IRVING, Texas, Jan. 18, 2019 /PRNewswire/ -- TXU Energy, the
energy retail subsidiary of Vistra Energy (NYSE: VST), today
announced a series of energy assistance programs intended to assist
customers who have been adversely impacted by the extended federal
government shutdown. The announcement is intended to expand
awareness of these efforts, respond to customer inquiries, and
ensure impacted customers are informed and able to avail themselves
of all available options. This support is similar to the company's
previous customer assistance programs.
"We understand that our customers may have had their steady
paycheck or regular income disrupted because of the furlough," said
Scott Hudson, president of TXU
Energy. "In these circumstances, we believe in stepping up and
doing our part to provide customers with some relief. We also want
to remind customers who are experiencing financial hardship about
TXU Energy Aid."
TXU Energy Aid has helped Texas
families going through hard times keep their homes powered and safe
for more than 35 years, including providing much needed assistance
during natural disasters like Hurricane Harvey in 2017.
New program details for impacted, eligible federal workers
include:
- Waiving late fees.
- Extending payment due dates for these customers, including
working with all eligible customers by offering deferred payment
arrangements upon request.
- Support also remains available through TXU Energy Aid. For
information on which social service agency assists in their area,
customers may call 211 and ask for bill payment assistance.
About TXU Energy
More Texans trust TXU Energy to power
their homes and businesses than any other electricity provider.
We're passionate about creating experiences and solutions tailored
to fit the needs of our customers, including electricity plans,
online tools to help save, renewable energy options and more.
Consecutively ranked as one of the Top Places to Work by The
Dallas Morning News, TXU Energy is also committed to creating a
dynamic and fun workplace where all our people can succeed. Visit
txu.com for more. TXU Energy is a subsidiary of Vistra Energy
(NYSE: VST). REP #10004
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SOURCE TXU Energy