IRVING, Texas, March 15, 2020 /PRNewswire/ -- With
aggressive containment efforts of coronavirus underway, TXU Energy
announced today a series of steps it has taken to help
customers.
TXU Energy is assisting customers that may incur economic
hardship related to the coronavirus by:
- Waiving late fees
- Extending payment due dates with no down payment required
- Reducing down payments and deferring balances over five equal
installments
If a customer is unable to pay their bill, we're here to help.
To take advantage of this assistance, TXU Energy customers should
call 1-800-242-9113.
In addition, during this unprecedented time, the team at TXU
Energy is working hard to ensure our customers have the resources
they need as well as the dependable service they have come to
expect.
"The coronavirus is causing uncertainty and many hardships, and
during this time, we don't want our customers to worry about their
electric bills," said Scott Hudson,
president of TXU Energy. "TXU Energy takes seriously our
responsibility to provide an essential service to millions of
Texas homes and businesses, and we
are committed to serving our communities through this time of
enhanced need."
In light of the coronavirus, the company is providing additional
bill-payment assistance to customers in need through its TXU Energy
AidSM program. These dollars are being allocated to
existing TXU Energy Aid partners serving Texas communities. Funds are donated by the
company, its employees, and customers.
For more than 30 years, TXU Energy Aid, one of the largest
electric bill payment assistance programs in the nation, has helped
Texas families going through hard
times keep their homes powered and safe. For information on which
social service agency provides assistance in their area, customers
can call 211 and ask for bill payment assistance.
About TXU Energy
More Texans trust TXU Energy to power
their homes and businesses than any other electricity provider.
We're passionate about creating experiences and solutions tailored
to fit the needs of our customers, including electricity plans,
online tools to help save, renewable energy options and more. TXU
Energy is also committed to cultivating a dynamic and enjoyable
workplace where all our people can succeed. Visit txu.com for
more. TXU Energy is a subsidiary of Vistra Energy (NYSE:
VST). REP #10004
Media
Jenny Lyon
214-875-8004
MediaHotline@txu.com
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SOURCE TXU Energy