LONDON, February 12, 2013 /PRNewswire/ --
Hiscox research reveals:
- 89% of SMEs have mastered the use
of technology
- 38% of SMEs have difficulty
'switching off'
- 37% find working during 'off duty'
hours intrusive on their personal lives
Despite winning the battle against potentially confusing
technology in the workplace, small business owners are feeling
overwhelmed by the intrusion it causes in their personal lives,
according to new research from specialist business insurer
Hiscox.
The study analysed how UK business owners were coping with the
ever-changing technology landscape and how they are handling the
impact on their personal lives as they seek to keep up with
changes. Positively, 89% of those surveyed felt they have mastered
the use of technology in their business, finding it manageable.
However, when it comes to their personal lives 38% admitted they
have difficulty 'switching off' and work even when they shouldn't
be, negatively impacting on their private lives.
Alan Thomas, small business
insurance expert at Hiscox, comments on
the findings: "As SMEs seek to keep their business running at
all times, the option to clock off at 5pm is fast diminishing and being 'switched on'
is becoming a normal way of life. Thanks to the reliance on, and
access to technology, SMEs have become masters of technology but
slaves to their work, and it's no surprise they are leading a
lifestyle where they are 'always on'".
"Our research confirms what we already know from working closely
with them; SMEs are constantly connected to their workplace,
incredibly tech savvy and committed to their business."
Findings from the research:
Masters of technology
The majority of respondents (61%) keep up to date with
technology recognising the importance of it in their business
compared with 14% who don't. More importantly, almost half (46%)
would rather have something reliable that works even if it's not
the latest piece of equipment, followed by a quarter (26%) who only
upgrade and update when absolutely necessary. 23% feel they need to
adopt technology to compete and make that investment where they can
and 11% find it difficult to keep up with the latest available
technology due to the costs involved in buying the new technology
and training staff. This is in contrast with only 10% of
respondents who generally upgrade their equipment with new
technology as soon as it's available.
When it comes to future investments in technology, 59% of
respondents currently plan to significantly invest in technology in
the near future, either to purchase new equipment or upgrade
existing equipment. Of these, 35% plan to do so in the next 12
months compared with 25% who plan to do so in the next two-three
years.
Slaves to Smartphones
The research shows that SME owners are maintaining an 'always
on' attitude when it comes to their business, working even when
they shouldn't be with 64% having made or received work related
communications when it may not be appropriate, such as when in the
cinema, at a museum or in a quiet train carriage. As this lifestyle
becomes the norm, more SME owners (74%) feel they don't have to
hide the fact that they're working when they shouldn't be, from
those around them, compared to 17% who feel they do. As a
result, 37% said they found work intrusive on their personal lives
(compared with 23% who did not). The most common way of hiding that
they were working was claiming to be doing something else (40%),
followed by working while others think they are asleep (35%),
taking a phone call relating to work but pretending it wasn't (23%)
and claimed to be going somewhere else while actually going to work
(19%).
Small business owners are so connected to their technology that
they are regularly accused of not being able to relax or wind down
(25%), followed by another 24% who admitted that if they go for too
long without checking their work emails / messages they start to
feel anxious. However, unsurprisingly while on holiday 85% of SME's
are guilty of checking their work emails highlighting their
inability to switch off.
Notes to editors
About the research
The online survey, conducted by Opinium, interviewed 1,030
business leaders (owner managers, proprietors, managing directors,
board level directors / partners, and directors) in SMEs with up to
249 employees in the UK, between 28 November - 6 December 2012.
About Hiscox UK
Hiscox offers a range of business insurance policies to cover
the liabilities and property risks of small businesses and
consultants in the UK, as well as profession-specific policies that
you can tailor to suit the risks that your business faces.
Hiscox also provides specialist insurance cover for homes and
their contents, valuables and collections.
For more information, visit http://www.hiscox.co.uk
About Hiscox
Hiscox, headquartered in Bermuda, is an international specialist
insurance group listed on the London Stock Exchange (LSE:HSX).
There are three main underwriting parts of the Group - Hiscox
London Market, Hiscox UK and Europe and Hiscox International. Hiscox London
Market underwrites mainly internationally traded business in the
London Market - generally large or complex business which needs to
be shared with other insurers or needs the international licences
of Lloyd's. Hiscox UK and Hiscox Europe offer a range of specialist
insurance for professionals and business customers, as well as high
net worth individuals. Hiscox International includes operations in
Bermuda, Guernsey and
USA.
For further information, visit http://www.hiscox.com
SOURCE Hiscox
