- Fisker is ramping up its service teams, with nearly 100
technicians now serving customers in 20 US states and two Canadian
provinces.
- Fisker continues to expand its service leadership
team.
- Fisker plans to provide customers with access to well over
100 collision repair shops in the US and Canada.
- Fisker is rolling out OTA software updates to all Fisker
Ocean SUVs.
Fisker Inc. (NYSE: FSR) (“Fisker”), driven by a mission to
create the world’s most emotional and sustainable electric
vehicles, today provided an extensive update on the company’s
rapidly expanding service capabilities in the U.S. and Canada.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20231219026555/en/
Fisker Inc., driven by a mission to
create the world’s most emotional and sustainable electric
vehicles, today provided an extensive update on the company’s
rapidly expanding service capabilities in the U.S. and Canada.
Fisker has added regional management oversight of service, and now
has a growing team of service staffers who call customers in
response to service-related issues and book service appointments.
The company currently has over 30 Fisker Customers Relations
associates and has supplemented this with call centers to support
both inbound as well as outbound calls. In addition to service
feedback already being received through multiple channels, Fisker
is also sending surveys to its customers to better understand and
improve the service experience. (Photo: Business Wire)
“Customer service is our top priority,” Chairman and CEO Henrik
Fisker said. “We realize, based on customer feedback, that we need
to make improvements, so we are ramping up our service operations
globally, enhancing our service process and growing our service
team.”
Regional management and a growing service team
Fisker has added regional management oversight of service, and
now has a growing team of service staffers who call customers in
response to service-related issues and book service appointments.
The company currently has over 30 Fisker Customers Relations
associates and has supplemented this with call centers to support
both inbound as well as outbound calls. In addition to service
feedback already being received through multiple channels, Fisker
is also sending surveys to its customers to better understand and
improve the service experience.
The company has also recently hired a Director, Technical
Services, who will start in January, and who will provide
additional leadership and support for handling technical cases.
Adding technicians and expanding collision repair
network
Nationwide, Fisker has engaged in significantly increased
recruiting for technicians and plans to hire many more technicians
in the coming months. Fisker has also undertaken a service surge to
send mobile technicians to customers, at those customers’
convenience. We are also reaching out to customers to understand
any hardware needs and ensure we are supporting both in-warranty
and outside-warranty requests.
In the U.S. and Canada, Fisker currently has nearly 100 service
technicians, more than 30 of whom are mobile technicians assisting
customers in 20 states and two Canadian provinces.
To accommodate customers who require collision repair, Fisker
now has 35 shops in its repair network, in 10 states and three
Canadian provinces. Five new shops are being added this week, and
Fisker plans to increase the US total by 80 shops across the
country.
To add to its overall capabilities, Fisker has brought onboard a
service partner that will assist with PDI and related services at
Fisker facilities. In combination with the in-field technicians,
this will expand Fisker’s ability to provide service to customer
vehicles with faster response times.
Improved internal systems and software updates
Fisker has also improved its service process by streamlining
internal systems and establishing more stringent metrics for
responding to customers in a timely manner. Calling staff is in the
process of reaching out to every U.S. customer who owns an Ocean to
assess their needs.
Fisker released Version 1.10 of its Fisker Ocean vehicle
software in November, rolling out the over-the-air (OTA) update in
waves; 80% of Fisker vehicles have this update and customers have
reported an enhanced and improved experience. Version 1.11 of the
Ocean software is now also being released, with 300 customers per
day receiving updates and with all customer vehicles expected to be
updated by the end of January 2024. Fisker has also reached out to
customers who have older versions of the software to upgrade them
to the latest release and to make a strong start to the new year,
complete with Version 1.11 and its exciting features.
About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive
industry by designing and developing individual mobility in
alignment with nature. Passionately driven by a vision of a clean
future for all, the company is on a mission to create the world’s
most sustainable and emotional electric vehicles. To learn more,
visit Fiskerinc.com and enjoy exclusive content across Fisker's
social media channels: Facebook, Instagram, Twitter, YouTube, and
LinkedIn.
Download the revolutionary new Fisker mobile app from the App
Store or Google Play.
Forward-Looking Statements
This press release includes forward-looking statements, which
are subject to the "safe harbor" provisions of the US Private
Securities Litigation Reform Act of 1995. These statements may be
identified by words such as "feel," "believes," expects,"
"estimates," "projects," "intends," "should," "is to be," or the
negative of such terms, or other comparable terminology and
include, among other things, the quotation of our CEO, the
statements regarding the planned launch timing, pricing, delivery,
production, and estimated range of the Fisker Ocean, the planned
timing of the opening of Fisker facilities, the Company's future
performance, expansion of operations, software updates, and other
future events that involve risks and uncertainties. Such
forward-looking statements are not guarantees of future performance
and are subject to risks and uncertainties, which could cause
actual results to differ materially from the forward-looking
statements contained herein due to many factors, including, but not
limited to: Fisker's limited operating history; Fisker's ability to
enter into additional manufacturing and other contracts with Magna
or tier-one suppliers in order to execute on its business plan; the
risk that OEM and supply partners do not meet agreed-upon timelines
or experience capacity constraints; Fisker may experience
significant delays in the design, manufacture, regulatory approval,
launch and financing of its vehicles; Fisker's ability to execute
its business model, including market acceptance of its planned
products and services; Fisker's inability to retain key personnel
and to hire additional personnel; competition in the electric
vehicle market; Fisker's inability to develop a sales distribution
network; and the ability to protect its intellectual property
rights; and those factors discussed in Fisker's Annual Report on
Form 10-K, under the heading "Risk Factors", filed with the
Securities and Exchange Commission (the "SEC"), as supplemented by
Quarterly Reports on Form 10-Q, and other reports and documents
Fisker files from time to time with the SEC. Any forward-looking
statements speak only as of the date on which they are made, and
Fisker undertakes no obligation to update any forward-looking
statement to reflect events or circumstances after the date of this
press release.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20231219026555/en/
European Media: Press.europe@fiskerinc.com
US Media Fisker@GODRIVEN360.com
Customer service: Support@fiskerinc.com
Fisker Inc. Communications:
Matthew DeBord VP, Communications mdebord@fiskerinc.com
Franziska Queling Regional Head of Public Relations Europe
fqueling@fiskerinc.com
Investor Relations: Frank Boroch, VP of Investor Relations
fboroch@fiskerinc.com
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