Manhattan Associates Transforms Retail Returns
05 Setembro 2023 - 9:30AM
Business Wire
Groundbreaking capabilities enhance shopper
satisfaction while improving profitability for retailers
Manhattan Associates Inc. (NASDAQ: MANH) has announced enhanced
Returns Management capabilities to streamline and optimize the
returns process, and deliver a frictionless experience for both
consumers and retailers. The new returns features strengthen
customer loyalty by creating a frictionless experience, promoting
an increase in store traffic and cross-selling opportunities.
Manhattan’s 2023 Unified Commerce Benchmark revealed that 41% of
shoppers find the returns process very time-consuming, and 96%
would buy again from retailers that offer a smooth experience. With
Manhattan’s new capabilities, consumers can choose their most
convenient way to return – whether in-store or online, which also
includes printerless options. Refunds or exchanges will be
processed as soon as carriers scan the package – 3-5 days faster
than most retailers.
“For shoppers today, experience beats products. Returns are an
inconvenience to consumers and a big cost for retailers, and our
enhanced Returns Management capabilities help retailers provide a
world-class experience to their customers even after the sale,
strengthening loyalty and, in turn, profitability,” said Ellie
Crawford, director of Product Management for Manhattan. “At
Manhattan, we are committed to solving business challenges in the
simplest and most efficient way possible.”
These new capabilities reduce shipping costs and improve the
sustainability of a return by optimizing a product’s return path
and inventory placement based on assortment and current stock
levels.
The additions improve returns processes across the Manhattan
Active® Omni solution suite, extending from the contact center all
the way to the store applications. They are automatically available
to all subscribers of Manhattan Active Omni as part of the
quarterly upgrade cycle.
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About Manhattan Associates
Manhattan Associates is a technology leader in supply chain and
omnichannel commerce. We unite information across the enterprise,
converging front-end sales with back-end supply chain execution.
Our software, platform technology and unmatched experience help
drive both top-line growth and bottom-line profitability for our
customers.
Manhattan Associates designs, builds and delivers leading edge
cloud and on-premises solutions so that across the store, through
your network or from your fulfillment center, you are ready to reap
the rewards of the omnichannel marketplace. For more information,
please visit www.manh.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230905439304/en/
Devika Goel Manhattan Associates 470-435-1566 (Mobile)
Dgoel@manh.com
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