Orbitz Launches 'Low Fare Promise'
26 Outubro 2004 - 11:16AM
PR Newswire (US)
Orbitz Launches 'Low Fare Promise' Site with Most Low Fares Puts
Money Where Its Mouth Is CHICAGO, Oct. 26 /PRNewswire/ -- Orbitz,
the site with more low fares, more hotels and more cars, is the
first travel agency to announce a Low Fare Promise available to all
travelers who book flights on any of the site's 455 airlines.
Orbitz's new low fare commitment joins the established OrbitzSaver
Low Rate Guarantee to offer travelers assurance that flights and
hotels available on Orbitz.com represent the Internet's best
prices. Effective today, if a customer finds a published airfare
online for the same airline and flight reservation that is at least
$5 less, excluding service fees, than what they purchased on
Orbitz.com, Orbitz will compensate the traveler with a $50 coupon
per ticket redeemable for future travel. "Travelers prefer to shop
on Orbitz because we make travel easy -- from our powerful search
tools and comprehensive Matrix Display that makes it a snap to find
a low price to our leading Customer Care program that provides
proactive traveler assistance," said John Samuel, executive vice
president of Consumer Travel at Orbitz. "Orbitz's new Low Fare
Promise and existing OrbitzSaver Low Rate Guarantee reinforce our
ongoing commitment to provide users with a superior travel planning
experience and the best prices on the web." To benefit from
Orbitz's Low Fare Promise, customers should fill out the online
claim form found at Orbitz.com under the "My Trips" tab by midnight
Central Time on the same day they purchased their ticket on Orbitz.
Valid claims will receive a coupon in the amount of $50 for every
ticket in the Orbitz reservation, which is redeemable on any future
flight, hotel, rental car or vacation package purchased on
Orbitz.com. The new fare promise applies to published airfares,
including web fares, purchased on Orbitz.com and Orbitz for
Business, and is valid with domestic flight reservations only.
Restrictions apply and a complete list of terms and conditions is
included below. Travelers can also shop for hotels with confidence
on Orbitz.com. Earlier this year, the company introduced an online
rate guarantee for all OrbitzSaver hotels that refunds the price
difference if a lower rate is found. More information on the
OrbitzSaver Guarantee and Low Fare Promise is available at
Orbitz.com. About Orbitz Orbitz is a leading online travel company
that enables travelers to search for and purchase a broad array of
travel products, including airline tickets, lodging, rental cars,
cruises and vacation packages. Since launching its website to the
general public in June 2001, Orbitz has become the third largest
online travel site based on gross travel bookings. On
http://www.orbitz.com/ , consumers can search more than 455
airlines, as well as rates at tens of thousands of lodging
properties worldwide and at 22 car rental companies. For more
information on the company, visit http://www.orbitz.com/ . Orbitz
Low Fare Promise Terms and Conditions: 1. The Orbitz Low Fare
Promise is available to any customer who makes a qualifying airfare
purchase through the Orbitz.com website. Qualifying purchase must
occur at Orbitz.com on/after October 23, 2004. 2. The Orbitz Low
Fare Promise applies only to airline tickets purchased on
Orbitz.com for travel within the domestic 50 United States, and
only for tickets purchased using a valid credit card with a United
States billing address. 3. The Orbitz Low Fare Promise applies only
to the total airfare and does not apply to differences based on
service, booking, processing, shipping, paper-ticket and other fees
not collected on the airline ticket. 4. If you find an airfare for
the same flights and dates of travel, on the same airline, with the
same flight numbers, for the same passengers, itinerary, cabin, and
subject to the same fare restrictions on any other full service
travel Web site or airline site that is at least $5 lower than the
airfare you purchased on the same day on Orbitz.com, Orbitz will
give you a coupon in the amount of $50 for every ticket in your
Orbitz reservation, redeemable on your next Orbitz.com purchase. 5.
To submit a claim, fill out and submit the claim form located next
to your itinerary under the My Trips tab on Orbitz.com. Once you
select the qualifying trip, click the "Low Fare Promise" link and
the claim form will automatically include the required details of
your trip. You will need to provide the following additional
information: -- Complete Web address (URL) reflecting the lower
airfare you found online -- Total airfare quoted on the other Web
site for all tickets including taxes (but excluding web site
service, booking, processing, shipping or other fees) 6. Your claim
must be submitted by midnight Central Time of the same day you
purchased your ticket on Orbitz.com. Claims may be submitted only
via the online claim form at Orbitz.com and not through any other
e-mail address or any Orbitz phone number. 7. The Orbitz Low Fare
Promise applies to lower airfares of $5 or greater found on another
full-service travel Web site or airline Web site. The confirmed
airfare you purchased on Orbitz.com will be compared to the airfare
on the other site at the last point immediately prior to purchase.
Fares must be compared with like fare restrictions, so for example,
if an unrestricted airfare is purchased on Orbitz.com, it will not
qualify for the Orbitz Low Fare Promise if compared to a restricted
airfare found on another Web site. 8. The Orbitz Low Fare Promise
does not apply to lower airfares that are available on Orbitz.com
or to refundable tickets that you choose to refund. 9. Orbitz
reserves the right to deny any claims that cannot be verified, or
for which you have provided incomplete information. 10. The Low
Fare Promise does not apply to unpublished rates that are not
available to the general public. Rates not available to the general
public include, but are not limited to, corporate discount
airfares, government fares, military fares, meeting fares,
wholesaler fares or consolidator fares. 11. The Low Fare Promise
does not apply to package fares, such as airfares sold as part of a
travel package. 12. The Low Fare Promise does not apply to airfares
where the carrier or itinerary details are unknown until after
purchase, nor does it apply to differences of less than $5 or to
service, booking, processing, shipping, paper-ticket and other fees
not charged on the airline ticket. 13. The Low Fare Promise does
not apply to total airfares on another Web site that have been
reduced as a result of promotional discounts, such as dollars off
coupons, loyalty program discounts or fly free offers. 14. An
Orbitz for Business member may not be eligible for the Low Fare
Promise if his/her employer elects not to participate. Check with
the company's travel administrator for policy details. Verification
of Claims and Coupon Redemption Following submission of a claim,
the Orbitz Customer Service Team will contact you via e-mail. If we
are unable to replicate the lower airfare, we may request
additional information and documentation (such as a screen shot)
from you in order to verify the lower online airfare. Please keep a
copy of all such documentation. 1. Orbitz reserves the right to
deny any claims that cannot be verified, or for which you have
provided incomplete information. 2. Upon verification of the lower
online airfare, Orbitz will send you an E-mail Coupon ("EC") in an
amount equal to $50 USD for each eligible ticket purchased as part
of the same confirmed reservation on Orbitz.com. One EC will be
issued per reservation to cover all ticketed travelers and is valid
for a future purchase on Orbitz.com. You can expect to receive your
EC via e-mail within 10-15 business days of verification of your
claim. 3. ECs are valid toward future purchases of travel products
booked on Orbitz.com within one year of the EC issue date. To
redeem an EC on a new purchase, the new purchase must equal or
exceed the total amount of the EC. The EC amount will be refunded
to the credit card used for payment on the new purchase. Extensions
will not be permitted and ECs will not be replaced or reissued for
any reason. 4. ECs are not redeemable for cash, are not
transferable or assignable and may not be purchased or auctioned
and any attempt to do so will result in the voiding of the EC. ECs
have no cash value. 5. ECs will only be issued to the Orbitz member
account under which the qualifying airfare purchase was made. 6.
The EC is the sole and exclusive compensation that will be provided
for Orbitz's failure to fulfill its Low Fare Promise. 7. If your
qualifying purchase on Orbitz.com is for a refundable ticket and
you later refund the ticket, any EC issued in connection with the
Orbitz Low Fare Promise as a result of your having submitted a
claim based on finding a fare lower than the fare you paid on the
refunded ticket will become void and invalid. If your qualifying
purchase is cancelled within 48 hours of purchase, your claim or
any issued EC will not be valid. 8. To redeem your EC you will need
to complete a new purchase on Orbitz.com as outlined above and send
an e-mail to containing the following information about your new
purchase: -- Orbitz Record Locator (this is your 8-digit
alpha-numeric Orbitz confirmation #) for the new product you
purchased on Orbitz.com -- E-mail address of your Orbitz account --
EC code (this will be the EC code # we sent to you via e-mail) --
Coupon amount Void where prohibited by law. Orbitz reserves the
right to modify or cancel the Orbitz Low Fare Promise at any time
without prior notice. Any modification will be effective upon
posting of modified Orbitz Low Fare Promise Terms and Conditions on
the Orbitz.com web site. Any cancellation will be effective upon
removal of references to the Orbitz Low Fare Promise and the Orbitz
Low Fare Promise Terms and Conditions from the Orbitz.com web site.
If the Orbitz Low Fare Promise is cancelled for any reason, the ECs
issued will continue to be valid until their expiration date.
Statements in this news release regarding Orbitz that are not
historical facts are forward-looking statements and are subject to
risks, assumptions and uncertainties that could cause such
statements to differ materially from actual future events or
results. Any such forward-looking statements, including statements
about the pending acquisition of Orbitz by Cendant Corp. and the
timing of such transaction, are made pursuant to the safe harbor
provisions of the Private Securities Litigation Reform Act of 1995.
These statements are subject to rules and uncertainties that may
change at any time. The following factors, among others, could
cause Orbitz' actual results to differ materially from those
described in a forward-looking statement: Orbitz' ability to retain
and attract customers on a cost-effective basis; increasing
competition from existing or new competitors; relationships with
Orbitz' controlling stockholders and with other travel suppliers;
limitations that could affect the expansion of our Supplier Link
business; risks relating to our ability to expand our business
generally; specific risks that could affect our ability to achieve
growth plans for portions of our business, such as hotels; rapid
technological change affecting our industry; technical and
operational issues, such as journey control restrictions, that
result from changes in travel suppliers' distribution methodologies
that could affect our results; risks associated with litigation or
government regulation; declines, disruptions or events affecting
the travel industry; potential fluctuations in our quarterly and
annual results. With respect to Cendant's pending acquisition of
Orbitz, these factors include risks and uncertainties related to
the timing and successful completion of the transaction, including
the risk that not all conditions to closing of the transaction will
be satisfied. This list is intended to identify only certain of the
principal factors that could cause actual results to differ.
Readers are referred to the reports and documents filed from time
to time by Orbitz with the Securities and Exchange Commission for a
discussion of these and other important risk factors. Readers are
cautioned not to place undue reliance on forward-looking
statements, which are made as of the date of this news release.
Orbitz undertakes no obligation to update or revise any
forward-looking statements, whether as a result of new information,
future events or any other reason. DATASOURCE: Orbitz CONTACT:
Kendra Thornton, +1-312-894-4721, , or Jeanenne Diefendorf,
+1-312-894-4986, , both of Orbitz Web site: http://www.orbitz.com/
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