SoundThinking Earns “World Class” NPS Rating in 2023 Customer Loyalty Survey
15 Novembro 2023 - 10:30AM
SoundThinking, Inc. (Nasdaq: SSTI) (formerly ShotSpotter, Inc.), a
leading public safety technology company, today announced it has
received a Net Promoter Score (NPS) above the 60% level, considered
“World Class,” affirming its long-standing commitment to
outstanding customer success and satisfaction. The NPS, revealed as
part of Satrix Solutions’ Customer Loyalty and Satisfaction Survey
conducted in September and October 2023, is a business metric
measuring overall customer loyalty and the likelihood that a
product will be recommended to others.
SoundThinking’s 2023 score of 64% represents an eight percentage
point boost compared to 2022 and is among the highest ever recorded
in the company’s history. Other key findings for 2023 include:
• The sentiment among the majority of customers continues to be
highly favorable, as 69% have given ratings in the Promoter
category, scoring either a 9 or 10 on a 10-point scale;• The
“likelihood to recommend” average rating scored 9.1 on a 10-point
scale;• 97% reported that SoundThinking’s value/benefit either
“met” or “exceeded” initial expectations; and• 97% either “agreed”
or “strongly agreed” that SoundThinking is considered a “true
partner.”
“SoundThinking’s NPS continues to substantially outperform the
average for business-to-business (B2B) companies,” said Evan Klein,
CEO of Satrix Solutions, a customer experience consultancy founded
in 2008. “This year’s NPS of 64% makes seven consecutive years
above 50%. Both the high score and the consistency over time is
quite impressive and speaks to SoundThinking’s company-wide
commitment to delivering solutions that their customers value,
together with an exceptional service experience.”
NPS is considered the gold standard of customer satisfaction. By
way of comparison, other companies achieving “World Class” status
include Apple, Costco, and USAA.
“This is a team accomplishment that should make us all
incredibly proud,” said Ralph A. Clark, CEO and President of
SoundThinking. “It takes innovative technology solutions supported
by best-in-class operations, technology, customer service and
customer success teams to meet and exceed our customers’
expectations. When law enforcement and civic leaders put their
trust in SoundThinking’s SafetySmart™ platform, they can count on
us as a trusted advisor and committed partner in supporting their
public safety goals.”
To learn more about SoundThinking and the data-driven solutions
included in our SafetySmart platform, visit SoundThinking.com.
About SoundThinkingSoundThinking, Inc. (Nasdaq:
SSTI) is a leading public safety technology company that delivers
AI and data-driven solutions for law enforcement, civic leadership,
and security professionals. SoundThinking is trusted by more than
250 customers and 2,000 agencies to drive more efficient,
effective, and equitable public safety outcomes. Our SafetySmart™
platform includes ShotSpotter®, the leading acoustic gunshot
detection system; CrimeTracer™, the foremost law enforcement search
engine; CaseBuilder™, a one-stop investigation management system;
ResourceRouter™, software that directs patrol and community
anti-violence resources to help maximize their impact; and
SafePointe®, a next-generation concealed weapons detection system.
SoundThinking has been designated a Great Place to Work®
Company.
Company Contact:Jerome Filip, PR &
Marketing SpecialistSoundThinking,
Inc.510-203-0934jfilip@soundthinking.com
Investor Relations Contact:Matt Glover and Greg
BradburyGateway Group, Inc.+1 (949)
574-3860SSTI@gateway-grp.com
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