TORONTO and GATINEAU, QC,
June 11,
2024 /PRNewswire/ - Converge Technology Solutions
Corp. ("Converge" or "the Company") (TSX: CTS) is
pleased to announce the launch of its newest solution – Contact
Center IQ.
Contact Center IQ includes a set of Generative AI-based
services, built on IBM's enterprise AI and data platform, IBM
watsonx. These services are designed to enhance decision-making and
operational efficiency within contact center operations through
powerful AI insights, accelerate the development of high quality
and effective self-service options through conversational AI, and
empower agents with simplified access to knowledge management
systems.
"Building solutions that support our clients while leveraging
the power of advanced AI capabilities is of paramount importance to
Converge and is at the core of how we do business," stated
Greg Berard, Converge Chief
Executive Officer. "We are always looking for ways to provide
cutting-edge solutions and we see immense value for clients in
working with IBM, one of Converge's longest standing
partnerships."
Contact centers, as organizational front doors, shape customer
loyalty and brand perception. In response to high client demand,
Contact Center IQ is solving a need in the market to enhance
customer experiences, improve agility, and drive efficiency while
reducing costs.
"We are excited about our partnership with Converge as they help
us with our strategic initiatives, and we look forward to taking
advantage of their innovative Contact Center IQ solution to enhance
the experiences of our customers and caregivers," said Shatice
Collins, VP of IT Strategy, Business & Portfolio Management at
Help at Home, a Converge client.
"The IBM watsonx platform enables enterprises to build tailored
AI solutions that are scalable across core operations such as
customer service," said Kate
Woolley, General Manager, IBM Ecosystem. "Converge is a
valued business partner with a strong background in AI, and
collaborating provides enterprises access to AI-infused services
and solutions built with watsonx that can help them better use
their data to improve the experience for agents and customers."
The solution uses IBM watsonx.ai and watsonx.data, allowing
businesses to customize their AI solution based on their needs,
setting clients up for success to enhance their customer service
experience. To learn more about Converge's AI solutions, visit
convergetp.com/artificial-intelligence/.
About Converge
Converge Technology Solutions Corp. is
a services-led, software-enabled, IT & Cloud Solutions provider
focused on delivering industry-leading solutions. Converge's global
approach delivers advanced analytics, artificial intelligence (AI),
application modernization, cloud platforms, cybersecurity, digital
infrastructure, and digital workplace offerings to clients across
various industries. The Company supports these solutions with
advisory, implementation, and managed services expertise across all
major IT vendors in the marketplace. This multi-faceted approach
enables Converge to address the unique business and technology
requirements for all clients in the public and private sectors. For
more information, visit convergetp.com.
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SOURCE Converge Technology Solutions Corp.