Inspire Brands Streamlines Omnichannel Commerce Across North American Restaurants via Expanded Fiserv Relationship
27 Setembro 2023 - 9:30AM
Business Wire
Relationship will drive unified customer
experiences and operational efficiency across U.S. company-owned
and franchised locations
Fiserv, Inc. (NYSE: FI), a leading global provider of payments
and financial services technology solutions, today announced an
expansion of its relationship with Inspire Brands, a multi-brand
restaurant company whose portfolio includes more than 32,000
restaurants worldwide.
The expanded relationship builds on a successful foundation in
which Fiserv has helped power connected commerce experiences within
the Inspire portfolio for more than two decades. Continuing its
existing relationship with their Baskin-Robbins, Dunkin’, and Sonic
brands, Fiserv will now unify in-store, in-app, and online commerce
for several more of Inspire’s popular restaurant concepts. The
agreement will add several thousand additional restaurants to the
relationship and include both company-owned and franchised
locations.
“As buying experiences become more connected to customer
loyalty, enabling seamless interactions across channels has become
critical to our success,” said Kate Jaspon, Inspire CFO. “Inspire’s
expanded relationship with Fiserv will simplify and improve how we
serve our customers through any platform or payment method they
choose.”
Inspire will leverage Carat, the global commerce platform from
Fiserv, to enable payment experiences across its digital and
physical footprint, enhance gift solutions, and maximize efficiency
by unifying settlement, reporting, analytics, and other functions.
This will also help simplify how Inspire connects its portfolio of
restaurants to innovative payment capabilities and technology
providers, allowing each brand to enable the payment experiences
that best fit its unique customer needs.
“Our expanded relationship with Inspire exemplifies how large
enterprises are making targeted investments to create deeper, more
unified experiences for customers while optimizing costs,” said
Casey Klyszeiko, Head of Carat and Global eCommerce at Fiserv. “By
simplifying their commerce model, Inspire will be able to better
streamline in-house operations.”
Carat is the global commerce platform from Fiserv that
orchestrates payments and experiences for the world’s largest
businesses, including eight of the 10 largest global quick-service
restaurants (QSRs). With Carat, leading brands can unify their
commerce, optimize transactions, and imagine and realize new ways
to engage with customers.
Learn more at carat.fiserv.com.
About Fiserv
Fiserv, Inc. (NYSE: FI), a Fortune 500 company, aspires to move
money and information in a way that moves the world. As a global
leader in payments and financial technology, the company helps
clients achieve best-in-class results through a commitment to
innovation and excellence in areas including account processing and
digital banking solutions; card issuer processing and network
services; payments; e-commerce; merchant acquiring and processing;
and the Clover® cloud-based point-of-sale and business management
platform. Fiserv is a member of the S&P 500® Index and one of
Fortune® World’s Most Admired Companies™. Visit fiserv.com and
follow on social media for more information and the latest company
news.
About Inspire Brands
Inspire Brands is a multi-brand restaurant company whose
portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo
Wild Wings, Dunkin’, Jimmy John’s, and Sonic locations worldwide.
The company was founded in 2018 and is headquartered in Atlanta,
Georgia. For more information, visit InspireBrands.com
FISV-G
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version on businesswire.com: https://www.businesswire.com/news/home/20230927953157/en/
Media Relations: Chase Wallace Director, Communications
Fiserv, Inc. +1 470-481-2555 chase.wallace@fiserv.com Additional
Contact: Ann S. Cave Vice President, External Communications
Fiserv, Inc. +1 678-325-9435 ann.cave@fiserv.com
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