BURLINGTON, Massachusetts,
May 8, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), today
announced that Wärtsilä, a global leader in complete lifecycle
power solutions for the marine and energy markets,
chose ClickSoftware's flexible scheduling solution
ClickWorkforce, available via the Salesforce AppExchange, the
world's leading business apps marketplace. The international
implementation will provide global transparency across the whole
field services business, increasing visibility, and providing
easier management and planning of its resources.
Comments on the News
"As the pace of business accelerates, more businesses are moving
to the cloud to gain agility and meet fluctuating demand.
ClickSoftware is proud to work with Wärtsilä to help them manage an
increasingly global and disparate business," said Dr. Moshe BenBassat, founder and CEO of
ClickSoftware. "The depth and breadth of ClickWorkforce
functionality means ClickSoftware provides a solution that grows
with demand and scope of business to address the need of global
enterprises."
"For the the Planning Board, cloud-based capabilities allow us
to know where our staff and assets are at any one time, and then
orchestrate them effectively," said Guido
Barbazza, field services director at Wärtsilä. "This will
help us guarantee the best assignment of skilled resources to jobs,
enabling us to reduce administration work, improve processes and
bolster time management benefits. We foresee that this will have a
positive impact on our customer's experience, bottom line, and
boost job satisfaction among our employees."
Wärtsilä, which supports its customers throughout the lifecycle
of their marine installations, power generation solutions and oil
& gas systems, will deploy ClickWorkforce across all 70
countries that it operates in to manage and synchronize field
services skills and resources availability.
An essential element of Wärtsilä's global field services
integrated solutions, which include systems for professional skills
management and workshops activities, is the resource scheduling. By
implementing intelligent field services management software, the
company will have access to real-time global field services skill
availability, allowing for more optimized scheduling, improved
asset resourcing and better capacity management. The new system
will increase the capability to draw in wider resources onto
different projects from around the world.
Connect in a Whole New Way with Social, Mobile and Connected
Cloud Technologies
With ClickWorkforce, each Wärtsilä field services unit will gain
a clearer view of all ongoing activities and projects, enabling
better sharing of resources including field engineers and
specialized equipment.
ClickWorkforce enables organizations to chat live and in context
with their mobile workforce, and respond immediately to real-time
activities in the field, all within the Salesforce1 Platform.
In one click, organizations have the ability to:
- Access a single view of the entire field services
operation
- Give customers (internal and external) field services in
real-time
- Chat with engineers and sales reps and managers to find
the best solutions
- Schedule engineers instantly based on location, skill and
cost
- Offer narrow, reliable appointment windows
Built on the 1 Customer Platform, the new social, mobile and
cloud customer platform built to transform sales, service and
marketing apps, ClickWorkforce is currently available on the
AppExchange at http://www.appexchange.com.
About the 1 Platform and the Salesforce
AppExchange
The Salesforce1 Customer Platform is the new social, mobile and
cloud customer platform for building next generation apps. It
powers Salesforce CRM, more than 3 million custom apps built by
customers and more than 2,000 apps developed by partners in its
ecosystem. Apps built on the Salesforce1 Platform can be easily
distributed and marketed through the Salesforce AppExchange.
Salesforce, Salesforce1, AppExchange and others are trademarks
of salesforce.com, inc.
About Wärtsilä
Wärtsilä is a global leader in complete lifecycle power
solutions for the marine and energy markets. By emphasizing
technological innovation and total efficiency, Wärtsilä maximizes
the environmental and economic performance of the vessels and power
plants of its customers.
In 2013, Wärtsilä's net sales totaled EUR
4.7 billion with approximately 18,700 employees. The company
has operations in more than 200 locations in nearly 70 countries
around the world. Wärtsilä is listed on the NASDAQ OMX Helsinki, Finland.
http://www.wartsila.com Wärtsilä Newsroom
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated
mobile workforce management and service optimization solutions for
the enterprise, both for mobile and in-house resources. As pioneers
of the "Service chain optimization" concept, our solutions provide
organizations with end-to-end visibility and control of the entire
service management chain by optimizing forecasting, planning, shift
and task scheduling, mobility and real-time management of resource
and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe, and
Asia Pacific. For more
information, please visit http://www.clicksoftware.com. Follow us
on Twitter.
Safe Harbor Statement
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits to Wärtsilä and its customers from
using ClickWorkforce. Such "forward-looking statements" involve
known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2013, and in
subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements, whether as a result
of new information, future events or otherwise.
Media Contacts:
Kristin Amico
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com
James Gilheany/Emma Ralphson
Red Consultancy
+44-207-025-6527
clicksoftware@redconsultancy.com
SOURCE ClickSoftware Technologies Ltd