Ontrak Health Nearly Doubles Its Active Outreach Pool Through Customer Expansions and Improvements to Its Proprietary and Predictive Algorithms
05 Abril 2023 - 9:00AM
Business Wire
Ontrak, Inc. (NASDAQ: OTRK), a leading AI-powered and
telehealth-enabled health care company, today announced it had
expanded its Active Outreach Pool (AOP) of eligible members for
enrollment in its Wholehealth+ program to nearly 9,000. This new
AOP, which is slightly higher than our original expectations,
represents almost a 100% increase versus its last reported average
AOP, allowing Ontrak Health’s expert Member Enrollment Specialists
to reach and enroll more members in need of the company’s proven
care coaching and provider solutions.
This increase is primarily the result of several factors,
including:
- Ontrak Health refined its proprietary and predictive algorithms
to identify additional members who are eligible for its
Wholehealth+ program, which provides care for individuals with
expensive chronic physical conditions and underlying unaddressed or
undiagnosed behavioral health conditions.
- A prominent Medicaid plan confirmed the expansion of the Ontrak
Health program to a new 18 to 20 year old cohort of members.
- A large Virginia-based health plan agreed to renew and grow the
membership pool for the Ontrak Health program focused on a high
acuity Commercial population.
“Our Active Outreach Pool is an important leading indicator of
our performance as we typically enroll between 25-45% of our Active
Outreach Pool on an annual basis and generate revenue once those
members are enrolled. The doubling of the pool is an encouraging
sign for our customers and their members who stand to benefit from
enrolling in the Ontrak WholeHealth+ program,” said Brandon
LaVerne, Ontrak Health interim CEO.
When members come into the AOP, they are then contacted by
Ontrak Health’s Member Enrollment Specialists (MES) who are trained
in motivational interviewing techniques and work to listen with
empathy and help the members enroll in the program. Ontrak Health
MES agents successfully enroll about 30% of members on the first
call and another 30% after as many as six calls, demonstrating the
patience and persistence required to achieve strong enrollment
rates. Once enrolled, Ontrak Health delivers person-centered
coaching engagement and behavioral health provider visits, as
needed, that drive durable clinical outcomes and reductions of
approximately 66% in inpatient hospitalizations and 32% in
emergency room visits. This all adds up to nearly $12,000 in gross
savings per member over two years and strong ROI for its
customers.
Added Dr. Judith Feld, MD, MPH, MMM, Ontrak Health Chief Medical
Officer, “we are excited to have the opportunity to reach and
enroll this large increase in members. Our care coaches and
provider partners are dedicated to our mission of helping to
improve the health and save the lives of as many people as
possible. This is another step towards fulfilling that
mission.”
About Ontrak, Inc.
Ontrak, Inc. is a leading AI and telehealth-enabled healthcare
company, whose mission is to help improve the health and save the
lives of as many people as possible. Ontrak identifies, engages,
activates, and provides care pathways to treatment for the most
vulnerable members of the behavioral health population who would
otherwise fall through the cracks of the healthcare system. We
engage individuals with anxiety, depression, substance use disorder
and chronic disease through personalized care coaching and
customized care pathways that help them receive the treatment and
advocacy they need, despite the socio-economic, medical and health
system barriers that exacerbate the severity of their comorbid
illnesses. The company’s integrated intervention platform uses AI,
predictive analytics and digital interfaces combined with dozens of
care coach engagements to deliver improved member health, better
healthcare system utilization, and durable outcomes and savings to
healthcare payors.
Forward-Looking Statements
Except for statements of historical fact, the matters discussed
in this press release are forward-looking and made pursuant to the
Safe Harbor provisions of the Private Securities Litigation Reform
Act of 1995. Forward looking statements may include for example
statements regarding: our ability and rates to convert our Active
Outreach Pool into members in our WholeHealth+ program and
associated revenue therewith; the Active Outreach Pool remaining at
current levels and achieving historical clinical and financial
outcomes for the members converted from the increased Active
Outreach Pool. These forward-looking statements reflect numerous
assumptions and involve a variety of risks and uncertainties, many
of which are beyond our control, which may cause actual results to
differ materially from stated expectations. These risk factors
include, among others, dependence on key personnel and the ability
to recruit, retain and develop a large and diverse workforce; high
customer concentration and the ability of our customers to
terminate our contracts for convenience; intense competition and
substantial regulation in the health care industry; changes in
regulations or issuance of new regulations or interpretations;
limited operating history; our inability to execute our business
plan; increase our revenue and achieve profitability; lower than
anticipated eligible members under our contracts; our inability to
recognize revenue; the adequacy of our existing cash resources and
anticipated capital commitments to enable us to continue as a going
concern; our ability to raise additional capital when needed; lack
of outcomes and statistically significant formal research studies;
difficulty enrolling new members and maintaining existing members
in our programs; the risk that the treatment programs might not be
effective; difficulty in developing, exploiting and protecting
proprietary technologies; continued business disruption and related
risks resulting from the outbreak of the novel coronavirus 2019;
general economic conditions, nationally and globally, and their
effect on the market for our services, competitive pressures and
trends in our industry and our ability to successfully compete with
our competitors, changes in laws, regulations, or policies, our
receipt of a deficiency notification from the Nasdaq Stock Market
regarding the trading price of our common stock, and risks related
to our ability to realize the potential benefits of and to
effectively integrate acquisitions. You are urged to consider
statements that include the words “may,” “will,” “could,” “should,”
“believes,” “estimates,” “projects,” “potential,” “expects,”
“plan,” “anticipates,” “intends,” “continues,” “forecast,”
“designed,” “goal,” or the negative of those words or other
comparable words to be uncertain and forward-looking. For a further
list and description of the risks and uncertainties we face, please
refer to our most recent Securities and Exchange Commission filings
which are available on its website at http://www.sec.gov . Such
forward-looking statements are current only as of the date they are
made and based on information available to us on the date hereof,
and we assume no obligation to update any forward-looking
statements, whether as a result of new information, future events
or otherwise, except as required by law.
Learn more at www.ontrakhealth.com
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version on businesswire.com: https://www.businesswire.com/news/home/20230405005277/en/
Jaime Prieto jprieto@ontrakhealth.com
Ontrak (NASDAQ:OTRK)
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