Initial Vello Users Show an Average 19%
Reduction in No-Show Rate, Enabling More Clinical Visits
WESTBROOK, Maine, Feb. 15,
2024 /PRNewswire/ -- IDEXX Laboratories, Inc.
(NASDAQ: IDXX), a global leader in pet healthcare innovation,
announces the launch of Vello, a software solution that seamlessly
connects veterinary practices and clients through modern, digital
tools. As the only pet owner engagement solution purpose-built for
IDEXX practice management software, Vello enables veterinary
practices using ezyVet®, Neo®, and
Cornerstone® software to communicate efficiently with
pet owners in a single, easy-to-use system. With software-supported
engagement across the life stages of a pet, pet owners become
informed partners in care—supporting better health outcomes.
IDEXX's Vello solution will be available as a new subscription
service for ezyVet, Neo, and Cornerstone software in the U.S. in
March 2024 and Canada in Q2.
Veterinary professionals frequently cite client communication as
one of the top challenges in achieving a more efficient
practice,1 and 85% of practices indicate that poor
integrations are a contributing factor to
inefficiencies.2 Existing communication workflows are
cumbersome, requiring frequent switching between phone calls,
emails, and messaging solutions. Now, Vello software allows
practices to engage with pet owners pre- and post-visit through an
intuitive solution purpose-built for their practice management
software.
"Practice productivity continues to be a top priority for
veterinary clinics, and we are dedicated to delivering cloud-based
software that creates efficiencies," said Jay Mazelsky, President and Chief Executive
Officer of IDEXX. "With the Vello solution, practices can
streamline workflows by managing pet owner communications within
their existing practice management software, fostering stronger
client relationships and improving care for pets."
The Vello solution includes a robust multi-year roadmap, with
the following key features available at launch:
- Automated appointment reminders and
confirmations that reduce no-shows and save valuable time
for teams.
- Health service reminders that inform pet owners of
upcoming or past-due services, such as vaccinations or annual
wellness visits.
- Online scheduling that enables pet owners to
conveniently request appointments directly from health service
reminders or through the Vello software.
- Pet owner mobile experience that eliminates the need for
an application download, providing full digital access to pet
health records, appointment information, prescription history, test
results, and more, all from a mobile web browser.
- Two-way texting that enables immediate connection with
pet owners, automatically updating the patient record and
communication log without character count limitations or extra
fees.
- Pre-appointment instructions that drive both visit and
diagnostic compliance, including fecal or urine sample reminders,
drop-off and pickup times, and recommended blood work.
"Vello automates the way we engage with clients, eliminating
duplicative administrative work, which has saved our team hours
weekly and has significantly reduced no-shows and cancellations,"
said Dr. Kendall Snyder, Animal Care
Clinic, North Canton, Ohio. "Since
starting with Vello on ezyVet, my staff feels like they're
partnering with the client so we can provide the best care possible
for all of our patients—and our clients are loving the Vello
experience too, from easy communication tools to having their pet's
records just a click away."
For more information, please visit the Vello page, or visit the
IDEXX Veterinary Software booth (#1021) at the WVC Annual
Conference, taking place February 18-21,
2024, in Las Vegas,
Nevada.
About IDEXX
IDEXX is a global leader in pet healthcare
innovation. Our diagnostic and software products and services
create clarity in the complex, constantly evolving world of
veterinary medicine. We support longer, fuller lives for pets by
delivering insights and solutions that help the veterinary
community around the world make confident decisions—to advance
medical care, improve efficiency, and build thriving practices. Our
innovations also help ensure the safety of milk and water across
the world and maintain the health and well-being of people and
livestock. IDEXX Laboratories, Inc. is a member of the S&P 500®
Index. Headquartered in Maine,
IDEXX employs nearly 11,000 people and offers solutions and
products to customers in more than 175 countries and territories.
For more information about IDEXX, visit: www.idexx.com.
Note Regarding Forward-Looking Statements
This news
release contains or may contain forward-looking statements within
the meaning of the Private Securities Litigation Reform Act of
1995. Forward-looking statements can be identified by the use of
words such as "expects," "may," "anticipates," "intends," "would,"
"will," "plans," "believes," "estimates," "should," "project," and
similar words and expressions. These forward-looking statements are
intended to provide our current expectations or forecasts of future
events; are based on current estimates, projections, beliefs, and
assumptions; and are not guarantees of future performance. Actual
events or results may differ materially from those described in the
forward-looking statements. These statements are subject to risks,
uncertainties, assumptions, and other important factors. Readers
are cautioned not to put undue reliance on such forward-looking
statements because actual results may vary materially from those
expressed or implied. The reports filed by IDEXX pursuant to
United States securities laws
contain discussions of some of these risks and uncertainties. IDEXX
assumes no obligation to, and expressly disclaims any obligation
to, update or revise any forward-looking statements, whether as a
result of new information, future events, or otherwise. Readers are
advised to review IDEXX's filings with the United States Securities
and Exchange Commission (which are available from the SEC's EDGAR
database at sec.gov and via IDEXX's website at idexx.com).
1 Today's Veterinary Practice, IDEXX UX Research,
March 2021
2 Finding the Time: Empowering Veterinary Teams to Get
the Most Out of Every Day, IDEXX publication:
https://pages.idexx.com/practice-productivity_en-us
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SOURCE IDEXX Laboratories, Inc.