DENVER, March 11,
2024 /PRNewswire/ -- TTEC Holdings Inc.
(NASDAQ:TTEC), a leading global CX (customer experience) technology
and services innovator for AI-enabled CX with solutions from TTEC
Engage and TTEC Digital, today announced that it was awarded a
contract with PenFed Credit Union, the nation's second-largest
federal credit union, to modernize its member services contact
center platform to Genesys Cloud for voice communications.
"We have worked with TTEC Digital for over five years, and we
are confident they have the expertise with Genesys and with
third-party technologies like Salesforce to move our voice channels
seamlessly to the cloud while maintaining a positive, omnichannel
experience for our valued members and employees," said PenFed
Credit Union EVP, CIO Joseph Thomas.
According to Dave Seybold, CEO of
TTEC Digital, "We are committed to the credit union industry, and
we are excited to strengthen our partnership with PenFed. As one of
the largest and most respected credit unions in the country, PenFed
is dedicated to helping its members achieve their dreams and TTEC
Digital is proud to be part of that journey."
In addition to voice channel migration, TTEC Digital will
provide integration between Genesys Cloud and Salesforce through
TTEC Digital OneView, a proprietary SaaS integration that improves
both speed and quality of service through a unified agent
experience. OneView is part of TTEC Digital's Intellectual Property
(IP) & Software Engineering practice, which designs and
develops technology solutions that enhance customers' CX platforms
with features that advance productivity and the experiences
delivered at the nexus of CRM, CCaaS and AI.
"We're pleased that PenFed is collaborating with TTEC Digital to
kick off a new era of innovation by modernizing their member
services contact center platform to the industry-leading Genesys
Cloud platform," said TTEC Digital Global Leader, Customer
Experience Solutions Bryce Gibson. "We're proud of our
long-standing relationship with both PenFed and Genesys.
We're excited to leverage our own intellectual property in
addition to our Genesys and Salesforce expertise to help PenFed
move forward in their commitment to providing unparalleled service
and support to their valued members."
TTEC Digital has more than 25 years of partnership with Genesys
and previously earned Partner of the Year recognition 13 times.
TTEC Digital offers a wide range of AI-enabled solutions and
managed services, including contact center modernization, workforce
enablement enhancements, customer experience transformation, and
data and analytics solutions.
More information about TTEC Digital's partnership with Genesys
is available online at: TTECDigital.com/partners/genesys.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading
global CX (customer experience) technology and services innovator
for AI-enabled digital CX solutions. Serving iconic and disruptive
brands, TTEC's outcome-based solutions span the entire enterprise,
touch every virtual interaction channel, and improve each step of
the customer journey. Leveraging next-gen digital technology, the
company's TTEC Digital business designs, builds, and operates
omnichannel contact center technology, CRM, AI and analytics
solutions. The company's TTEC Engage business delivers AI-enabled
customer engagement, customer acquisition and growth, tech support,
back office, and fraud prevention services. Founded in
1982, the company's singular obsession with CX excellence has
earned it leading client, customer, and employee satisfaction
scores across the globe. The company's over 60,000 employees
operate on six continents and bring technology and humanity
together to deliver happy customers and differentiated business
results. To learn more visit us at https://www.ttec.com
About PenFed Credit Union
Established in 1935,
Pentagon Federal Credit Union (PenFed) is America's second-largest
federal credit union, serving 2.9 million members worldwide
with nearly $35 billion in assets. PenFed
Credit Union offers market-leading certificates, checking, credit
cards, personal loans, mortgages, auto loans, student loans, and a
wide range of other financial services with members' interests
always in mind. PenFed Credit Union is federally insured by the
NCUA and is an Equal Housing Lender. To learn more about
PenFed Credit Union, visit PenFed.org, like us
on Facebook and follow us @PenFed
on X. Interested in working for PenFed? Check us out
on LinkedIn. We are proud to be an Equal Employment
Opportunity Employer.
CONTACT: Marjorie Chimes,
marji.chimes@ttec.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/ttec-digital-awarded-penfed-credit-union-contract-for-genesys-cloud-migration-302084492.html
SOURCE TTEC Holdings, Inc.