Playvox's full suite of Workforce
Management solutions
now available on the
Five9 CX Marketplace
SUNNYVALE, Calif., Feb. 27,
2024 /PRNewswire/ -- Playvox, the leading
provider of Workforce Engagement Management (WEM) solutions for
digital-first contact and support centers, today announced its
partnership with Five9 (NASDAQ: FIVN), provider of the Intelligent
CX Platform. Playvox's full Workforce Management (WFM) Solution is
now available on the Five9 CX Marketplace, enabling businesses
across all industries to easily integrate Playvox's intuitive and
seamless technology with the Five9 Intelligent Cloud Contact
Center.
The Five9 platform facilitates billions of call minutes
annually. It provides digital engagement, analytics, workflow
automation, and workforce optimization, combined with practical AI
to create more human customer experiences, engage and empower
contact center agents, and deliver tangible business
results. Playvox's WFM leverages AI to help make planning,
forecasting, employee scheduling, and intraday planning easier,
more accurate, and far less time-consuming. These solutions,
combined with the Five9 platform, offer organizations customized,
smarter, simpler, and unique experiences with real-time visibility
into their business – all while empowering their employees with
flexibility and insight.
"Playvox is proud to align with Five9 to bring its full suite of
solutions, including its award-winning Workforce Management (WFM)
solution to its shared and new customers," said Daniel Pagel, Chief Executive Officer, Playvox.
"Companies like Chime, Rothy's, and the Pan Foundation are already
taking advantage of our innovative technologies. Now, this
partnership allows them to access these solutions from the Five9
integrated marketplace."
About Five9
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions for orchestrating fluid customer experiences. Our
cloud-native, multi-tenant, scalable, reliable, and secure platform
includes contact center; omni-channel engagement; Workforce
Engagement Management; extensibility through more than 1,000
partners; and innovative, practical AI, automation and journey
analytics that are embedded as part of the platform. Five9 brings
the power of people, technology, and partners to more than 2,500
organizations worldwide. For more information, visit
www.five9.com.
About Playvox
Playvox's powerfully simple Workforce Engagement Management
solutions transform customer care. We understand that exceptional
employee engagement produces extraordinary customer experiences,
and we love creating solutions that help our customers unlock the
full potential in every employee and every interaction. Playvox
powers the world's fastest-growing brands and proudly serves
expanding digital experience pioneers such as Noom, NuBank, Stitch
Fix, and Twitter. Our agent-empowering suite of scheduling,
performance, learning, quality feedback and gamification lives
seamlessly in the modern support operations ecosystem with
platforms like Salesforce, Amazon Connect, Slack, Kustomer and
Zendesk. Learn more:
Web: https://www.playvox.com
Blog: https://www.playvox.com/blog/
Twitter: @playvoxcx
LinkedIn: https://www.linkedin.com/company/playvox/
Facebook: https://www.facebook.com/playvox
Media Contact:
Chrissy Calabrese
ccowell@playvox.com
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SOURCE Playvox