Weave Introduces AI-Driven Voicemail Transcriptions for Healthcare Providers
30 Outubro 2023 - 1:30PM
Business Wire
New feature follows growing acceptance of AI in
healthcare settings, according to a new report
Weave (NYSE: WEAV), a leading all-in-one experience platform for
small and medium-sized healthcare practices, today announces the
addition of AI-driven voicemail transcriptions to its platform.
Now available to Weave’s 27,000+ customers, Voicemail
Transcription automatically transcribes voicemails from patients
allowing for efficient, visible, and private reading experiences.
With this update, users will now see the voicemail transcription
when they click on the Voicemail tab within their Desktop
Application or within the mobile app, improving overall user
experience by making it faster to consume messages without having
to listen to the audio, which can often be difficult in busy
settings.
“AI has exploded in popularity over the past year, and we’re
taking steps to ensure Weave is delivering state of the art
offerings that empower our customers to enhance patient experiences
and deliver top of the line care,” said Branden Neish, Chief
Product and Technology Officer at Weave. “AI will only continue to
grow in popularity and daily use, which will have a transformative
impact on the future of the healthcare industry. Weave customers
that have already implemented AI into their practices claim they
save an average of an hour a day with the technology.”
In a new customer and consumer report conducted by Weave, the
company found that patients are accepting of AI in healthcare
settings and they see it leading to enhanced care and patient
experiences. In fact, the majority of consumers (65%) are open to
providers using AI tools in their practices. The report also found
that consumers and providers are aligned with how they think AI
will impact the healthcare industry, with two in three consumers
(67%) and 3 in 4 (75%) healthcare providers believing that AI is
likely to become a prevalent tool in healthcare.
"Artificial Intelligence is the catalyst for a new era in
healthcare,” says Dr. Matt Nejad, DDS of Beverly Hills, CA.
“Weave's AI-enabled voicemail transcripts are a leap in this
direction, providing automation and actionable insights that
empower providers to focus on what truly matters: patient
care."
This announcement follows months of AI-driven activity from
Weave to enhance features that allow healthcare providers to
deliver quality care and improve patient experiences, including
Email Assistant and Response Assistant. To learn more about Weave
Voicemail Transcriptions and Phones, go to:
https://www.getweave.com/weave-phones/
About Weave
Weave is a leading all-in-one customer experience platform for
small- and medium-sized healthcare businesses. From the first phone
call to the final invoice and every touchpoint in between, Weave
connects the entire customer journey. Weave’s software solutions
transform how local businesses attract, communicate with and engage
customers to grow their business. In the past year, Weave has been
named a G2 leader in Patient Engagement, Optometry, Dental Practice
Management and Patient Relationship Management software. To learn
more, visit getweave.com/newsroom/
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version on businesswire.com: https://www.businesswire.com/news/home/20231030838933/en/
Natalie House Senior Director of Content & Communications
pr@getweave.com
Weave Communications (NYSE:WEAV)
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