Informatica Earns an “Outstanding Customer Service Experience” by J.D. Power Under its Certified Assisted Technical Support Program for the Third Consecutive Year
04 Outubro 2023 - 10:00AM
Business Wire
Certification underpins Informatica’s
commitment to deliver best-in-class services and experiences across
its customer and partner ecosystems
Informatica (NYSE: INFA), an AI-powered enterprise cloud data
management leader, has again been recognized by J.D. Power for
exceptional customer service under its Certified Assisted Technical
Support Program. This is the third consecutive year Informatica
earned the certification and met the current software benchmark for
customer satisfaction excellence. The certification needs to be
renewed annually through a robust audit process.
“The certification is designed to be very, very challenging, so
when J.D. Power says that a brand delivers outstanding service, the
world can have confidence that the organization really will deliver
a consistently outstanding experience,” said Mark Miller,
Practice Leader for Customer Service Advisory at J.D. Power.
“Informatica earning this distinction for three consecutive years
speaks volumes to its commitment to service excellence and we are
proud to recognize this great company for taking such wonderful
care of their customers.”
The Certified Technology Service and Support Program and the
Certified Assisted Technical Support Program evaluate overall
customer satisfaction and operational standards and help
technology-support organizations increase their effectiveness.
Additionally, the certification aids businesses in identifying
technology providers that demonstrate outstanding service and
support.
Organizations must attain customer satisfaction scores above the
top 20% of enterprise software support performance in North America
to become certified and maintain certification. J.D. Power surveys
customers about their technology service and support experience and
deploys a team of experts to conduct comprehensive evaluations of
the service organization against proven best practices.
- The successful deployment of Informatica’s signature select
offerings helped deliver a best-in-class integrated engagement
model for customers to accelerate their digital
transformation.
- Informatica added a support experience platform that helped
gather insights from customer interactions, which aided support
teams in providing personalized and timely assistance to all
customers.
- Informatica also launched a product experience lounge with over
100 use cases to enable customers to familiarize themselves with
the capabilities of the Intelligent Data Management Cloud™
platform.
Informatica is committed to innovating and launching new
initiatives to enhance best-in-class customer experience and
accelerate business outcomes. We aren’t simply customer-focused; we
are customer-obsessed, and the mindset is consistent across all
customer touchpoints, said Ansa Sekharan, Chief Customer Officer
at Informatica. “The feedback we received and the best
practices we instilled over the years have created an avant-garde
customer support team. Our third consecutive J.D. Power
certification is a testament to the exceptional talent and
dedication that permeates every facet of our organization.”
Informatica was also recently named a finalist in three
categories for the 2023 STAR Awards from the Technology &
Services Industry Association (TSIA), and won in the Innovation and
Customer Portals category. Last year, Informatica earned a place in
the “Hall of Fame,” one of the highest honors in the technology and
services industry.
About Informatica
Informatica (NYSE: INFA), an Enterprise Cloud Data Management
leader, brings data and AI to life by empowering businesses to
realize the transformative power of their most critical assets. We
have created a new category of software, the Informatica
Intelligent Data Management Cloud™ (IDMC). IDMC is an end-to-end
data management platform, powered by CLAIRE® AI, that connects,
manages, and unifies data across virtually any multi-cloud or
hybrid system, democratizing data and enabling enterprises to
modernize and advance their business strategies. Customers in more
than 100 countries, including 85 of the Fortune 100, rely on
Informatica to drive data-led digital transformation. Informatica.
Where data and AI come to life.
*J.D. Power 2023 Certified Assistance and Technical Support
Program recognition is based on successful completion of an
evaluation and exceeding a customer satisfaction benchmark through
a survey of recent servicing interactions for its technology
service and support operations. For more information, visit
www.jdpower.com/business/certified-technical-support-services.
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version on businesswire.com: https://www.businesswire.com/news/home/20231004146638/en/
Media Contact: Informatica Public Relations
prteam@informatica.com
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