Roadie Survey Finds 36.7% of Retailers Restrict Oversized Item Delivery Even as Demand Grows
21 Agosto 2024 - 10:00AM
Business Wire
Early cut-off times, complexity of managing
multiple carriers and extra resources cited as top pain points
A new report shows that 36.7% of retailers, e-tailers, and other
businesses restrict the delivery of big and bulky items, even as
the retail delivery market grows.1 Nearly half of respondents say
“oversized” describes more than 20% of what they sell, underscoring
why high-quality, efficient last-mile delivery for those items is
so crucial.
The research, published by Roadie, a UPS Company and a logistics
management and same-day delivery platform, in partnership with
studioID, explores the pain points, opportunities, and benefits of
big and bulky delivery.
Nearly half (47%) of the surveyed businesses cited early cut-off
times for oversized items as their primary logistical challenge,
followed closely by the complexity of managing multiple carriers
(45%), indicating a clear need for more flexible and responsive
delivery solutions.
“As retail giants like Amazon continue to push the bar higher,
customers expect the same high-quality delivery whether they order
a tablet or a big-screen TV,” said Marc Gorlin, founder and CEO of
Roadie. “Retailers that can offer faster, more reliable delivery
for oversized items are not just solving a logistical problem –
they’re expanding large-item revenue streams and building customer
loyalty.”
The majority of respondents use a mix of delivery services to
handle their big and bulky goods, whose early cutoffs and multi-day
transit times can lead to cart abandonment. Slow delivery speed
(49%) was the top reason for cart abandonment, followed closely by
the lack of flexible delivery windows (45%), inability to have the
item brought into the home (44%) and difficulty communicating with
delivery providers.
In June, Roadie introduced RoadieXD™, a nationwide network of
cross-docks, to enable retailers to offer same-day delivery for
almost anything of any size. RoadieXD™ taps into the existing
Roadie crowdsourced network of independent drivers to deliver up to
100 miles from each cross-dock, so companies can efficiently
dispatch products from multiple locations, eliminate the need for
extensive storage, accommodate later cut-off times and save on
costs for traditionally expensive deliveries.
“Customers want delivery for big and bulky items just as much –
if not more – than they want delivery for other items. Big item
delivery is just hard. But offering delivery for oversized SKUs can
make or break a sale,” added Gorlin. “We introduced RoadieXD™ to
enable retailers to deliver a fast and satisfying same-day delivery
experience straight from a distribution center. It also comes with
minimal complexity for the retailer, and fewer opportunities for
damages. Everybody wins.”
Companies that have outsourced pre-sorting, cross-docking and
delivery of bulky goods have seen a 62% increase in productivity.
They’re ahead of the curve – 56% of respondents anticipate such a
benefit but have not yet partnered with a provider to bring it to
fruition.
When working with an oversized delivery partner, respondents see
a range of benefits, including:
- Increasing sales of oversized items (63%)
- Improving the oversized delivery experience for customers
(57%)
- Increasing the efficiency of distribution and fulfillment
centers (46%)
- Reducing damages and returns (39%)
- Reducing spend on oversized delivery (32%)
Read the full report on the survey’s findings.
1 “Big & Bulky Done Better: Top challenges and how business
are solving them”
(https://www.roadie.com/resources/white-papers/22003.) Roadie, Aug.
21, 2024.
About Roadie
Roadie, a UPS Company, is a logistics management and
crowdsourced delivery platform. Founded in 2014, Roadie offers
businesses fast, flexible, and asset-light logistics solutions for
last-mile delivery. Roadie enables local delivery to more than 97%
of U.S. households by providing access to more than 200,000
independent drivers nationwide – allowing businesses to offer their
customers delivery optionality for almost any industry, from
airlines to artisans.
Roadie’s solutions include local same-day pickup and delivery,
delivery from warehouses with in-house sortation, oversized
delivery, sustainable delivery, returns, and more. For more
information, visit www.roadie.com.
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Gregory FCA Anna Patrick, 212-398-9680
apatrick@gregoryfca.com
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