J.D. Power and Associates Annual Ranking Released CHICAGO, May 19 /PRNewswire/ -- Harris was ranked highest in retail banking in the Midwest region for customer satisfaction in a tie, in J.D. Power and Associates 2009 Retail Banking Satisfaction Study(SM) released today. "Harris has a simple and powerful vision for our company: To be the bank that defines great customer experience," said Ellen Costello, President and CEO of Harris Financial Corp. "We are proud that our dedication to delivering on our vision each and every day is being recognized by our customers." The rankings, published today, analyzed customer satisfaction with the retail banking experience through six factors: transactions, account statements, account initiation/product offerings, convenience, fees and problem resolution. "This prestigious award is great recognition of our employees' dedication to helping our customer with all of their personal banking needs," said Chris McComish, Executive Vice-President and Head of Retail Banking. "In the current environment, customers' needs have changed and delivering superior customer service is more important than ever. We have and always will keep the customer at the heart of everything we do and look for ways to continue to build on this success." Additional information about the study and its methodology can be found at: http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=200908 7 Harris has been helping its customers and the communities it serves for generations and has more than 280 full-service locations and more than 630 ATMs in Illinois, Indiana and Wisconsin. About Harris Harris is an integrated financial service organization providing more than 1.2 million personal, business and corporate clients with banking, lending, investing and wealth management solutions. The organization is a member of the BMO Financial Group (NYSE, TSX: BMO), which also provides corporate and investment banking services in the U.S. under the BMO Capital Markets name. About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D.Power and Associates is a business unit of The McGraw-Hill Companies. Harris(R) is a trade name used by various financial service subsidiaries of Harris Financial Corp. Banking products and services are provided by Harris N.A., The Harris Bank, N.A. and their bank affiliates, Members FDIC. Brokerage products are offered through Harris Investor Services, Inc. (HIS), a registered broker/dealer, member FINRA/SIPC, and SEC-registered investment adviser. Insurance and annuities are offered through Harris Bancorp Insurance Services, Inc. (HBIS). Investment banking services are provided by BMO Capital Markets Corp. (BMOCM), a registered broker dealer and member NYSE, FINRA and SIPC. HIS, HBIS and BMOCM are affiliated companies and are wholly owned subsidiaries of Harris Financial Corp. Products offered by HIS, HBIS and BMOCM are Not Insured by the FDIC or any Federal Government Agency, Not a Deposit of or Guaranteed by Any Bank or Bank Affiliate, May Lose Value. The purchase of insurance or an annuity is not a condition to any bank loan or service. Financial planning and investment advisory services are provided by Sullivan, Bruyette, Speros & Blayney, Inc., an SEC registered investment adviser. Family Office Services are provided by Harris myCFO, Inc. Investment advisory services are offered by Harris myCFO Investment Advisory Services LLC, a SEC-registered investment adviser and wholly-owned subsidiary of Harris myCFO, Inc. Investment advisory services to institutional clients are provided by Harris Investment Management (HIM), a SEC-registered investment adviser. Not all products and services are offered in every state and/or location. DATASOURCE: Harris CONTACT: Chris Nardella of Harris, +1-312-461-7570

Copyright