Teladoc Health Expands Collaboration in AI with Microsoft to Address Healthcare Workforce Crisis
18 Julho 2023 - 9:00AM
Teladoc Health (NYSE: TDOC), the global leader in whole-person
virtual care, today announced it is furthering its collaboration
with Microsoft by working together to integrate Microsoft Azure
OpenAI Service, Azure Cognitive Services, and the Nuance Dragon
Ambient eXperience™ (DAX™) into the Teladoc Health Solo™ platform.
The integrated solutions will automate the creation of clinical
documentation during virtual exams to help ease the burden on the
healthcare workforce while improving the quality of shared medical
information and the care it supports. The Teladoc Health Medical
Group also plans to use Nuance DAX Express for care visits provided
directly by Teladoc Health.
“Administrative burden and staff shortages are major reasons why
clinicians are leaving the profession,” said Dr. Vidya
Raman-Tangella, chief medical officer at Teladoc Health. “We are
focused on using AI to reassert and build the doctor-patient
relationship at a time when technology frequently does the
opposite. We are proud to partner with Microsoft and Nuance to
break new ground.”
By 2025, the U.S. Department of Health and Human Services
predicts that there will be a nationwide shortage of 90,000
physicians worsened by professional burnout related to the demands
of electronic paperwork. According to the American Medical
Association, physicians spend two hours on administrative tasks for
each hour of care provided. A longtime partner to hospitals and
health systems, Teladoc Health is committed to helping
organizations alleviate workforce burden and improve patient care,
particularly with increased access and hybrid workflows like
virtual nursing which enables experienced remote nursing staff to
perform nursing responsibilities that do not require physical
touch. This frees up bedside nurses to focus on hands-on
patient care and improving staff satisfaction.
“We are pleased to continue our collaboration with Teladoc
Health, leveraging innovative technologies to help make it easier
for clinicians to deliver care virtually and enhance the patient
experience,” said Tom McGuinness, Corporate Vice President, Global
Health & Life Sciences, Microsoft. “Teladoc Health’s
integration of Azure OpenAI Service and Nuance DAX gives clinicians
the tools they need to deliver quality, coordinated care, easing
administrative burdens and allowing them to spend more focused time
with their patients.”
When integrated into the Teladoc Health Solo platform, Nuance
DAX, an ambient clinical documentation solution, will automatically
document patient encounters accurately and efficiently at the point
of care for final clinician review and signoff. As a result,
clinicians can interact with patients more naturally and
conversationally without the need to look away to type notes during
a telehealth visit.
The Teladoc Health Medical Group will also use Nuance DAX
Express, a workflow-integrated, AI powered clinical documentation
application that is the first to combine Nuance’s proven
conversational and ambient AI with the newest and most capable AI
model, GPT4, in the Azure OpenAI Service. The use of Nuance DAX
Express will provide quick and accurate reporting of encounters to
other virtual and community-based clinicians to better coordinate
care.
“Adding Nuance DAX and DAX Express into the Teladoc Health
ecosystem represents the type of collaborative innovation needed to
serve the rapidly changing needs of clinician's and patients across
the care continuum,” said Diana Nole, Executive Vice President and
General Manager of Healthcare at Nuance, a Microsoft company. “It
addresses the pressing challenge of reducing clinicians’
administrative workloads in some of the most demanding and dynamic
care environments in healthcare. Moreover, it combines the
efficiency and advanced power of conversational, ambient and
generative AI to give physicians the tools and information they
need to provide timely, high-quality, reassuring and personalized
care in any location, especially in urgent and virtual care
circumstances when patients need it the most.”
Teladoc Health first collaborated with Microsoft in 2021 to
streamline the technology and administrative processes associated
with providing virtual care, integrating the company’s Solo
platform within Microsoft Teams and as a strategic partner
expanding virtual health capabilities for Microsoft Cloud for
Healthcare.
About Teladoc Health
Teladoc Health empowers all people everywhere to live their
healthiest lives by transforming the healthcare experience. As the
world leader in whole-person virtual care, Teladoc Health uses
proprietary health signals and personalized interactions to drive
better health outcomes across the full continuum of care, at every
stage in a person’s health journey. Teladoc Health leverages more
than two decades of expertise and data-driven insights to meet the
growing virtual care needs of consumers and healthcare
professionals. For more information, please
visit www.teladochealth.com or
follow @TeladocHealth on Twitter.
Source: Teladoc Health, Inc. – General
Contact Carolyn
Edwards carolyn.edwards@teladochealth.com +1
321-795-1952
Teladoc Health (NYSE:TDOC)
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