In a year defined by transformative ideas, Five9’s GenAI Studio Is Recognized for Leading Contact Centers into the Next Frontier

Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, proudly announces that GenAI Studio has been recognized as a Best New Product by the prestigious 2024 BIG Awards for Business. Hosted by the Business Intelligence Group, this award celebrates companies, products, and leaders making a significant impact by reshaping their industries and setting new standards for success.

“We are deeply honored to be recognized for our GenAI Studio offering, a reflection of our team's unwavering commitment to redefining the New CX—where automation and human connection seamlessly intersect,” said Niki Hall, CMO of Five9. “This award inspires us to continue driving innovation and delivering on our promise to transform customer experience (CX) for the future, especially at a time when the demand for AI-powered solutions is at an all-time high.”

Companies today are eager to implement Generative AI within their contact centers, to inform and improve customer and agent experiences. However, many face challenges at implementation, as most readily available solutions only come with pre-defined models and prompts that do not align with their specific needs. Launched in March of this year, GenAI Studio allows organizations to take general purpose, off-the-shelf Generative AI models and customize them for the specifications of their contact center.

“For thirteen years, the BIG Awards for Business spotlight those whose innovative spirit, commitment to progress, and resilience are not only advancing their fields but inspiring a global movement,” said Russ Fordyce, CEO of the Business Intelligence Group. “Congratulations to Five9 for driving forward the future of AI in the contact center through industry-first solutions such as GenAI Studio.”

To learn more about this award recognition, or GenAI Studio, see here: https://www.five9.com/products/capabilities/gen-ai-studio.

About Five9

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

For more information, visit www.five9.com.

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About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, business executives—those with experience and knowledge—judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Hannah Blackington Corporate Communications Director, Five9 Press@five9.com

Maria Jimenez Chief Nominations Officer Business Intelligence Group +1 909-529-2737 jmaria@bintelligence.com

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