RNS Number:3836U
Danka Business Systems PLC
19 January 2004



Embargoed for release until 1.30pm                              19 January 2004

                           DANKA BUSINESS SYSTEMS PLC
                           ("Danka" or "the Company")

       Danka Expands Customer Access to Upgraded Digital Solutions Center
          - New Digital Services to Provide Industry-Leading Support -

Danka Business Systems PLC, a leading independent global provider of office
imaging systems and services, today announced the launch of its newly expanded
U.S. Digital Solutions Center (DSC) along with new digital services that provide
enhanced customer access to the center's advanced capabilities. Danka's DSC
offers clients an exclusive help desk resource that consolidates support for
hardware, software, and network issues.

The DSC, which is located in Danka's new U.S. headquarters building in St.
Petersburg, Florida, has been enhanced significantly. An expanded technology lab
provides for the replication of virtually any customer environment, enabling
advanced solution design and troubleshooting. A new server infrastructure, built
on IBM's high-performance eServers, enables seamless support for the Company's
full range of Danka @ the DesktopTM software applications. Upgraded operating
stations, sophisticated collaborative tools, and a team of certified systems
engineers combine to ensure fast, on-target problem resolution.

Danka's digital service extends to U.S. customers the full benefits of the DSC
for most Toshiba, Canon, and Heidelberg copiers, printers, and multi-function
devices. In addition to Danka's highly regarded Technical Services - including
its ISO 9001-certified dispatch center - digital service encompasses advanced
DSC remote and on-site digital support from highly trained systems specialists.
Those specialists hold key certifications from leading technology providers such
as Microsoft, Novell, Cisco, CompTIA, and others.

"I recently toured Danka's expanded Digital Solutions Center, and I was
impressed by the center's state-of-the-art technology as well as the experience
and expertise of the DSC specialists," noted Rick Taylor, senior vice president
of Toshiba America Business Solutions. "It's this sort of investment that has
positioned them as leaders in this rapidly evolving solutions market where
customers have greater than ever support needs. By working closely together,
Toshiba and Danka are meeting those needs through the expanded capabilities of
Danka's DSC."

"Our new digital services make the upgraded DSC available to a broader customer
base," said Todd Mavis, Danka's U.S. president and chief operating officer.
"This will enable more of our clients to maximise the value of the advanced
capabilities of today's digital document output devices and our Danka @ the
Desktop software. In addition to providing expert support, digital service
eliminates the need for customers to make multiple calls to hardware, software,
and network suppliers to solve their document-related issues. This one-call
problem resolution frees-up valuable customer resources, resulting in improved
productivity and lower overall costs."

DSC support extends from desktop applications to operating systems to output
devices, with special expertise in optimising document workflow, calibrating
color and graphics output, and resolving connectivity dilemmas and network
conflicts. Because the DSC serves as a beta test site for new software releases,
Danka specialists stay ahead of the technology learning curve. Customers can
explore the upgraded DSC, and how it can benefit their operations, through
on-site VIP tours as well as remote "virtual" tours available at many of the
Company's local offices.

"The upgraded Digital Solutions Center reinforces our strategic goal of
supporting customer choice in document output solutions," noted Don Thurman,
Danka's chief marketing and strategy officer. "From offering unbiased output
assessments to providing best-in-class imaging platforms to delivering
world-class service, Danka supports the open architecture needs of most
businesses today. This enables us to form effective customer partnerships
dedicated to expanding their document capabilities while simultaneously
delivering significant operational improvements."

                                    - ends -

Enquiries:

Danka Business Systems PLC                                    001 770 280 3990
Danka Investor Relations                                         020 7605 0150
Paul Dumond, Company Secretary                                   

Weber Shandwick Square Mile                                      020 7067 0700
Katie Hunt


About Danka
Danka delivers value to clients worldwide by using its expert technical and
professional services to implement effective document information solutions. As
one of the largest independent providers of enterprise imaging systems and
services, the Company enables choice, convenience, and continuity. Danka's
vision is to empower customers to benefit fully from the convergence of image
and document technologies in a connected environment. This approach will
strengthen the Company's client relationships and expand its strategic value.
For more information, visit Danka at www.danka.com.

Certain statements contained in this press release, including statements related
to Danka's future business and financial performance, are forward-looking. Such
statements reflect the current views of Danka with respect to future events and
are subject to certain risks, uncertainties and assumptions that could cause
actual results to differ materially from those reflected in the forward-looking
statements. Readers are cautioned not to place undue reliance on these forward
looking statements, which reflect management's analysis only as of the date they
are made.

Danka is a registered trademark and Danka @ the Desktop is a trademark of Danka
Business Systems PLC. All other trademarks are the property of their respective
owners.



                      This information is provided by RNS
            The company news service from the London Stock Exchange

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