Teleperformance Wins Third Consecutive Great Place to Work® award in China
10 Dezembro 2020 - 1:45PM
Business Wire
Outstanding employer status is based on independent employee
trust audit
- Teleperformance just one of 38 companies in mainland China,
Hong Kong & Taiwan to be recognized in 2020
- Evaluation criteria heavily weighted on employee trust in
Teleperformance
- Teleperformance in China received exceptionally high scores
(exceeding 90%) in every evaluation dimension
- Third consecutive annual GPTW® recognition for Teleperformance
in China
- 87% of Teleperformance employees worldwide currently work in
independently certified top employer operations
Regulatory News:
Teleperformance (Paris:TEP), a leading global group in digitally
integrated business services, announced today its China operations
received the prestigious Great Place to Work® (GPTW®) certification
for the third consecutive year. Highlights of the 2020 GPTW®
recognition includes high employee survey participation rates and
very strong scores exceeding 90% for all evaluation areas. The
overall trust index score was 91% which exceeded the overall
average of all GPTW® recognized companies in Greater China™.
Teleperformance employs more than 5,500 people in China, utilizing
Work from Home (WFH) and facilities in six cities; Beijing, Xi’an,
Nanning, Kunming, Foshan and Shanghai.
The GPTW® 2020 certification is particularly significant with
the world still engulfed in the Covid-19 pandemic which has caused
significant worldwide employment challenges and disruptions.
Jose Bezanilla, CEO GPTW® Greater China, said: “More than
1,000 Teleperformance’s employees in China participated in
confidential surveys that assess employee trust by rating the
company on credibility, respect, fairness, pride and camaraderie.
Survey responses are independently cross validated with rigorous
field audits covering everything from the quality of physical work
facilities and employee amenities to corporate culture. It is
particularly noteworthy that TP China’s operations have attained
certification for the third consecutive year as this is quite an
accomplishment considering such a challenging year. Out of the many
companies that tried, only 38 organizations in all of mainland
China, Hong Kong and Taiwan were able to achieve independent GPTW®
certification this year. We are very pleased to again recognize
Teleperformance in China as a 2020 Great Place to Work®.”
Joseph Wai, Executive Chairman, Teleperformance China,
commented: “We are honored that the Great Place to
Work®Institute has recognized Teleperformance as one of the best
workplaces in Greater China™ for the third consecutive year. Our
entire management team is grateful that our employees trust our
leadership and enjoy working in a safe, multicultural environment
that promotes good teamwork. Our success here is directly
attributable to our people. We have always believed that happy
employees are at the core of our success and we thank every
employee for their trust and their contributions to our team.”
With a top global priority of employee well-being, 26 separate
Teleperformance country operations are currently independently
recognized as top employers by third party evaluators: Albania,
Argentina, Brazil, China, Colombia, Costa Rica, Dominican Republic,
Egypt, El Salvador, Greece, Germany, India, Kosovo, Madagascar,
Malaysia, Mexico, Morocco, Peru, Philippines, Portugal, Saudi
Arabia, Spain, Tunisia, United Arab Emirates, United Kingdom and
the United States of America. This represents 87% of the worldwide
Teleperformance workforce.
Teleperformance Chairman and Chief Executive Officer Daniel
Julien, said: “In 2007, we launched our physical operations in
China where we support 15 major vertical industries in 13 languages
and dialects. I am pleased to see our China team recognized by its
own employees as a Great Place to Work® for the third consecutive
year. This reflects well on the consistent and positive human focus
we need for sustained success everywhere in the world. Currently,
87% of our entire worldwide staff of 331,000 people work in
independently audited and certified best employer operations. We
will never become complacent in caring for the safety, well-being
and professional growth of our employees.”
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), a leading global group in digitally
integrated business services, serves as a strategic partner to
the world’s largest companies in many industries. It offers a One
Office support services model combining three wide, high-value
solution families: customer experience management, back-office
services and business process knowledge services. These end-to-end
digital solutions guarantee successful customer interaction and
optimized business processes, anchored in a unique, comprehensive
high tech, high touch approach. The Group's 331,000 employees,
based in 80 countries, support billions of connections every year
in over 265 languages and 170 markets, in a shared commitment to
excellence as part of the “Simpler, Faster, Safer” process. This
mission is supported by the use of reliable, flexible, intelligent
technological solutions and compliance with the industry’s highest
security and quality standards, based on Corporate Social
Responsibility excellence. In 2019, Teleperformance reported
consolidated revenue of €5,355 million (US$ 6 billion, based on €1
= $1.12) and net profit of €400 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, CAC
Support Services, STOXX 600, S&P Europe 350 and MSCI Global
Standard. In the area of corporate social responsibility,
Teleperformance shares have been included in the Euronext Vigeo
Eurozone 120 index since 2015, the FTSE4Good index since 2018 and
also the Ethibel Sustainability Excellence Europe index (confirmed
in 2019).
For more information: www.teleperformance.com Follow us on
Twitter: @teleperformance
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version on businesswire.com: https://www.businesswire.com/news/home/20201210005828/en/
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Laurent Poinsot – Karine
Allouis IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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