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Application reduces traditional key strokes used by nearly 80 percent DAYTON, Ohio, Nov. 30 /PRNewswire-FirstCall/ -- The Reynolds and Reynolds Company (NYSE:REY), a leading provider of software and services to the automotive retailing industry, today announced the availability of Reynolds One-Step Service, an application that dramatically reduces the dealership write up and invoicing process for "quick service" repairs and maintenance services typically taking 30 minutes or less. Today, many automakers are pushing the no-appointment, quick lane concept to dealers in an effort to win back business lost to independent oil-change and repair shops. According to the latest U.S. Census Bureau's Economic Census report, businesses offering oil changes and/or brake and wheel alignment services netted over $12 billion in revenues. As a result, dealers are setting up quick lane operations in increasing numbers to offer services such as oil and filter changes, wiper blade replacements, tire rotations and alignments, battery changes and other light maintenance. Industry research shows that consumers who frequent quick service operations often do so because of perceived convenience. Reynolds' One-Step Service, available as an enhancement to ERA(R) XT customers, will eliminate about 80 percent of the keystrokes traditionally required to write up, invoice and accept payment in the service department. The application automatically pulls specifications and prices for labor and parts from Reynolds' Service Price Guides. This integration helps to ensure that prices are accurate. In addition, its unique automated parts billing feature enables parts to be automatically issued and billed, expediting the overall repair order invoicing process. According to Jon Strawsburg, Reynolds' vice president of Fixed Operations, "One-Step Service was developed based on feedback and requests from dealerships and manufacturers. With a simplified repair write up and invoicing process, advisors can more quickly process customers and handle more jobs. In doing so, the dealerships are able to increase fixed operations revenues and grow their quick service business more effectively." Historically, service advisors were strapped with writing up repair orders that pushed quick repair time guarantees to uncomfortable levels. Through use of One-Step Service, advisors can work from one screen and use significantly fewer keystrokes. The system will track time elapsed to help advisors meet their "on-time" promises. "Ultimately, our dealers will be able to boost their service revenues and better meet on-time completion guarantees," Strawsburg noted. "And in doing so, they can spend more time with their customers attending to their needs." According to John Schnase, service manager at Gateway Chevrolet in Fargo, North Dakota, "With One-Step Service, our quick lube business has increased $7,000 gross over our monthly average. By simplifying the entire process from write up to accepting payment, our employees are able to save time and get their job completed faster. One-Step Service really creates a win-win situation - our customers are happier and it has helped us generate a significant increase to our bottom line." One-Step Service requires use of Reynolds' ERA XT system and Service Price Guides. Reynolds' customers using its Mobile Service Advisor solution can also integrate the One-Step Service application for an even faster mobile process. About Reynolds Reynolds and Reynolds (http://www.reyrey.com/) helps automobile dealers sell cars and take care of customers. Serving dealers since 1927, it is the leading provider of dealer management systems in the U.S. and Canada. Reynolds ranked first among major DMS providers in the most recent study of dealership satisfaction by the National Automobile Dealers Association. The company's award-winning product, service and training solutions include a full range of retail Web and Customer Relationship Management solutions, e-learning and consulting services, documents, data management and integration, networking and support and leasing services. Seventy of the Ward's Dealer Business e-Dealer 100 leaders rely on Reynolds Web Solutions to manage their presence on the Internet. Reynolds serves automotive retailers and OEMs globally through its incadea solution and a worldwide partner network, as well as through its consulting practice. DATASOURCE: The Reynolds and Reynolds Company CONTACT: Michelle Zendah of The Reynolds and Reynolds Company, +1-937-485-8499, or Web site: http://www.reyrey.com/

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