Charles River Launches Real-Time Research Model Ordering, Introducing an Important Digital Innovation to Research Models & Services Business
19 Outubro 2023 - 9:00AM
Business Wire
Charles River Laboratories International, Inc. (NYSE: CRL) today
announced a new e-commerce ordering experience, offering clients
real-time access into research model availability and pricing, as
well as immediate order confirmation. The introduction of real-time
ordering for Charles River’s Research Models & Services
business digitizes a robust, industry-leading inventory, and
provides a seamless online ordering experience.
“Traditionally, clients looking to purchase research models
would review a static digital catalog, and follow-up with a phone
call or email to our ordering team,” said Colin Dunn, Ph.D.,
Corporate Senior Vice President, Global Research Models &
Services, Charles River. “Our real-time digital experience
reimagines this dynamic and enables clients direct access to
availability, pricing, and immediate order confirmations–empowering
them to make more efficient decisions.”
By reimagining an interactive digital catalog and connecting it
to dynamic inventory and pricing systems, clients are now provided
with real-time purchasing information based on their delivery
schedule. The intuitive digital experience enables collaboration
between researchers and procurement teams to search inventory by
name, species, strain code or therapeutic area, and configure their
request based on research model specifications matching their study
requirements and schedule.
“Implementing this real-time experience in our Research Models
& Services business is the latest in a series of innovations
that are fundamental to our digital journey,” said Mark Mintz,
Corporate Senior Vice President, Chief Information Officer at
Charles River. “We built this platform with client needs in mind,
using design-led thinking to create value in their research
process, ultimately working to increase efficiency in the
development of new therapeutics.”
As part of Charles River’s commitment to the humane care and
well-being of research animal models, trained staff qualify all
requests for account access, ensuring that only authorized
individuals have the ability to place orders for research models.
Researchers have full access to Charles River’s research model
portfolio, including account-specific pricing for effortless
sharing with their procurement team to streamline purchases. As
more users are onboarded onto the innovative platform, the online
ordering system ensures seamless collaboration for researchers,
regardless of procurement platform. The real-time ordering
experience is live and currently available in North America.
Charles River is continuously expanding the scope and taking into
account the voice of the customer, and anticipates new features
being regularly introduced.
“[It is] more convenient and easier to find the research models
requested from my researchers,” said Michelle, a purchasing
administrator at Case Western Reserve University. “I really like
the fact that all my account and shipping information is already in
the system for me to choose from. I like that I can see the price
of the research models we are requesting when placing an order. We
also get the confirmations back very quickly.”
Charles River is showcasing the real-time research model
ordering experience at the AALAS 2023 National Meeting in Salt Lake
City, UT, from October 22-26. Visit Booth #1908 for a demonstration
from subject matter experts, and to see the latest innovations from
Charles River.
About Charles River
Charles River provides essential products and services to help
pharmaceutical and biotechnology companies, government agencies and
leading academic institutions around the globe accelerate their
research and drug development efforts. Our dedicated employees are
focused on providing clients with exactly what they need to improve
and expedite the discovery, early-stage development and safe
manufacture of new therapies for the patients who need them. To
learn more about our unique portfolio and breadth of services,
visit www.criver.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20231019008088/en/
Investor Contact: Todd Spencer Corporate Vice President,
Investor Relations (781) 222-6455 todd.spencer@crl.com
Media Contact: Amy Cianciaruso Corporate Vice President
& Chief Communications Officer (781) 222-6168
amy.cianciaruso@crl.com
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