Helps businesses enhance CX with its unique service matrix,
integrating contact centers, e-commerce, integrated marketing, and
DX
TOKYO, Nov. 1, 2024
/PRNewswire-PRWeb/ -- transcosmos hereby announces that the company
has opened Rizhao Center in Rizhao City, Shandong Province, China. The new center provides all-around
services including contact center, e-commerce, integrated
marketing, and digital transformation (DX) to help businesses
enhance customer experience (CX). transcosmos held an opening
ceremony on October 11, 2024.
The Rizhao Center is equipped with emerging
digital tools and intelligent technologies including transcosmos's
proprietary omnichannel intelligent contact center platform,
transCxLink.
With its unique natural beauty and strong economic power,
Rizhao, a city located in the southeast of Shandong Province, has become a key developing
city on the east coast of China.
Located in the Rizhao City High-Tech Industrial Development Zone,
which sits at the intersection of the city center and the college
town, the Rizhao Center offers good access to public transportation
and a full-range of public facilities.
Rizhao Center comes with two separate operations areas fully
equipped with a training room, meeting room, interview room,
breakout space for staff, and more. In addition, to ensure
information security and business continuity, the center has video
monitoring and access management systems, backup power systems as
well as a separate server room, enabling the center to meet the
needs of clients across industries.
At the Rizhao Center opening ceremony, Toshiya Okada, General Manager of transcosmos
China expressed his warm welcome
and sincere thanks to the government officials of the Rizhao
Hi-Tech Zone who attended the opening ceremony. He also said:
"transcosmos's rapid growth in China was only possible because of our many
clients who have always been supporting us. And the Rizhao Center
will provide clients with a range of services including contact
centers, e-commerce operations, integrated marketing, and digital
transformation. With the opening of this new center, transcosmos
will offer end-to-end services throughout the customer journey from
consumer awareness, interest, purchase, to loyalty, thereby helping
clients grow their business while enhancing CX. We hope the opening
of the Rizhao Center will trigger a new wave of our business growth
in China."
The Rizhao Center is equipped with emerging digital tools and
intelligent technologies including transcosmos's proprietary
omnichannel intelligent contact center platform, transCxLink.
Connecting all kinds of communication channels such as e-commerce
platforms, SNS, voice call, and online chat, transCxLink not only
offers a seamless customer service process between companies,
consumers, and customer representatives, but it also comes with
extensive features including CRM, AI customer service, speech
recognition, automated reporting, consumer insights, and more. With
all these in place, transCxLink fulfils the needs of companies
across all industries.
■Rizhao Center Overview
Business start date: October 2024
Location: Rizhao Technology Innovation Center, High-Tech Industrial
Development Zone, Rizhao City, Shandong
Province, China
Services: 24/7 contact center services, e-commerce operations,
integrated marketing services, and digital transformation
services
With the opening of Rizhao Center, transcosmos will further
bolster its comprehensive service structure in China to help clients deliver better CX to
their customers in every aspect via diverse customer touchpoints
throughout the customer journey in this digital age.
■transcosmos history in China
transcosmos entered the Chinese market and launched its offshore
services business in 1995. In 2006, the company opened its first
call center in Shanghai and
started to provide call center services for the Chinese market.
Today, transcosmos has its bases and subsidiaries across 24 cities
in China including Shanghai, Beijing, Tianjin, Hefei, Xi'an,
Changsha, Wuhan, Neijiang, Kunshan, Zhengzhou, Rizhao, Suzhou, Taipei and more. The company offers extensive
services such as business process outsourcing (BPO) including
contact centers, e-commerce one-stop, customer experience, digital
marketing, and system development for both Chinese and global
brands.
- transcosmos is a trademark or registered trademark of
transcosmos inc. in Japan and
other countries.
- Other company names and product or service names used here are
trademarks or registered trademarks of respective companies.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have
combined superior "people" with up-to-date "technology" to enhance
the competitive strength of our clients by providing them with
superior and valuable services. transcosmos currently offers
services that support clients' business processes focusing on both
sales expansion and cost optimization through our 183 bases across
35 countries/regions with a focus on Asia, while continuously pursuing Operational
Excellence. Furthermore, following the expansion of e-commerce
market on the global scale, transcosmos provides a comprehensive
One-Stop Global E-Commerce Services to deliver our clients'
excellent products and services to consumers in 46
countries/regions around the globe. transcosmos aims to be the
"Global Digital Transformation Partner" of our clients, supporting
the clients' transformation by leveraging digital technology,
responding to the ever-changing business environment. Visit us here
https://www.trans-cosmos.co.jp/english/
Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251,
pressroom@trans-cosmos.co.jp,
https://www.trans-cosmos.co.jp/english/
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SOURCE transcosmos inc.