Global 200 Insurance Company Selects Cicero XM(R) to Deliver a Call Center Smart Desktop
23 Janeiro 2013 - 12:30PM
Marketwired
Cicero Inc. (OTCBB: CICN), a provider of business performance
software for desktops and mobile devices, announced today that a
Fortune 500 Provider of insurance products and services with over
$115 Billion in assets has signed an enterprise software license
and services agreement to deliver an integrated Cicero XM Smart
Desktop solution for their call centers.
The Insurance Provider will be using Cicero's award-winning
Cicero XM technology to implement a call center enhanced desktop
with automated sign-on, application quick launch, automated search
and navigation, consolidated views of key information and other
features. The new desktop will use existing applications and will
present information in an organized desktop for customer service
representatives to improve productivity and customer
experience.
"Our technology allows companies to leverage the investments
already made in enterprise applications and securely serve up the
right information to the right people when it is needed -- at both
the desktop and now the mobile device," said Mike Garner, Chief
Customer Officer at Cicero. "We are pleased that another Fortune
500 company has selected our technology to support their employee
and customer service initiatives."
About Cicero Inc.
Cicero® provides business performance software that enables
companies to monitor and improve their existing technologies to
deliver smart, integrated, and secure solutions at employees'
desktops and mobile devices. Using Cicero EDGE™, global customers
are addressing the challenges of security, compatibility, and
usability by leveraging existing applications and delivering
integrated enterprise mobility at the fraction of time and cost as
other approaches. Others use Cicero XM® to improve contact center
and back office productivity by integrating, and presenting
information with unified desktops and desktop automation. Cicero
customers and partners also use Cicero Discovery™, a desktop
analytics solution, to collect activity and application performance
data and track business objects across time and multiple users as
well as to measure against defined business process workflows for
analysis and/or to feed third party applications. Learn more at
www.ciceroinc.com.
Cicero, Cicero XM, Cicero Discovery, Cicero EDGE, United
Desktop, and United Data Model are trademarks or registered
trademarks of Cicero Inc. and/or its affiliates. Other company
names and/or products are for identification purposes and are the
property of, and may be trademarks of, their respective owners.
Safe Harbor: Except for any historical information contained
herein, this news release may contain forward-looking statements on
such matters as strategic direction, anticipated return on
investment, business prospects, the development and capabilities of
the Cicero product group, new products and similar matters. Actual
results may differ materially from the anticipated results or other
expectations expressed in this release of a variety of factors,
including risks that customers may not adopt the Cicero technology,
which Cicero Inc. may not successfully execute its new strategic
initiative and other risks and uncertainties that could cause
actual results to differ materially from such statements. For a
description of other factors that could cause such a difference,
please see Cicero Inc.'s filings with the Securities and Exchange
Commission.
Contact: Keith Anderson Email Contact 919-380-5092
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