Elevating Standards and Exceeding
Expectations: Stoneweg US Recognized for Superior Resident
Satisfaction
ST. PETERSBURG, Fla.,
March 7, 2024 /PRNewswire/ --
Stoneweg U.S., LLC ("Stoneweg US"), a leading real estate
investment and asset management firm, is proud to announce that 14
of its portfolio properties have been awarded the prestigious
Kingsley Excellence Award. Presented by Grace Hill, these awards recognize companies
that consistently surpass industry standards and deliver
outstanding customer experiences.
Delivering a superior resident experience
is not just about satisfaction—it's about fostering loyalty and
retention.
To qualify for a Kingsley Excellence Award, property owners must
demonstrate a commitment to excellence by managing 90% or more of
the properties they own with vertically integrated property
management. Additionally, a property's resident satisfaction must
exceed the Kingsley Index, the most comprehensive performance
benchmarking database in the real estate industry.
"The asset management team is committed to continuously
improving the resident experience. Utilizing the Kingsley
surveys allows our team to interact with our residents at various
touchpoints throughout the leasing cycle," stated Pamela Williams, Director of Asset Management.
"We are thrilled with the number of our communities that have been
recognized for providing superior resident satisfaction through our
operating partners."
"Delivering a superior resident experience is not just about
satisfaction—it's about fostering long-term loyalty and retention.
Tenants who feel valued are more likely to renew their leases at a
higher rate, reducing vacancy and turn costs, ultimately enhancing
NOI and creating value for our investors. It's a win-win scenario
for everyone involved," stated Sam
Palmer, Stoneweg US EVP Asset Management and Development
"Surveys are the premier tool to gain insight and benchmark
change. The Kingsley Excellence Awards recognize those who have
gone above and beyond in regard to industry standards and
understand the importance of providing their customers with the
highest experience," said Kendall
Pretzer, CEO of Grace Hill. "These are the companies who
exceed expectations on a continual and consistent basis.
Grace Hill is proud of the
contributions these companies make to the industry."
Stoneweg US' recent attainment of the Kingsley Excellence Award
underscores its steadfast commitment to providing outstanding
resident experiences. By taking a proactive approach that involves
follow-ups on work orders and move-ins, our property management
teams ensure prompt resolution of resident needs, fostering a
welcoming environment where every resident feels valued.
Stoneweg US prioritizes community engagement and elevates the
overall quality of living by organizing regular resident
events.
Stoneweg US expresses profound gratitude to its property
management partners for providing exceptional service at the
recognized properties. We are steadfast in our commitment to
maintaining the highest standards of excellence, ensuring
unparalleled value for all of our stakeholders.
For more information about Stoneweg US and its award-winning
properties, please visit www.stoneweg.us
About Stoneweg US: Stoneweg US is a multifamily real
estate investment firm located in the heart of downtown
St. Petersburg, FL, with a
portfolio valuation of approximately $2.0
Billion comprised of ~12,000 units. With a focus on asset
optimization through ESG, climate resilience, and proven
value-add strategies, the company invests in and develops
sustainable communities to drive healthy returns and enhance the
resident experience. For more information on Stoneweg US, please
visit www.stoneweg.us
Contact: Tara Kassal
Ascent
917-406-2162
tkassal@brand-ascent.com
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SOURCE Stoneweg US, LLC