NEWARK, N.J.,
Dec. 14,
2023 /PRNewswire/ -- Public Service Electric and
Gas Company (PSE&G) once again secured the top spot in the
J.D. Power 2023 U.S. Electric Utility Residential Customer
Satisfaction Study for electric residential customers in the East
among large utilities. This year's achievement marks the second
consecutive year PSE&G customers ranked the company in
first-place for electric residential, excelling in all six
evaluated categories, showcasing the company's commitment to
customer satisfaction.
New this year, PSE&G also ranked 1st in the
J.D. Power 2023 U.S. Electric Utility Business Customer
Satisfaction Study in the east among large utilities scoring
highest in the customer contact factor. This recognition by J.D.
Power underscores PSE&G's dedication to delivering exceptional
service across various customer segments.
Kim Hanemann, chief operating officer & president of
PSE&G, expressed her appreciation to our customers for
recognizing our efforts behind this remarkable achievement. "I'm
grateful for our valued customers who ranked us so highly in
customer satisfaction. Our customers' trust fuels our commitment to
excellence in customer service. Thank you to our employees for your
unwavering dedication to serving our customers."
This year's success builds on PSE&G's track record
having clinched first place in both electric and gas residential
customers in the east large region in 2022 and winning the 2023
ReliabilityOne® Award for superior electric system reliability in
the Mid-Atlantic region for 22 consecutive years.
"This year's survey results clearly indicate PSE&G has been
making real strides in improving overall customer satisfaction. By
truly understanding their customers' changing expectations and
proactively finding ways to improve their customers' experience,
PSE&G should be proud for setting the pace and raising the bar
for customer service expectations in their industry," said
John Hazen, managing director of
utility intelligence at J.D. Power.
This year, we created an internal customer council to promote a
customer-centric culture throughout the company and improve the
overall ease of doing business with PSE&G. Improvements to
the customer experience include an increased focus on communicating
important information,expanded payment options, an updated mobile
app, and the creation of new, streamlined processes for reporting
issues such as downed trees or broken streetlights.
PSE&G further demonstrated its commitment to customer
well-being by conducting webinars on emergency preparedness for
both gas and electric business customers. As a trusted energy
advisor, PSE&G partners with its business customers, especially
during a time when many businesses are actively seeking to meet
sustainability goals through energy efficiency programs.
Dave Johnson, chief customer
officer, PSE&G, expressed his appreciation for the customers
who recognized the hard work and dedication of the PSE&G team.
"The survey results confirm our customers acknowledge and
appreciate the service level improvements, exceptional electric
service reliability and programs that bring value to their daily
lives. This recognition is a testament to the extensive efforts
we've made throughout the year," said Johnson.
PSEG's overarching vision is to power a future where people use
less energy, and it's cleaner, safer and delivered more reliably
than ever. This vision continues to drive PSE&G to offer
sustainable and customer-focused energy solutions.
Overall satisfaction is examined by J.D. Power across six
factors in the 2023 Electric Utility Residential Customer
Satisfaction Study: power quality and reliability; price; billing
and payment; corporate citizenship; customer care; and
communications.
For more information about the Electric Utility Residential
Customer Satisfaction Study,
visit https://www.jdpower.com/business/utilities/electric-utility-residential-customer-satisfaction-study.
For more information about the Electric Utility Business
Customer Satisfaction Study,
visit https://www.jdpower.com/business/utilities/electric-utility-business-customer-satisfaction-study.
PSE&G
Public Service Electric & Gas Co. is New Jersey's oldest and largest gas and
electric delivery public utility, as well as one of the nation's
largest utilities. PSE&G is the 2022 Edison Award recipient
from the Edison Electric Institute. PSE&G has won the
ReliabilityOne® Award for superior electric system reliability in
the Mid-Atlantic region for 22 consecutive years. For the second
consecutive year, PSE&G is the recipient of the ENERGY STAR
Partner of the Year award in the Energy Efficiency Program Delivery
category. In addition, in 2023 J.D.
Power named PSE&G number one in customer satisfaction
with residential and business electric service in the east among
large utilities. PSE&G is a subsidiary of Public Service
Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated
infrastructure company focused on a clean energy future and has
been named to the Dow Jones Sustainability Index for North America for 16 consecutive years
(www.pseg.com).
Visit PSEG at:
www.pseg.com
PSEG on Facebook
PSEG on LinkedIn
PSEG Energize!
PSEG on Instagram
PSEG on Twitter
CONTACT:
Rebecca Mazzarella
Media Relations
908-447-8126
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SOURCE PSEG