Zoom Showcases Innovative Customer Experience Solutions at CEM Africa 2024
31 Julho 2024 - 12:55PM
Business Wire
Zoom hosted interactive workshops and a
dedicated exhibition booth at the event, showcasing the latest AI
tools for improving customer and agent interactions.
Zoom Video Communications, Inc. recently demonstrated its
advanced customer engagement technologies at the Customer
Experience Management (CEM) Africa Summit 2024. Held from July 30
to August 1, 2024, at the Century City Conference Centre in Cape
Town, the summit served as a platform for discussing transformative
customer experience strategies across a variety of industries.
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Mohannad AlKalash, Managing Director for
the Middle East, Turkey, Africa, and Pakistan (METAP) regions
(Photo: AETOSWire)
Mohannad AlKalash, Managing Director for the Middle East,
Turkey, Africa, and Pakistan (METAP) regions, said: “At Zoom, our
commitment to the METAP region goes beyond delivering advanced
communication technologies; it is about propelling regional growth
and fostering local talent. We were excited to share our latest
innovations and strategic insights at this year’s CEM Africa
Summit. Our participation demonstrated our ongoing dedication to
addressing the unique needs of businesses and communities within
these regions, ensuring they are equipped with the essential tools
and solutions to prosper in a digital-first era.”
The summit featured a lineup of Zoom experts including Mohannad
AlKalash, Managing Director for METAP, Laura Ball, CX AI Lead for
EMEA, Jacques Smith, Contact Center Specialist, and Ahmed Yousef,
Solutions Engineer. These sessions focused on the integration of AI
into customer experiences, offering in-depth discussions on
personalized customer journey mapping and advanced communication
strategies.
Zoom also featured a dedicated exhibition booth where summit
attendees could interact with Zoom's experts and explore advanced
solutions aimed at enhancing both customer and agent interactions
through innovative AI and digital tools.
Zoom's engagement at the CEM Africa Summit underscores its
commitment to fostering deep connections with customers and
stakeholders across the Middle East, Turkey, Africa, and Pakistan
(METAP) region.
The CEM Africa Summit hosted over 600 participants, including CX
professionals, industry leaders, and business executives, to
discuss trends and strategies in customer experience management.
This event also featured insightful discussions, expert-led
workshops, and presentations from approximately 95 speakers.
About Zoom
Zoom’s mission is to provide one platform that delivers
limitless human connection. Zoom Workplace — the company’s
AI-powered, open collaboration platform built for modern work —
will streamline communications, increase employee engagement,
optimize in-person time, improve productivity, and offer customer
choice with third-party apps and integrations. Zoom Workplace,
powered by Zoom AI Companion, will include collaboration solutions
like meetings, team chat, phone, scheduler, whiteboard, spaces,
Workvivo, and more. Together with Zoom Workplace, Zoom’s Business
Services for sales, marketing, and customer care teams, including
Zoom Contact Center, strengthen customer relationships throughout
the customer lifecycle. Founded in 2011, Zoom is publicly traded
(NASDAQ:ZM) and headquartered in San Jose, California. Get more
info at zoom.com.
Source: AETOSWire
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Ribal Temraz APCO Email: rtemraz@apcoworldwide.com Mobile:
00971552826792
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