Leaders from Diageo, Post Office Group,
eBay, Maersk, BNY Mellon, BP, Sandoz and more will explore
innovative technology models at the ISG Digital Business
Summit
Enterprises increasingly are seeking experience parity―the
ability to deliver a seamless experience to both customers and
employees, regardless of location—for strategic advantage, say
experts with Information Services Group (ISG) (Nasdaq: III), a
leading global technology research and advisory firm.
ISG analysts say experience parity is becoming a key
differentiator in the business and talent markets, as employees
seek the freedom to select both their workspace and technology, and
customers expect the same experience online and in person.
Achieving such parity requires a continuum of technology solutions
and platforms, ISG says.
Experience parity will be among the topics discussed at the
upcoming ISG Digital Business Summit, June 25–26, at the Royal
Lancaster London Hotel. The event will feature ISG advisors and
analysts as well as leaders from Diageo, BP, Sandoz, BNY Mellon,
VML, the Post Office Group, the Imperial War Museum, Maersk, eBay,
the University of Nottingham and more.
“Enterprises no longer partner with service providers to simply
provide laptops, mobiles, Wi-Fi and service desks,” said Iain
Fisher, director, ISG Research, and host of the ISG Digital
Business Summit. “Instead, they seek partners that can help them
offer a flexible workplace and client experience incorporating a
continuum of technologies, ranging from traditional, low-tech
approaches to AI, XR [extended reality] and immersive
experiences.”
Zdravko Mladenov, the former group chief digital and information
officer at Post Office Group, the largest retailer in the U.K.,
will deliver a keynote presentation on day one of the event,
detailing the Post Office Group’s tech modernization and digital
transformation, one of the largest such projects in recent
history.
The first day of the event also will include a panel discussion
on navigating disruption, with Gemma Spence, chief digital commerce
officer, EMEA, for global creative agency VML; Nicholas Hodder,
director of digital transformation, Imperial War Museum, and Bogdan
Grigorescu, senior technical lead, architecture, eBay. The experts
will take a deep dive into current market trends and share tips for
managing technological innovations and changing consumer
preferences.
Also on day one, Steven Furnell, professor of cybersecurity at
the University of Nottingham, will host a breakout session on
cybersecurity for the platform economy, and ISG experts will lead
other breakout sessions, on sustainable technologies in digital
business, harnessing AI and machine learning for business
innovation, regulatory challenges and opportunities in
sustainability, and embracing a total experience (TX) strategy.
“Collaboration and communication are equally critical to
experience parity, involving internal and external tools such as AR
[augmented reality], VR [virtual reality] and XR. These
post-pandemic capabilities can be particularly challenging to
integrate with pre-pandemic infrastructure,” Fisher said. “To
enable ubiquitous access to devices, applications, data, workflow,
documents and processes, enterprises need comprehensive security
protocols and clear access rights across all platforms.”
In a day-one panel discussion, “Cultivating a Customer-Centric
Culture Across the Organization,” James Brindley-Raynes, head of
digital customer journey for Maersk; Melissa Moraes-Edwards, head
of people experience at leading technology investor Hg, and Mariya
Brown, head of innovation, EMEA, BNY Mellon, will share strategies
for effectively optimizing customer experience (CX), user
experience (UX) and employee experience (EX) to create a seamless
and rewarding total experience for customers.
The ISG Startup Challenge, featuring entrepreneurs pitching
their business innovations to a panel of judges for an audience
vote, will round out the first day of the event.
The keynote on day two of the ISG Digital Business Summit will
be delivered by Steve Janoo, chief data analytics officer and
digital technology SVP, Diageo Plc, on how to build a new channel
direct to the consumer and simultaneously maintain focus on core
operations.
Separate sessions on day two will feature Kostas Vogiatzakis,
vice president, process excellence and automation with global
property management firm IWG, sharing his company’s journey from
automation to digital operations in a fireside chat; Ed Gamble,
digital garage manager for procurement at global oil and gas
company BP, sharing thoughts on redefining business models in the
era of innovation, and Yaniv Naor Nahoum, director of master data
management for Sandoz, on proactive strategies for leveraging data
mastery and safeguarding digital assets.
Hitachi, Accenture and Unisys are ISG Digital Business Summit
event sponsors. CIOInsights, CIOReview, CIO TechWorld, Digital
Workplace Group, Hifo.co, HRM Outlook, ICON Outlook, Procurement
League, the Technology Business Management Council and Telecom
Reseller are media partners.
Additional information and registration are available on the
event website.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240521052760/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978 518 4520 isg@matternow.com
Information Services (NASDAQ:III)
Gráfico Histórico do Ativo
De Mai 2024 até Jun 2024
Information Services (NASDAQ:III)
Gráfico Histórico do Ativo
De Jun 2023 até Jun 2024