Alliance combines best-in-class solutions to reduce staff
burdens and improve patient experience
HOUSTON and SAN
FRANCISCO, Aug. 24, 2023 /PRNewswire/ -- NextGen
Healthcare Inc. (Nasdaq: NXGN), a leading provider of innovative,
cloud-based healthcare technology solutions, and Luma Health,
innovator of the market-leading Patient Success Platform™,
announced an expanded alliance to equip ambulatory organizations
nationwide with artificial intelligence (AI)-enhanced solutions for
patient communications, beginning with intake and
self-scheduling.
NextGen® Patient Engage and
NextGen® Self-Scheduling powered by Luma will
enable patients to conveniently engage with their care providers in
more than 20 languages from their mobile devices. Integrated
seamlessly into NextGen Enterprise electronic health records (EHR),
these solutions enable patients to confirm or cancel appointments,
interact with staff, provide relevant documents, and complete
pre-visit intake forms from the comfort of their homes without
logging into a portal.
NextGen Healthcare clients will have the ability to send
appointment reminders and surveys, invite patients to join the
"smart" waitlist for earlier appointments that match their existing
appointment type, announce new service lines, and share other
time-sensitive updates. The technology employs AI and
natural-language processing to provide automated conversational
responses to patient texts, reducing manual work and
double-documentation for staff. All communications are secure and
HIPAA-compliant.
"Luma has a proven record of success in creating digital
engagement solutions that address the complete patient journey and
meaningfully improve the care experience for patients, providers,
and staff," said Srinivas (Sri)
Velamoor, chief growth & strategy officer for NextGen
Healthcare. "We are enthusiastic about this alliance and proud of
how the enhanced offerings will empower patients to take even
greater ownership of their care."
"We're thrilled to enter this strategic alliance to bring the
power of Luma's comprehensive Patient Success Platform™ to NextGen
Healthcare's extensive client bases. Luma's market-leading
capabilities natively integrated with award-winning NextGen
Enterprise will help patients and providers partner together and
will create scalable patient, staff, and system success," said
Aditya Bansod, chief technology officer and co-founder of Luma.
"Together, our platforms will enable healthcare organizations to
grow, while elevating the patient and provider
experience."
Luma already powers more than 500,000 patient engagements per
day. Existing user Houston ENT & Allergy, a NextGen Healthcare
client and one of the nation's largest ENT clinics, has seen
increased revenues of $1.2 million
with the adoption of Luma's smart waitlist and other products
across 10 Houston, Texas, sites of
care.
"The combined Luma Health and NextGen Healthcare patient
engagement solutions are helping us meet our modern patient
population exactly where they want us to be – on their phone or
anytime they need care," said Chuck
Leider, CEO of Houston ENT & Allergy. "These solutions
will keep us competitive for many years to come, as patients can
schedule appointments any time they need, without playing phone tag
or sitting on hold. Similarly, the solutions enable our staff to be
more productive and increase job satisfaction by reducing provider
burden."
For more information on NextGen Healthcare's patient experience
platform, please visit the webpage.
About Luma Health
Luma was founded on the idea that healthcare should work better for
all patients. Instead of a disconnected experience, where patients
are forced to be their own healthcare advocates and provider teams
struggle to reach their patients, every point along the care
journey should be simple, seamless, and effective. Luma's Patient
Success Platform™ empowers patients and providers to be successful
by connecting and orchestrating all the steps in the patient
journey, along with all the operational workflows and processes in
the healthcare ecosystem. Headquartered in San Francisco, Luma serves more than 600
health systems, integrated delivery networks, federally qualified
health centers, specialty networks, and clinics across the United States, and today orchestrates the
care journeys of more than 35 million patients. Additional
information about the company is available at the Luma website, the
Luma blog, LinkedIn, Facebook, and Twitter.
About NextGen Healthcare Inc.
NextGen Healthcare Inc. (Nasdaq: NXGN) is a leading provider of
innovative healthcare technology solutions. We are reimagining
ambulatory healthcare with award-winning solutions that enable
high-performing practices to create healthier communities. We
partner with medical, behavioral, and oral health providers in
their journey toward whole-person health and value-based care. Our
highly integrated, intelligent, and interoperable solutions go
beyond EHR and Practice Management to increase clinical quality and
productivity, enrich the patient experience and drive superior
financial performance. We are on a quest to achieve better
healthcare outcomes for all. Learn more at nextgen.com, and follow
us on Facebook, Twitter, LinkedIn, YouTube, and
Instagram.
Media contacts
Anjali
Bright | NextGen Healthcare
(731) 234-6422
abright@nextgen.com
Tim Cox | ZingPR for Luma Health
tim@zingpr.com
Investor Relations contact
James Hammerschmidt | NextGen
Healthcare
(949) 237-6112
jhammerschmidt@nextgen.com
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SOURCE Luma Health Inc.