Part of the company’s mission to be Earth’s
Safest Place to Work, and its investment of over $300 million into
safety projects in 2021, WorkingWell will help prevent injuries,
provide wellness services, and offer quality healthcare for
employees while at work and at home
Program components will roll out to all Amazon
operations sites in the U.S. by end of year with the aim of cutting
recordable incident rates by 50 percent by 2025
Today Amazon (NASDAQ:AMZN) announced the launch of WorkingWell,
a new comprehensive program providing employees with physical and
mental activities, wellness exercises, and healthy eating support
that are scientifically proven to help them recharge and
reenergize, and ultimately reduce the risk of injury. The program
is part of the company’s investment of more than $300 million into
safety projects in 2021, and its mission to be Earth’s Safest Place
to Work. There are a number of components of WorkingWell, each of
which was developed in collaboration with employees from within
Amazon operations. Aspects of WorkingWell piloted in the U.S. in
2019, and the program has since expanded to 859,000 employees at
350 sites in North America and Europe. By the end of 2021,
WorkingWell will expand further to cover all of Amazon’s operations
network in the U.S. with the aim of cutting recordable incident
rates by 50 percent by 2025.
The health and safety of employees is Amazon’s number one
priority and has been since day one. The company works closely with
health and safety experts and scientists, conducts thousands of
safety inspections each day in its buildings, and has made hundreds
of changes based on employee feedback to improve their well-being
at work, including development of the WorkingWell program.
“Amazon takes our safety very seriously, and my managers have
made it clear to me it’s more important than anything, even
productivity and quality,” said Jeffrey Ku, operations employee at
an Amazon fulfillment center in Aurora, CO. “WorkingWell is an
extension of that—it makes sure we’re taking care of our minds and
bodies. It encourages us to make positive changes to how we work,
and since I started watching the program’s health and safety
videos, I’ve incorporated a stretching routine into my day.”
Similar to other jobs of this kind, about 40 percent of
work-related injuries at Amazon are musculoskeletal disorders
(MSDs) which include sprains or strains caused by repetitive
motions, and they’re more likely to occur among newer employees,
many of whom might be working in a physical role for the first
time. Pilots of the WorkingWell program have reduced these
injuries, and have had a positive impact on regular day-to-day
activities for employees outside of work. In fact, this
program—along with other company initiatives focused on early MSD
prevention—helped decrease MSD-related injuries by 32 percent from
2019 to 2020.
“Amazon has identified some innovative technologies and
approaches to address employee well-being and the implementation of
training and wellness programs in their facilities,” says Jennifer
McNelly, American Society of Safety Professionals (ASSP) CEO. “The
occupational safety and health community thrives on sharing
innovations, best practices and lessons learned. We look forward to
Amazon continuing to share ideas and information about these new
methods and approaches to improve workplace safety in the United
States and globally.”
WorkingWell is a comprehensive program with a number of
components covering training and conditioning, wellness services,
and technology, including the following:
Scientifically proven health and safety education and
exercises
Health & Safety Huddles: Daily
opportunities to engage employees on strong body mechanics,
wellness topics, and ongoing safety education. Operations leaders
and small groups of socially distanced employees gather near work
stations and watch short interactive videos on rotating topics
created by health and safety professionals and injury prevention
specialists. Topics rotate on a monthly basis and range from
gripping and handling, pushing and pulling, nutrition, and more. In
the last year during its pilot phase, Health & Safety Huddles
contributed to reducing MSD-related injuries and received nearly 90
percent positive feedback from surveyed employees.
Wellness Zones: Provides employees
with voluntary stretching and muscle recovery via easily
accessible, dedicated spaces within Amazon’s operations buildings.
These areas incorporate interactive videos and written information
to help employees proactively improve their health and wellness in
areas like body mechanics, wellness topics like best practices in
stretching, ongoing safety education, and more.
AmaZen: Guides employees through
mindfulness practices in individual interactive kiosks at
buildings. During shifts employees can visit AmaZen stations and
watch short videos featuring easy-to-follow wellbeing activities,
including guided meditations, positive affirmations, calming scenes
with sounds, and more. Employees like Katie Miller from an Amazon
fulfillment center in Etna, OH, say the pilot program has been
helpful. She shared, “Self-care is important, and AmaZen gives me
an opportunity to take time for myself to just pause and regroup
which helps me be better at work. When I take that time, I come
back to work more focused, and it has a lasting effect on the rest
of my day.”
Comprehensive and critical health and wellness
services
Wellness Centers: Amazon-staffed
spaces dedicated to preventing injuries and illness through
preventative self-care, health and safety education, as well as
first-aid treatment in case of injury. First aid trained onsite
medical representatives and certified athletic trainers called
Injury Prevention Specialists bring diverse backgrounds to these
Centers to deliver quality onsite safety and wellness care to
operations employees.
EatWell: Developed to support the
overall nutritional health and wellbeing of employees by promoting
healthy eating and increasing the availability of healthier
options. In onsite breakrooms, signage is displayed to highlight
healthy choices such as fruit, granola bars, and vegetable snack
packs. Through this program, the company has also increased the
selection of healthier options available to employees in site
breakrooms. In its initial pilot, EatWell has increased awareness
of healthy eating by 60 percent and has helped over 50 percent of
surveyed employees make healthier choices.
Neighborhood Health Centers: Offers
Amazon employees and their families quality, convenient, and
affordable healthcare within 10 miles of where they work and live.
In partnership with Crossover Health, these Centers provide access
to comprehensive primary care services to help members be well and
stay well. With a focus on acute, chronic, and preventive primary
care health needs, a wide range of services are offered at these
Centers. Examples include prescription medication services,
vaccinations, mental health, physical therapy, health coaching for
conditions like diabetes and hypertension, and care navigation to
specialty referral services, as well as same-day pediatric
services. Since the initial rollout of 17 sites across five cities
in the U.S., patients have reported over 90 percent satisfaction,
and over 85 percent of Amazon employees consider Neighborhood
Health Centers their single place for healthcare.
Using technology to connect with employees in buildings, and
at home
Mind & Body Moments: Hourly
prompts employees receive at their workstations guiding them
through a series of scientifically proven physical and mental
activities to help recharge and reenergize, and ultimately reduce
the risk of injury. These activities, designed to reduce muscle and
mental fatigue, range from various stretching recommendations,
breathing exercises, and mental reflections. Since piloting this
program in select sites, employees have shared that these moments
have improved their physical and mental wellbeing while at work. By
the end of the year, Mind & Body Moments will evolve to more
personalized prompts.
Connect & Comment Kiosks:
Gathers employee feedback to help drive improvements to current
WorkingWell components and ideate on future offerings. These kiosks
also give employees an onsite location to access wellness services
and content, connecting them with hundreds of pieces of content
including health and safety training, wellness tips, information on
Wellness Centers, and Mind & Body Moments.
WorkingWell Mobile App: Will soon
provide at-home access to all of the onsite safety, health and
wellness offerings in Amazon buildings including AmaZen, EatWell,
Mind & Body Moments. The Working Well Mobile App offers
employees a digital library to help facilitate proactive wellness
behaviors like stretching and muscle recovery, mindfulness
exercises, and body mechanics coaching.
WorkingWell was developed by employees who care deeply about
their co-workers and are dedicated to promoting workplace health
and safety. The WorkingWell team will continue to elicit feedback
and ideas from employees, and use the science of safety to solve
problems and establish new industry best practices in its
relentless pursuit to support employees and keep them healthy and
safe every day.
To learn more from the employees who helped develop WorkingWell
and its components, visit:
https://www.aboutamazon.com/news/workplace/meet-employees-behind-amazons-new-health-and-wellness-program.
To download b-roll video and high-resolution images of
WorkingWell, visit:
https://press.aboutamazon.com/images-videos.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Amazon strives to
be Earth’s Most Customer-Centric Company, Earth’s Best Employer,
and Earth’s Safest Place to Work. Customer reviews, 1-Click
shopping, personalized recommendations, Prime, Fulfillment by
Amazon, AWS, Kindle Direct Publishing, Kindle, Career Choice, Fire
tablets, Fire TV, Amazon Echo, Alexa, Just Walk Out technology,
Amazon Studios, and The Climate Pledge are some of the things
pioneered by Amazon. For more information, visit amazon.com/about
and follow @AmazonNews.
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