusions provide investors with a supplemental view of the Company’s ongoing operating performance.

Non-GAAP Net Income and Adjusted EBITDA

Non-GAAP Net Income excludes: amortization of acquired intangible assets, stock-based compensation expense and related employer payroll taxes, acquisition and integration expenses, certain legal and regulatory costs, certain severance, transition and contract exit costs, impairment of long-lived assets, amortization of debt discount and issuance cost, loss on debt extinguishment, gain on remeasurement of warrants, and other income. Adjusted EBITDA excludes interest expense, provision (benefit) for income taxes, depreciation, amortization of capitalized internal-use software costs, and other income (expense), net from non-GAAP net income. Management believes the Company’s investors benefit from understanding these adjustments and an alternative view of our net income performance as compared to prior periods and trends.

Non-GAAP Net Income Per Share – Basic and Non-GAAP Net Income Per Share - Diluted

Non-GAAP Net Income Per Share – Basic is Non-GAAP Net Income divided by the weighted-average basic shares outstanding. Non-GAAP Net Income Per Share – Diluted is Non-GAAP Net Income divided by the weighted-average diluted shares outstanding. Diluted shares outstanding include the effect of potentially dilutive securities from stock-based benefit plans and convertible senior notes. These potentially dilutive securities are excluded from the computation of net loss per share attributable to common stockholders on a GAAP basis because the effect would have been anti-dilutive. They are added for the computation of diluted net income per share on a non-GAAP basis in periods when 8x8 has net profit on a non-GAAP basis as their inclusion provides a better indication of 8x8’s underlying business performance. Management believes the Company’s investors benefit by understanding our Non-GAAP net income performance as reflected in a per share calculation as ways of measuring performance by ownership in the Company. Management believes these adjustments offer investors a useful view of the Company’s diluted net income per share as compared to prior periods and trends.

Management evaluates and makes decisions about its business operations based on Non-GAAP financial information by excluding items management does not consider to be “core costs” or “core proceeds.” Management believes some of its investors also evaluate our "core operating performance" as a means of evaluating our performance in the ordinary, ongoing, and customary course of our operations. Management excludes the amortization of acquired intangible assets, which primarily represents a non-cash expense of technology and/or customer relationships already developed, to provide a supplemental way for investors to compare the Company’s operations pre-acquisition to those post-acquisition and to those of our competitors that have pursued internal growth strategies. Stock-based compensation expense has been excluded because it is a non-cash expense and relies on valuations based on future conditions and events, such as the market price of 8x8 common stock, that are difficult to predict and/or largely not within the control of management. The related employer payroll taxes for stock-based compensation are excluded since they are incurred only due to the associated stock-based compensation expense. Acquisition and integration expenses consist of external and incremental costs resulting directly from merger and acquisition and strategic investment activities such as legal and other professional services, due diligence, integration, and other closing costs, which are costs that vary significantly in amount and timing. Legal and regulatory costs include litigation and other professional services, as well as certain tax and regulatory liabilities. Severance, transition and contract exit costs include employee termination benefits, executive severance agreements, and cancellation of certain contracts and lease impairments. Debt amortization expenses relate to the non-cash accretion of the debt discount.

8x8, INC.

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS

(Unaudited, in thousands, except per share amounts)

 

 

Three Months Ended December 31,

 

Nine Months Ended December 31,

 

2024

 

2023

 

2024

 

2023

Service revenue

$

173,459

 

 

$

175,069

 

 

$

521,335

 

 

$

528,089

 

Other revenue

 

5,423

 

 

 

5,937

 

 

 

16,692

 

 

 

21,203

 

Total revenue

 

178,882

 

 

 

181,006

 

 

 

538,027

 

 

 

549,292

 

Cost of service revenue

 

50,529

 

 

 

48,983

 

 

 

150,276

 

 

 

144,403

 

Cost of other revenue

 

7,268

 

 

 

7,177

 

 

 

22,531

 

 

 

23,533

 

Total cost of revenue

 

57,797

 

 

 

56,160

 

 

 

172,807

 

 

 

167,936

 

Gross profit

 

121,085

 

 

 

124,846

 

 

 

365,220

 

 

 

381,356

 

Operating expenses:

 

 

 

 

 

 

 

Research and development

 

29,833

 

 

 

32,787

 

 

 

93,261

 

 

 

102,286

 

Sales and marketing

 

65,644

 

 

 

66,997

 

 

 

197,617

 

 

 

204,189

 

General and administrative

 

16,629

 

 

 

23,419

 

 

 

59,568

 

 

 

77,231

 

Impairment of long-lived assets

 

—

 

 

 

11,034

 

 

 

—

 

 

 

11,034

 

Total operating expenses

 

112,106

 

 

 

134,237

 

 

 

350,446

 

 

 

394,740

 

Income (loss) from operations

 

8,979

 

 

 

(9,391

)

 

 

14,774

 

 

 

(13,384

)

Interest expense

 

(5,842

)

 

 

(10,035

)

 

 

(23,703

)

 

 

(30,174

)

Other income (expense), net

 

793

 

 

 

(1,275

)

 

 

(10,200

)

 

 

1,133

 

Income (loss) before provision for income taxes

 

3,930

 

 

 

(20,701

)

 

 

(19,129

)

 

 

(42,425

)

Provision for income taxes

 

908

 

 

 

521

 

 

 

2,682

 

 

 

1,576

 

Net income (loss)

$

3,022

 

 

$

(21,222

)

 

$

(21,811

)

 

$

(44,001

)

Net income (loss) per share:

 

 

 

 

 

 

 

Basic

$

0.02

 

 

$

(0.17

)

 

$

(0.17

)

 

$

(0.37

)

Diluted

$

0.02

 

 

$

(0.17

)

 

$

(0.17

)

 

$

(0.37

)

Weighted average number of shares:

 

 

 

 

 

 

 

Basic

 

130,970

 

 

 

122,556

 

 

 

128,750

 

 

 

120,042

 

Diluted

 

135,742

 

 

 

122,556

 

 

 

128,750

 

 

 

120,042

 

Comprehensive loss

 

 

 

 

 

 

 

Net income (loss)

$

3,022

 

 

$

(21,222

)

 

$

(21,811

)

 

$

(44,001

)

Unrealized gain (loss) on investments in securities

 

—

 

 

 

(16

)

 

 

(5

)

 

 

281

 

Foreign currency translation adjustment

 

(9,321

)

 

 

5,987

 

 

 

(1,312

)

 

 

3,108

 

Comprehensive loss

$

(6,299

)

 

$

(15,251

)

 

$

(23,128

)

 

$

(40,612

)

8x8, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(Unaudited, in thousands)

 

 

December 31, 2024

 

March 31, 2024

ASSETS

 

 

 

Current assets:

 

 

 

Cash and cash equivalents

$

104,165

 

 

$

116,262

 

Restricted cash

 

462

 

 

 

356

 

Short-term investments

 

—

 

 

 

1,048

 

Accounts receivable, net

 

52,312

 

 

 

58,979

 

Deferred sales commission costs

 

32,046

 

 

 

35,933

 

Other current assets

 

30,105

 

 

 

35,258

 

Total current assets

 

219,090

 

 

 

247,836

 

Property and equipment, net

 

49,228

 

 

 

53,181

 

Operating lease, right-of-use assets

 

32,777

 

 

 

35,924

 

Intangible assets, net

 

71,420

 

 

 

86,717

 

Goodwill

 

266,217

 

 

 

266,574

 

Restricted cash, non-current

 

—

 

 

 

105

 

Deferred sales commission costs, non-current

 

45,154

 

 

 

52,859

 

Other assets, non-current

 

14,325

 

 

 

12,783

 

Total assets

$

698,211

 

 

$

755,979

 

 

 

 

 

LIABILITIES AND STOCKHOLDERS' EQUITY

 

 

 

Current liabilities:

 

 

 

Accounts payable

$

53,072

 

 

$

48,862

 

Accrued and other liabilities

 

61,601

 

 

 

78,102

 

Operating lease liabilities

 

11,386

 

 

 

11,295

 

Deferred revenue

 

33,394

 

 

 

34,325

 

Term loan, current

 

16,524

 

 

 

—

 

Total current liabilities

 

175,977

 

 

 

172,584

 

Operating lease liabilities, non-current

 

49,842

 

 

 

56,647

 

Deferred revenue, non-current

 

5,960

 

 

 

7,810

 

Convertible senior notes, non-current

 

198,569

 

 

 

197,796

 

Term loan

 

149,437

 

 

 

211,894

 

Other liabilities, non-current

 

5,413

 

 

 

7,290

 

Total liabilities

 

585,198

 

 

 

654,021

 

Stockholders' equity:

 

 

 

Preferred stock: $0.001 par value, 5,000,000 shares authorized, none issued and outstanding as of December 31, 2024 and March 31, 2024

 

—

 

 

 

—

 

Common stock: $0.001 par value, 300,000,000 shares authorized, 131,472,684 shares and 125,193,573 shares issued and outstanding as of December 31, 2024 and March 31, 2024, respectively

 

131

 

 

 

125

 

Additional paid-in capital

 

1,008,072

 

 

 

973,895

 

Accumulated other comprehensive loss

 

(12,870

)

 

 

(11,553

)

Accumulated deficit

 

(882,320

)

 

 

(860,509

)

Total stockholders' equity

 

113,013

 

 

 

101,958

 

Total liabilities and stockholders' equity

$

698,211

 

 

$

755,979

 

8x8, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited, in thousands)

 

 

Nine Months Ended December 31,

 

2024

 

2023

Cash flows from operating activities:

 

 

 

Net loss

$

(21,811

)

 

$

(44,001

)

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

Depreciation

 

5,622

 

 

 

6,133

 

Amortization of intangible assets

 

15,296

 

 

 

15,296

 

Amortization of capitalized internal-use software costs

 

9,981

 

 

 

14,418

 

Amortization of debt discount and issuance costs

 

2,145

 

 

 

3,397

 

Amortization of deferred sales commission costs

 

28,981

 

 

 

30,150

 

Allowance for credit losses

 

1,425

 

 

 

1,663

 

Operating lease expense, net of accretion

 

8,907

 

 

 

8,057

 

Impairment of right-of-use assets

 

—

 

 

 

11,034

 

Stock-based compensation expense

 

31,710

 

 

 

46,835

 

Loss on debt extinguishment

 

12,212

 

 

 

1,766

 

Gain on remeasurement of warrants

 

(1,197

)

 

 

(1,234

)

Other

 

855

 

 

 

(570

)

Changes in assets and liabilities:

 

 

 

Accounts receivable, net

 

5,146

 

 

 

(2,188

)

Deferred sales commission costs

 

(17,581

)

 

 

(17,095

)

Other current and non-current assets

 

(1,943

)

 

 

(586

)

Accounts payable and accruals

 

(19,181

)

 

 

(4,471

)

Deferred revenue

 

(2,886

)

 

 

(2,272

)

Net cash provided by operating activities

 

57,681

 

 

 

66,332

 

 

 

 

 

Cash flows from investing activities:

 

 

 

Purchases of property and equipment

 

(2,045

)

 

 

(2,341

)

Capitalized internal-use software costs

 

(8,462

)

 

 

(10,913

)

Purchase of investments

 

—

 

 

 

(6,174

)

Purchase of cost investment

 

(771

)

 

 

—

 

Maturities of investments

 

1,048

 

 

 

31,659

 

Net cash (used in) provided by investing activities

 

(10,230

)

 

 

12,231

 

 

 

 

 

Cash flows from financing activities:

 

 

 

Proceeds from issuance of common stock under employee stock plans

 

1,681

 

 

 

2,365

 

Payments for debt issuance costs

 

(1,517

)

 

 

—

 

Repayment of principal on term loan

 

(258,000

)

 

 

(25,000

)

Gross proceeds from term loan

 

200,000

 

 

 

—

 

Other financing activities

 

(1,261

)

 

 

—

 

Net cash used in financing activities

 

(59,097

)

 

 

(22,635

)

Effect of exchange rate changes on cash

 

(450

)

 

 

674

 

Net increase (decrease) in cash and cash equivalents

 

(12,096

)

 

 

56,602

 

Cash, cash equivalents and restricted cash, beginning of year

 

116,723

 

 

 

112,729

 

Cash, cash equivalents and restricted cash, end of period

$

104,627

 

 

$

169,331

 

 

 

 

 

Supplemental disclosures of cash flow information:

 

 

 

Interest paid

$

19,517

 

 

$

24,663

 

Income taxes paid

$

3,094

 

 

$

5,444

 

Payables and accruals for property and equipment

$

2,861

 

 

$

3,861

 

8x8, INC.

RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES

(Unaudited, in thousands, except per share amounts)

 

 

Three Months Ended December 31,

 

Nine Months Ended December 31,

 

2024

 

2023

 

2024

 

2023

Cost of Revenue:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP cost of service revenue (as a percentage of service revenue)

$

50,529

 

 

29.1

%

 

$

48,983

 

 

28.0

%

 

$

150,276

 

 

28.8

%

 

$

144,403

 

 

27.3

%

Amortization of acquired intangible assets

 

(2,117

)

 

 

 

 

(2,118

)

 

 

 

 

(6,352

)

 

 

 

 

(6,354

)

 

 

Stock-based compensation expense and related employer payroll taxes

 

(857

)

 

 

 

 

(1,694

)

 

 

 

 

(3,695

)

 

 

 

 

(5,661

)

 

 

Legal and regulatory costs

 

55

 

 

 

 

 

—

 

 

 

 

 

55

 

 

 

 

 

—

 

 

 

Severance, transition and contract exit costs

 

3

 

 

 

 

 

(444

)

 

 

 

 

(574

)

 

 

 

 

(732

)

 

 

Non-GAAP cost of service revenue (as a percentage of service revenue)

$

47,613

 

 

27.4

%

 

$

44,727

 

 

25.5

%

 

$

139,710

 

 

26.8

%

 

$

131,656

 

 

24.9

%

GAAP service revenue margin (as a percentage of service revenue)

$

122,930

 

 

70.9

%

 

$

126,086

 

 

72.0

%

 

$

371,059

 

 

71.2

%

 

$

383,686

 

 

72.7

%

Non-GAAP service revenue margin (as a percentage of service revenue)

$

125,846

 

 

72.6

%

 

$

130,342

 

 

74.5

%

 

$

381,625

 

 

73.2

%

 

$

396,433

 

 

75.1

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP cost of other revenue (as a percentage of other revenue)

$

7,268

 

 

134.0

%

 

$

7,177

 

 

120.9

%

 

$

22,531

 

 

135.0

%

 

$

23,533

 

 

111.0

%

Stock-based compensation expense and related employer payroll taxes

 

(272

)

 

 

 

 

(459

)

 

 

 

 

(995

)

 

 

 

 

(1,578

)

 

 

Legal and regulatory costs

 

62

 

 

 

 

 

—

 

 

 

 

 

62

 

 

 

 

 

—

 

 

 

Severance, transition and contract exit costs

 

(130

)

 

 

 

 

(74

)

 

 

 

 

(386

)

 

 

 

 

(124

)

 

 

Non-GAAP cost of other revenue (as a percentage of other revenue)

$

6,928

 

 

127.8

%

 

$

6,644

 

 

111.9

%

 

$

21,212

 

 

127.1

%

 

$

21,831

 

 

103.0

%

GAAP other revenue margin (as a percentage of other revenue)

$

(1,845

)

 

(34.0

)%

 

$

(1,240

)

 

(20.9

)%

 

$

(5,839

)

 

(35.0

)%

 

$

(2,330

)

 

(11.0

)%

Non-GAAP other revenue margin (as a percentage of other revenue)

$

(1,505

)

 

(27.8

)%

 

$

(707

)

 

(11.9

)%

 

$

(4,520

)

 

(27.1

)%

 

$

(628

)

 

(3.0

)%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP gross margin (as a percentage of total revenue)

$

121,085

 

 

67.7

%

 

$

124,846

 

 

69.0

%

 

$

365,220

 

 

67.9

%

 

$

381,356

 

 

69.4

%

Non-GAAP gross margin (as a percentage of total revenue)

$

124,341

 

 

69.5

%

 

$

129,635

 

 

71.6

%

 

$

377,105

 

 

70.1

%

 

$

395,805

 

 

72.1

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Operating Profit (Loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP income (loss) from operations (as a percentage of total revenue)

$

8,979

 

 

5.0

%

 

$

(9,391

)

 

(5.2

)%

 

$

14,774

 

 

2.7

%

 

$

(13,384

)

 

(2.4

)%

Amortization of acquired intangible assets

 

5,098

 

 

 

 

 

5,100

 

 

 

 

 

15,296

 

 

 

 

 

15,300

 

 

 

Stock-based compensation expense and related employer payroll taxes

 

9,769

 

 

 

 

 

14,890

 

 

 

 

 

33,207

 

 

 

 

 

49,992

 

 

 

Acquisition and integration costs

 

244

 

 

 

 

 

102

 

 

 

 

 

560

 

 

 

 

 

752

 

 

 

Legal and regulatory costs(1)

 

(6,849

)

 

 

 

 

98

 

 

 

 

 

(9,467

)

 

 

 

 

5,445

 

 

 

Severance, transition and contract exit costs

 

1,847

 

 

 

 

 

2,423

 

 

 

 

 

6,366

 

 

 

 

 

5,311

 

 

 

Impairment of long-lived assets

 

—

 

 

 

 

 

11,034

 

 

 

 

 

—

 

 

 

 

 

11,034

 

 

 

Non-GAAP operating profit (as a percentage of total revenue)

$

19,088

10.7

%

$

24,256

13.4

%

$

60,736

11.3

%

$

74,450

 

13.6

%

 

Three Months Ended December 31,

 

Nine Months Ended December 31,

 

2024

 

2023

 

2024

 

2023

Net Income (Loss):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GAAP net income (loss) (as a percentage of total revenue)

$

3,022

 

 

1.7

%

 

$

(21,222

)

 

(11.7

)%

 

$

(21,811

)

 

(4.1

)%

 

$

(44,001

)

 

(8.0

)%

Amortization of acquired intangible assets

 

5,098

 

 

 

 

 

5,100

 

 

 

 

 

15,296

 

 

 

 

 

15,300

 

 

 

Stock-based compensation expense and related employer payroll taxes

 

9,769

 

 

 

 

 

14,890

 

 

 

 

 

33,207

 

 

 

 

 

49,992

 

 

 

Acquisition and integration costs

 

244

 

 

 

 

 

102

 

 

 

 

 

560

 

 

 

 

 

752

 

 

 

Legal and regulatory costs(1)

 

(6,849

)

 

 

 

 

98

 

 

 

 

 

(9,467

)

 

 

 

 

5,445

 

 

 

Severance, transition and contract exit costs

 

1,847

 

 

 

 

 

2,423

 

 

 

 

 

6,366

 

 

 

 

 

5,311

 

 

 

Impairment of long-lived assets

 

—

 

 

 

 

 

11,034

 

 

 

 

 

—

 

 

 

 

 

11,034

 

 

 

Amortization of debt discount and issuance cost

 

427

 

 

 

 

 

1,157

 

 

 

 

 

2,145

 

 

 

 

 

3,398

 

 

 

Loss on debt extinguishment

 

216

 

 

 

 

 

—

 

 

 

 

 

12,212

 

 

 

 

 

1,766

 

 

 

Gain on warrants remeasurement

 

813

 

 

 

 

 

1,297

 

 

 

 

 

(1,197

)

 

 

 

 

(1,234

)

 

 

Other income

 

(116

)

 

 

 

 

(120

)

 

 

 

 

(348

)

 

 

 

 

(351

)

 

 

Income tax expense effects, net (2)

 

—

 

 

 

 

 

—

 

 

 

 

 

—

 

 

 

 

 

—

 

 

 

Non-GAAP net income (as a percentage of total revenue)

$

14,471

 

 

8.1

%

 

$

14,759

 

 

8.2

%

 

$

36,963

 

 

6.9

%

 

$

47,412

 

 

8.6

%

Interest expense(3)

 

5,415

 

 

 

 

 

8,878

 

 

 

 

 

21,558

 

 

 

 

 

26,777

 

 

 

Provision (benefit) for income taxes

 

908

 

 

 

 

 

521

 

 

 

 

 

2,682

 

 

 

 

 

1,576

 

 

 

Depreciation

 

1,866

 

 

 

 

 

2,043

 

 

 

 

 

5,622

 

 

 

 

 

6,132

 

 

 

Amortization of capitalized internal-use software costs

 

2,959

 

 

 

 

 

4,358

 

 

 

 

 

9,981

 

 

 

 

 

14,418

 

 

 

Other income (expense), net

 

(1,706

)

 

 

 

 

98

 

 

 

 

 

(467

)

 

 

 

 

(1,314

)

 

 

Adjusted EBITDA (as a percentage of total revenue)

$

23,913

 

 

13.4

%

 

$

30,657

 

 

16.9

%

 

$

76,339

 

 

14.2

%

 

$

95,001

 

 

17.3

%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shares used in computing net income (loss) per share amounts:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic

 

130,970

 

 

 

 

 

122,556

 

 

 

 

 

128,750

 

 

 

 

 

120,042

 

 

 

Diluted

 

135,742

 

 

 

 

 

124,253

 

 

 

 

 

131,744

 

 

 

 

 

121,874

 

 

 

GAAP net income (loss) per share - Basic

$

0.02

 

 

 

 

$

(0.17

)

 

 

 

$

(0.17

)

 

 

 

$

(0.37

)

 

 

GAAP net income (loss) per share - Diluted

$

0.02

 

 

 

 

$

(0.17

)

 

 

 

$

(0.17

)

 

 

 

$

(0.37

)

 

 

Non-GAAP net income per share - Basic

$

0.11

 

 

 

 

$

0.12

 

 

 

 

$

0.29

 

 

 

 

$

0.39

 

 

 

Non-GAAP net income per share - Diluted

$

0.11

 

 

 

 

$

0.12

 

 

 

 

$

0.28

 

 

 

 

$

0.39

 

 

 

(1)

 

Amount includes an out-of-period adjustment associated with state and local taxes.

(2)

 

Non-GAAP adjustments do not have a material impact on our federal income tax provision due to past non-GAAP losses.

(3)

 

Amounts represent contractual interest expense and does not include amortization of debt discount and issuance costs.

 

View source version on businesswire.com: https://www.businesswire.com/news/home/20250203066974/en/

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