IRVING, Texas, July 8, 2020 /PRNewswire/ -- As COVID-19
concerns keep Texans home during the hottest months of the year,
TXU Energy is committed to supporting the health and well-being of
our customers. These tips and tools can help customers save
money while they're spending more time inside:
- Use fans to keep cool. With a ceiling fan, you can raise your
thermostat about 4° without reducing your comfort. During summer,
set your fans to run counterclockwise, keeping warm air up.
- Try setting your thermostat 4° higher or more when you're away.
You can save up to 10% with every two degrees you raise your
thermostat.
- Clean or replace your filters more frequently in the summer –
every month or two – to keep your A/C running smoothly. Replacing a
clogged filter, which restricts airflow and decreases efficiency,
could reduce the energy consumption of your air conditioner by
5-15%.
"For many of our customers, the workday, entertainment for the
kids, and everything in between is happening under one roof," said
Scott Hudson, president of TXU
Energy. "We understand that this increased electricity use, coupled
with the heat of the Texas summer,
is putting additional strain on families who continue to feel the
financial impact of the pandemic. We want to assure our customers
that we're here to help – our team is focused on providing
resources, relief, and bill-payment assistance options to any
customer who needs help."
Three types of assistance are available:
- Payment Flexibility: as previously announced, TXU Energy
is assisting customers impacted by COVID-19 by waiving late fees,
extending payment due dates with no down payment required, and
reducing down payments and arranging deferred payment plans so
balances can be paid over five equal installments. To take
advantage of this assistance, TXU Energy customers should call
1-800-242-9113.
- Payment Assistance: TXU Energy continues to provide
additional bill-payment assistance to customers in need through its
TXU Energy AidSM program. For over 35 years, these
funds, donated by employees, customers, and the company, have been
distributed by TXU Energy Aid partner agencies. For information on
which social service agency provides assistance in their area,
customers should call 211 or visit 211texas.org and type
"electricity bill assistance" in the search box.
- State Relief: Texans still have time to enroll in the
state's COVID-19 Electricity Relief Program. Apply online or call
the Texas Lifeline 24/7 at 866-454-8387. If you're the primary
account holder and receive SNAP or Medicaid, you're automatically
enrolled and do not need to apply.
TXU Energy takes seriously our responsibility to provide an
essential service to millions of Texas homes and businesses, support our
customers with flexible payment options, and serve our communities
through this time of enhanced need. Learn more HERE.
About TXU Energy
More Texans trust TXU Energy to power
their homes and businesses than any other electricity provider.
We're passionate about creating experiences and solutions tailored
to fit the needs of our customers, including electricity plans,
online tools to help save, renewable energy options and more. TXU
Energy is also committed to cultivating a dynamic and enjoyable
workplace where all our people can succeed. Visit txu.com for
more. TXU Energy is a subsidiary of Vistra (NYSE: VST). REP
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Media
Jenny Lyon
214-875-8004
MediaHotline@txu.com
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SOURCE TXU Energy