BMC Software Helps Luxury Global Resort Developer Clean House
16 Setembro 2013 - 10:00AM
Sun International -- a leading global developer, investor and
manager of businesses in the hotel, resort and gaming industries --
has deployed BMC Remedy ITSM in order to help streamline problem
resolution across its Housekeeping, Maintenance, Food and Beverage,
and Security departments.
Guest experience is the top priority for Sun. BMC Remedy allows
all guest requests to be tracked, managed, and responded to in a
fast, seamless manner, ultimately saving costs and improving staff
efficiency, which resulted in highly proficient guest services. Sun
management also uses BMC Remedy to identify trends in guest
requests, enabling them to anticipate guests' needs and respond in
record time.
Key Facts to Know
- The implementation of BMC Remedy has enabled Sun International
to introduce better, more efficient guest services that not only
underpin the company's philosophy of exceeding customers'
expectations but also enable it to take advantage of vital
management information.
- Since the implementation of BMC Remedy, 98 percent of Sun
housekeeping tickets are resolved the same day, giving both the
help desk and the business a clear picture of departmental
performance. BMC Remedy was chosen because it seamlessly integrates
with other software packages that Sun IT uses to run its day-to-day
operations in an efficient and cost effective manner.
- Known for its hotels, resorts and casino destinations, Sun
first planted its roots in 1979 with the development of Sun City,
an entertainment resort 2 hours west of Johannesburg. Sun City was
a first for the South African market; bringing out superstars such
as Frank Sinatra, Queen, Elton John, Bryan Adams, Black Eyed Peas,
Rihanna, Pink and Counting Crows.
- For more information on how Sun is using BMC Remedy, see the
complete case study here.
Supporting Perspective
Dave Norman, Group IT Services Manager, Sun
International Management Ltd.:
"From an integration perspective, we already were using several
tools that we wanted to fully integrate into a service desk,
including Microsoft's configuration management system and a Contact
Center that is used by both our IT service desk and our Central
Reservations department. After analysis, we realized that BMC
Remedy was "the one" from a partner, technical and pricing
perspective.
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Supporting resources:
- BMC Software
- Sun International
- Customer Testimonial
- BMC Remedy
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transformation.
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around the world master IT complexity. From mainframe to
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CONTACT: Ann Duhon
BMC Software
direct 713.918.3201
mobile 713.562.8817
ann_duhon@bmc.com
Jim Larkin
W2O Group
direct 646.664.4728
mobile 203.526.7457
jlarkin@w2ogroup.com
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