ROSELAND, N.J., Sept. 24, 2014 /PRNewswire/ -- ADP®, a
leading global provider of human capital management (HCM)
solutions, today revealed findings from several new ADP Research
Institute® studies on the interplay between human
resources (HR) departments and the employees they serve. The
studies, compiled in the white paper Human Capital Management's
Disconnect: A Global Snapshot, found a persistent disconnect
between HR and the workforce irrespective of company size or
location. The findings further revealed the disconnect extends to
senior leadership, who also appear out of touch with employee
attitudes and perceptions.
Among the areas where employees, HR and senior leadership don't
see eye-to-eye are:
- Employees rank the level of their compensation and benefits
less favorably than HR or management does
- With the exception of the U.S. workforce, employees rate their
work/life balance significantly lower than the perceptions of HR or
senior management
- Career opportunities – a key driver for keeping employees –
receive significantly lower ratings from employees than from
HR
- Senior leadership is also rated less positively by employees
than by HR – sometimes as low as employees rate the HR function
itself
"What this study shows is, despite efforts to improve
communications and facilitate better relationships between HR,
senior leadership and employees, a big gap remains," said Ahu
Yildirmaz, vice president and head of the ADP Research Institute.
"Companies are operating without a fully engaged workforce, an
issue that has to be addressed if they are going to effectively
manage their human capital."
On a global basis, with the exception of Latin America, employees outside the U.S.
appear much less satisfied overall with the companies they work
for.
- 63% of employees in the U.S. and Latin America are "Extremely" or "Very"
satisfied with their employer
- 61% in Canada
- 53% in Europe
- 48% in Asia-Pac
Perhaps more disturbing is the difference in the perception
between HR and employees on how the company is managed. Employees
tend to rate many management functions, particularly those dealing
with workforce and talent management, much lower than HR does. This
was true in all geographies and across nine different talent
management areas surveyed, including opportunity for professional
growth, training and support from management. Employee perceptions
tended to be lower as company size increased.
The relationship with HR also has a major impact on employee
retention. In the U.S., two out of five employees indicated an
intention to leave their companies within the next 12 months.
According to the study, dissatisfaction with HR processes, policies
and functions is a major driver behind intent to leave.
To obtain a free copy of this ADP Research Institute whitepaper
visit Human Capital Management's Disconnect: A Global
Snapshot.
About the ADP Research Institute®
The ADP
Research Institute provides insights to leaders in both the private
and public sectors around issues of human capital management,
employment trends and workforce strategy.
About ADP
With more than $12
billion in revenues and 65 years of experience, ADP®
(Nasdaq: ADP) serves approximately 637,000 clients in more than 125
countries. As one of the world's largest providers of business
outsourcing and Human Capital Management solutions, ADP offers a
wide range of human resource, payroll, talent management, tax and
benefits administration solutions from a single source, and helps
clients comply with regulatory and legislative changes, such as the
Affordable Care Act (ACA). ADP's easy-to-use solutions for
employers provide superior value to companies of all types and
sizes. ADP is also a leading provider of integrated computing
solutions to auto, truck, motorcycle, marine, recreational vehicle,
and heavy equipment dealers throughout the world. For more
information about ADP, visit the company's Web site at
www.ADP.com.
The ADP logo, ADP, and the ADP Research Institute are
registered trademarks of ADP, LLC. All other trademarks are the
property of their respective owners. Copyright © 2014, ADP,
LLC.
Media Contacts:
Dick Wolfe, ADP
(973) 974-7034
dick.wolfe@adp.com
SOURCE ADP