Waterford/Wedgwood USA Selects Teltronics, Inc.'s OmniWorks(R) Suite of Contact Center Products
09 Maio 2005 - 2:15PM
PR Newswire (US)
Waterford/Wedgwood USA Selects Teltronics, Inc.'s OmniWorks(R)
Suite of Contact Center Products SARASOTA, Fla., May 9
/PRNewswire-FirstCall/ -- Teltronics, Inc. (OTC:TELT) (BULLETIN
BOARD: TELT) , an expert in telecommunications solutions, has been
selected by Waterford/Wedgwood USA (NASDAQ:WATFZ), the leading
brand of premium crystal, to fulfill its diverse customer contact
center needs. Waterford will use Teltronics' OmniWorks suite of
products for a complete, VoIP-enhanced solution. Teltronics'
OmniWorks Contact Center suite of products will provide real- time
statistical data, as well as state-of-the-art multi-media
functionality, allowing Waterford's U.S. call center to effectively
manage a very high volume of telephone calls and e-mail messages.
Teltronics' OmniWorks also gives Waterford/Wedgwood the option to
deploy VoIP remote-agent capabilities, resulting in a broad range
of dynamic call overflow options. "Teltronics' Professional
Services Group developed customized programming, enabling Waterford
to improve productivity, response time and customer satisfaction,
resulting in better management of our staffing resources," stated
Michael Rossi, Telecommunications Manager for Waterford. Waterford
will also implement Teltronics' OmniWorks IVR and Web Collaboration
applications to further develop and enhance customer relationships.
"Teltronics' OmniWorks solution effectively addresses our customer
service demands," said John Perrotto, Vice President of Technology
for Waterford USA. "The total Teltronics solution allows Waterford
to better monitor agent performance, drive overall productivity and
increase revenues." "The complete Teltronics product solution gives
Waterford an edge in this competitive, global economy to automate
business operations in order to enhance customer relations," states
Ewen Cameron, President and CEO of Teltronics. About Teltronics:
Teltronics, Inc. is a leading global provider of communications
solutions and services that help businesses excel. The Company
manufactures telephone switching systems and software for
small-to-large size businesses, government and 911 public safety
communications centers. Teltronics offers a full suite of Contact
Center solutions -- software, services and support -- to help their
clients satisfy customer interactions. Teltronics also provides
remote maintenance hardware and software solutions to help large
organizations and regional telephone companies effectively monitor
and maintain their voice and data networks. The Company serves as
an electronic contract-manufacturing partner to customers in the
U.S. and overseas. Further information regarding Teltronics can be
found at their web site, http://www.teltronics.com/ . A number of
statements contained in this press release are forward-looking
statements, which are made pursuant to the Safe Harbor provisions
of the Private Securities Litigation Reform Act of 1995. These
forward-looking statements involve a number of risks and
uncertainties, including the timely development and market
acceptance of products and technologies, competitive market
conditions, successful integration of acquisitions, the ability to
secure additional sources of financing, the ability to reduce
operating expenses and other factors described in the Company's
filings with the Securities and Exchange Commission. The actual
results that the Company achieves may differ materially from any
forward-looking statements due to such risks and uncertainties.
DATASOURCE: Teltronics, Inc. CONTACT: Ewen R. Cameron, President
and CEO, Teltronics, Inc., +1-941-753-5000, or Web site:
http://www.teltronics.com/
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