Five9 to Acquire Aceyus Extending the Five9 Platform to Streamline the Migration of Large Enterprise Customers From On-Prem to Cloud and Leverage Contextual Data to Deliver Personalized Experiences
07 Agosto 2023 - 5:10PM
Business Wire
Five9 (NASDAQ: FIVN), the Intelligent CX Platform provider,
today announced it has entered into a definitive agreement to
acquire Aceyus, a market leader in advanced data integration and
analytics.
Using a robust catalog of pre-built integrations, Aceyus
software ingests data from CRM, WEM systems, multiple ACDs,
communication platforms, digital channels, intelligent virtual
agents and other key sources of customer data. Aceyus’s ability to
normalize the entire CX data set and deliver real time-insights
allows businesses to transition from legacy systems to Five9 while
maintaining consistent reports, data visualization and dashboards.
This enables customers to run their business smoothly and take
advantage of the Five9 platform during migration and beyond. The
continuity of data and insight provided by Aceyus across complex
environments allows for smoother large scale cloud migrations with
faster time to value.
In order to deliver personalized customer journeys, enterprises
need to leverage contextual data. This contextual data often lives
in dozens of disparate and siloed systems. As a market leader in
advanced data integration and analytics for large enterprises,
Aceyus will further differentiate the Five9 platform as we
integrate their robust, pre-built data integrations to expand our
platform's data lake.
Aceyus will enable Five9 to access this contextual data to
optimize, predict and deliver the personalized journeys customers
expect. This applies especially to the Five9 AI & Automation
solutions where the use of this data is critical to the accuracy
and efficacy required to deliver a joyful customer experience.
“Aceyus’s customer base includes many Fortune 100 companies and
joint accounts with Five9, including some of our largest prospects
and customers around the globe. The addition of Aceyus will extend
our platform to further facilitate the migration of large
enterprise customers to the cloud and to leverage contextual data
to deliver personalized experiences,” said Mike Burkland, Five9 CEO
and Chairman. “Aceyus is a market leader in removing data
complexity and delivering analytics for some of the world’s largest
enterprises. We believe Aceyus’s breadth of capabilities to ingest,
normalize and analyze data across a wide range of data sources is
unmatched. Together, we will enhance the differentiation of the
Five9 platform to deliver data-driven, personalized customer
journeys and enable the world’s largest enterprises to seamlessly
move to the cloud. We are thrilled to have the Aceyus team join
Five9.”
“Contact centers are a veritable treasure trove of data,
especially as market leaders have moved to create CX platforms that
include IVAs, digital engagement, and WEM,” says Sheila
McGee-Smith, principal analyst at McGee-Smith Analytics. “To be
valuable, however, contact center data must be combined with
information from applications and departments across the
enterprise. In our fast-paced, Generative AI world, it’s not about
collecting data – it’s about ensuring the data is available,
accessible, and liberated from data silos to create new insights
and intelligence to personalize experiences for end user
customers.”
“As an existing partner of both Five9 and Aceyus, we are excited
to see this combination of two strong partners in our portfolio,”
said Casey Klein, Contact Center Vice President at Presidio. “More
and more, our customers expect access to sophisticated, yet easy to
understand real-time customer experience data and metrics as they
migrate to the cloud. The combined capabilities and expertise of
Five9 and Aceyus will add strategic business value as we deliver
innovative solutions, expanded product offerings, and improved
services for our customers.”
Mike Ary, Aceyus’s CEO, President and Co-Founder, said, “Aceyus
is incredibly proud to join Five9, a leading, global CX platform
provider and true industry innovator in AI and Automation. Building
on our successful partnership, shared vision and well-aligned
cultures, we are poised to deliver unparalleled value to our
customers, empowering them with comprehensive insights and tools to
drive business transformation and exceptional customer experiences.
I look forward to the boundless opportunities and growth that lie
ahead as we write the next chapter of success, together, as part of
the Five9 family."
The transaction is scheduled to close by the end of the third
quarter of 2023.
About Five9:
The Five9 Intelligent CX Platform provides a comprehensive suite
of solutions for orchestrating fluid customer experiences. Our
cloud-native, multi-tenant, scalable, reliable and secure platform
includes contact center; omni-channel engagement; Workforce
Engagement Management; extensibility through more than 1,000
partners; and innovative, practical AI, automation and journey
analytics that are embedded as part of the platform. Five9 brings
the power of people, technology, and partners to more than 2,500
organizations worldwide. For more information, please visit
www.five9.com
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version on businesswire.com: https://www.businesswire.com/news/home/20230807264716/en/
Media Contact: Suzie Linville Senior Corporate
Communications Manager, Five9 Suzie.Linville@five9.com
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