Now the push to mesh the primary and secondary markets is really all about data, DePaoli said.
Teams and leagues want the insights gathered during secondary market transactions so they can better understand who their customers are, build models to better engage those customers and to derive more revenue from them. For perspective, DePaoli
estimated that in the past, for a big game, a club may have only had data on 50-60% of the tickets sold, and much less on those fans actually in attendance due to tickets being resold and/or shared.
The differentiation between the primary and secondary markets is less and less important to the end-user. In the
minds of the consumer it is already one marketplace. The consumer is more concerned with getting the seats they want at the price they want to pay than which provider they are purchasing them from, DePaoli said. The question is which ticketing
company is best positioned to capitalize on the shift.
Ticketmaster dominates the primary market and has the largest universe of clients and purchasers,
while StubHub, SeatGeek and Vivid Seats are the major players in the secondary market business. DePaoli believes SeatGeek is in a really good spot in the shifting landscape. In fact, he believes the company is best-positioned,
based on their market share and technology to take advantage. Vivid, which he put in the next-best position, has recently got the backing of DraftKings. The company is among the PIPE investors affiliated with the HZAC-Vivid merger.
SeatGeek is also being more aggressive than its competitors at trying to merge primary and secondary markets. By doing so, it may have built a better
mousetrap. Research has shown fans who use the platform to purchase primary market tickets are much more likely to use it again for other unrelated events. So, in theory, the more primary business the company can attract (see: existing deals with
the Dallas Cowboys, Brooklyn Nets, MLS and the EPL), the more secondary business they should be able to develop.
While it wont be any cheaper for
SeatGeek to acquire primary business than it will be for competing marketplaces to spend on the paid search and marketing that drives their businesses, it is seemingly a better use of marketing funds. Over time, the primary business can be
profitable, and in the short-term, while the company is still spending more than they make, primary can feed the secondary business. Merging with RedBall should help to expand their network of team/league relationships, and the public markets will
provide the capital needed to invest in more primary relationships.
The demographics of the SeatGeek user base indicate the company is well-positioned to
operate in a single-platform environment. SeatGeek customers are younger, more comfortable using mobile technology and do not differentiate between primary and secondary markets as much as those using competing platforms. Their customer base is
primarily concerned about the cost of the ticket, its authenticity and the ease of the user experience.
SeatGeek, a tech-first company, is also
well-positioned should the ticketing industry transition to blockchain technology, as Monumental Sports & Entertainment CEO Ted Leonsis suggested it would. Being at our core a technology company gives us a huge advantage as we bring
ticketing into the internet age and then leverage emerging technologies to reinvent the space, which were already doing, SeatGeek CEO Jack Groetzinger said. Were focused on extending our technology advantage in four key
areas: blockchain ticketing, machine-learning pricing, biometric identity and at-event experiences.