Five9 Expands Partner Network and Welcomes Assist Digital in the Partner Ecosystem in the European Market
07 Dezembro 2023 - 6:00AM
Business Wire
Five9, the provider of the Intelligent CX Platform, today
announced that it gained CX-Specialist Assist Digital as a new
partner. With this addition, Five9 made its European partner
ecosystem even stronger. In particular with converneo GmbH, a
Leipzig-based subsidiary of Assist Digital, the CX-platform
specialist benefits from comprehensive know-how when it comes to
the integration of solutions and the support of sales
activities.
The goal for Five9 is to distribute its solution in the DACH and
BeNeLux regions primarily through partners. With Assist Digital, a
well-known provider of digital CX-Services with headquarters in
Milan, Italy, and more than 5,500 employees across 22 locations in
Europe, Five9 now added powerful support in the partner network.
Assist Digital, a pan-European company, supports global brands in
realizing optimal digital customer experiences throughout the
entire customer lifecycle – from marketing to sales to customer
service. Key is the combination of human and artificial
intelligence to generate a value add from every single customer
interaction. To improve customer loyalty and satisfaction, Assist
Digital combines creativity with data, processes and technology
such as the CCaaS solution from Five9.
The company provides a lot of services around customer
experience, including consulting, design, operations, technology
and advanced AI solutions. When selecting the new partner, Five9
was particularly impressed by the fact that the German subsidiary
converneo offers comprehensive expertise in the area of service
centers and the implementation of modern technologies to optimize
customer services – all within the Assist Digital network
throughout Europe.
Value Added partnership for both sides
"For us, one of the key advantages of the relationship with
Assist Digital is their expertise in terms of integration and
orchestration. With their help, we can integrate a cloud-based
solution like ours even more easily and quickly for our customers,"
explains Roland Lunck, Senior Director Partner DACH / BENELUX and
NORDICS at Five9. "In addition, the experts at Assist Digital, who
already have numerous in-house developments in the call and contact
center sector, can customize our solution for specific customer
requests, for example with orchestration and reporting tools or
with special customizing in terms of appearance."
At the same time, Five9 also expects Assist Digital to provide
valuable input for the further development of its own CCaaS
solution. Assist Digital is the perfect partner for Five9 to
continue on its European growth path and realize cross-border
projects. Thanks to Assist Digital's numerous subsidiaries in
Europe, Five9 can now better serve customers who want to use the
company's CCaaS solution at several locations on the continent. One
advantage that should not be underestimated is that Assist Digital
employees often speak the customer's language and there is
sometimes already a contractual and therefore trust-based
relationship in the respective region.
Furthermore, Five9 is not only expanding its geographical radius
through the cooperation, but also its customer base. Together, the
new partners can tackle projects with a larger volume. On the other
hand, the relationship makes it easier to participate in public
tenders, which often require a certain minimum turnover.
"The relationship is also a huge win for both sides from a sales
perspective, because we do sales for each other. If we lack the
necessary implementation power for a major project, Assist Digital
supports us," comments Roland Lunck. Fokko Baars, Senior Account
Manager at Assist Digital, adds: "We are also a sought-after
contact for customers when it comes to selecting suitable solutions
and making recommendations. And of course, we bring Five9 into the
conversation as soon as it fits - and we can often do that because
the scope of the Five9 platform is far-reaching."
About Five9:
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions to engage with customers across their channel of
choice, empower managers with insights and intelligence into
contact center performance, and elevate your business to deliver
better business outcomes and Bring Joy to CX™. Our cloud-native,
scalable, and secure platform includes contact center; omnichannel
engagement; Workforce Engagement Management; extensibility through
more than 1,400 partners; and innovative, practical AI, automation,
and journey analytics that are embedded as part of the platform.
Five9 brings the power of people, technology, and partners to more
than 2,500 organizations worldwide.
For more information, visit www.five9.com. Engage with us
@Five9, LinkedIn, Facebook, Blog
About Assist Digital
Assist Digital combines human and artificial intelligence to
transform every customer contact into an experience with added
value. Across Europe, we provide services around customer service
excellence, BPO, technology consulting, UX design and development.
Our services help you to significantly increase customer service
productivity by simplifying and automating workflows. As a
pan-European CX provider, the Assist Digital Group is now
represented in 11 countries with 22 branches, competence, and
contact centers and more than 5,500 employees.
Further information can be found at www.assistdigital.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231207243257/en/
Suzie Linville Corporate Communications Manager, Five9
Suzie.Linville@five9.com
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Mai 2024 até Jun 2024
Five9 (NASDAQ:FIVN)
Gráfico Histórico do Ativo
De Jun 2023 até Jun 2024