TaskUs, Inc. (Nasdaq: TASK), a provider of outsourced digital
services and next-generation customer experience to fast-growing
technology companies, announced a formal partnership today with
Quavo, the industry-leading provider of automated dispute
management solutions for issuing financial institutions.
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TaskUs Risk + Response is bringing added
value to clients through an enterprise technology partnership with
Quavo (Photo: Business Wire)
Building on its recent recognition as the Leader in the 2023
SPARK Matrix ™ for Financial Crime and Compliance Operations
Solutions by Quadrant Knowledge Solutions, TaskUs Risk + Response
is breaking new ground to bring added value to clients through an
enterprise technology partnership with Quavo. This partnership will
expand both companies' offerings to include the extensive
compliance knowledge and global resource base of TaskUs and Quavo’s
end-to-end dispute management solution.
“As online transactions increase, we can expect a rise in fraud,
putting platforms at increased risk. Many companies are reducing
workforces and cutting costs, making exceptional customer
experience more difficult for businesses to provide. Our
partnership with Quavo bridges the gap between the need for
automation and an improved cost-efficient workforce,” said Phil
Tomlinson, TaskUs SVP Global Offerings.
Quavo’s QFD® is a solution that issuing financial institutions
use to automate their entire dispute management process, from
intake to research, through chargeback resolution and recovery. The
platform enables organizations to investigate disputes of all
transaction types, requires no implementation fees, and integrates
with virtually any banking platform. QFD® significantly reduces
operational overhead, creates efficiency, reduces dispute losses,
and enhances the cardholder experience while ensuring regulatory
and network compliance. The powerful combination of best-in-class
technology and top-tier financial compliance professionals provides
an unparalleled approach to fighting financial crime around the
globe.
“Quavo doesn’t just supply technology; we collaborate with our
clients to achieve outcomes,” said Dana Riener, Quavo’s Director of
Strategic Partnerships. “That is one of the key drivers behind the
partnership. The TaskUs Risk + Response team brings technological
innovation and domain expertise to their client engagements,
helping them improve outcomes, not just reduce costs.”
“This partnership strengthens our relationships with global
clients and adds real transformational value,” said TaskUs Risk +
Response Global Head, Pragya Agarwal. “We’re thrilled about
partnering with Quavo to bring beneficial outcomes to our clients
and elevate our performance. The TaskUs Risk + Response team brings
human capital best practices, combined with agile transformation
for clients through the Quavo solution. It’s a real win-win-win
scenario for everyone involved.”
About TaskUs
TaskUs is a leading provider of outsourced digital services and
next-generation customer experience to the world’s most innovative
companies, helping its clients represent, protect, and grow their
brands. Leveraging a cloud-based infrastructure, TaskUs serves
clients in the fastest-growing sectors, including social media,
e-commerce, gaming, streaming media, food delivery and
ride-sharing, Technology, FinTech, and HealthTech. As of December
31, 2023, TaskUs had a worldwide headcount of approximately 48,200
people across 28 locations in 12 countries, including the United
States, the Philippines, and India.
About Quavo
Quavo is the world’s leading provider of automated dispute
management solutions for issuing banks and financial organizations.
Quavo’s premier SaaS platform, QFD® (Quavo Fraud & Disputes),
can automate the entire dispute lifecycle, from intake through
research, chargeback recovery, and resolution. Combine QFD® with
our back-office investigation team, DRE™ (Dispute Resolution
Experts), for a partial or fully outsourced fraud and dispute
processing solution. For more information about Quavo, visit
www.quavo.com.
Forward-Looking Statements
This press release contains “forward-looking statements” within
the meaning of the Private Securities Litigation Reform Act of
1995. Forward-looking statements include all statements that are
not historical facts. In some cases, you can identify these
forward-looking statements by the use of words such as “outlook,”
“believes,” “expects,” “potential,” “continues,” “may,” “will,”
“should,” “could,” “seeks,” “predicts,” “intends,” “trends,”
“plans,” “estimates,” “anticipates,” “positions us” or the negative
version of these words or other comparable words. Such
forward-looking statements are subject to various risks and
uncertainties. Accordingly, there are or will be important factors
that could cause actual outcomes or results to differ materially
from those indicated in these statements. These factors are
described under “Risk Factors” in the Company’s Annual Report on
Form 10-K for the year ended December 31, 2022 (the “Annual
Report”), filed with the Securities and Exchange Commission (the
“SEC”) on March 6, 2023, as such factors may be updated from time
to time in our periodic filings with the SEC, including the
Company’s Annual Report on Form 10-K for the fiscal year ended
December 31, 2023, which is expected to be filed no later than the
applicable SEC deadline, which are accessible on the SEC’s website
at www.sec.gov. These factors should not be construed as exhaustive
and should be read in conjunction with the other cautionary
statements included in the Company’s SEC filings. TaskUs undertakes
no obligation to update or review any forward-looking statement
publicly, whether as a result of new information, future
developments, or otherwise, except as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240304240974/en/
TaskUs: Investor Contact Trent Thrash Investor Relations
Trent.Thrash@taskus.com
Media Contact Heidi Lemmetyinen Global Communications
Heidi.Lemmetyinen@taskus.com
Quavo: Julia Lum Marketing Communications Specialist
julia.lum@quavo.com
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