ISG to Evaluate Providers of GenAI Services
11 Junho 2024 - 10:00AM
Business Wire
Upcoming ISG Provider Lens™ reports will
assess providers offering GenAI consulting, development and
deployment services
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining service providers that support the adoption of
generative AI (GenAI), a potentially transformative but still
nascent area of artificial intelligence.
The study results will be published in a comprehensive report,
called ISG Provider Lens™ Generative AI Services, set to be
released in October 2024. Two geographically focused versions, one
covering the global market and the other covering Brazil, will
evaluate providers of GenAI strategy and consulting services and
development and deployment services.
Enterprise buyers will be able to use information from the study
to evaluate their current vendor relationships, potential new
engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
A rapidly evolving field of AI, GenAI is characterized by its
ability to create entirely new content—from realistic images and
videos to compelling text formats or even musical pieces. It stands
out as a transformative technology with the potential to disrupt
industries and revolutionize and redefine businesses by
democratizing creativity, automating tasks and accelerating
innovation.
“While GenAI offers exciting possibilities, it is still in a
nascent stage and requires a comprehensive understanding of its
current capabilities and limitations,” said Namratha Dharshan,
chief business leader, ISG Research. “Given where we are in the
development of this emerging technology, organizations would be
best served using strategic consulting services to map their GenAI
futures and gain a better understanding of which providers are able
to develop, deploy and scale GenAI solutions based on initial use
cases.”
As part of its study, ISG has distributed surveys to some 150
providers of GenAI services. Working in collaboration with ISG’s
global advisors, the research team will produce two quadrants
representing the GenAI services and solutions the typical
enterprise is buying, based on ISG’s experience working with its
clients. The two quadrants are:
- Strategy and Consulting Services, evaluating providers
able to assess and identify use cases with the best ROI potential,
business value and alignment with enterprise goals and data
landscapes. Providers should have expertise in large language
models (LLMs) and cloud computing resources for LLMs, experience in
creating governance frameworks and establishing monitoring systems
to address bias in GenAI models, and be able to offer strategic
guidance on developing training programs and fostering a GenAI
culture.
- Development and Deployment Services, covering providers
able to help enterprises create proofs of concept, determine
minimum viable products and productionize GenAI solutions, while
providing monitoring and management support. Providers should be
able to help implement cloud infrastructures tailored to
industry-specific needs; select platforms and tools for data
preprocessing, model training and experimentation; fine-tune GenAI
models; establish LLMOps for monitoring, retraining and optimizing
model performance, and implement robust security protocols to
protect sensitive data.
A list of identified providers and vendors and further details
on the study are available in this digital brochure.
ISG analysts Gowtham Sampath (global) and Marcio Tabach (Brazil)
will serve as authors of the reports. Providers not listed in the
brochure can contact ISG and ask to be included in the study.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240611417256/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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