MOUNTAIN VIEW, Calif.,
Nov. 12, 2019 /PRNewswire/
-- Passage AI, a leader in artificial intelligence
(AI)-enabled conversational interfaces, today announced it has
partnered with Talkdesk to deliver sophisticated and highly
accurate AI chatbot experiences through the Talkdesk platform.
Talkdesk offers one of the industry's leading cloud-based contact
center platforms, used by large enterprises and small businesses
around the world. Passage AI's chatbot technology seamlessly
integrates via an app on the Talkdesk platform, and for the first
time, Talkdesk customers can now use AI to automatically respond to
their customers, thereby lowering Customer Service costs and
improving agent productivity.
Talkdesk powers customer interactions for more than 1,800
innovative enterprises around the world including 2U, Canon, IBM,
Peloton and Trivago. Talkdesk is easily adaptable to changing
customer and contact center operational needs, resulting in
increased productivity, customer satisfaction and cost-saving. By
combining enterprise performance with consumer-like ease of use,
Talkdesk empowers companies to make customer experience their
competitive advantage. Passage AI integrates with Talkdesk through
AppConnect, the world's first enterprise app store, which unites
best-in-breed software to redefine the way businesses integrate
their call center platform.
"We are excited to now have Passage AI's innovative approach to
conversational AI available to our customers through AppConnect,"
said Dave Richards, Head of
AppConnect Partnerships and Operations, Talkdesk. "AppConnect
enables customer service providers to easily add on new and
innovative solutions through clicks, not code, and customize their
contact center to exceed consumer expectations."
Chatbot technology continues to grow, with Gartner
predicting 25% of customer service and support operations will
use it by 2020, a sea change considering that number was just 2% in
2017. This explosive growth is due in large part to the benefits of
AI chatbot technology in call centers, namely that companies enjoy
a reduction of up to 70% in call, chat and email inquiries, while
increasing customer satisfaction.
Passage AI's conversational AI platform boasts a 95% or higher
accuracy in field tests. In addition, it allows Talkdesk customers
the option to seamlessly integrate and deploy AI-based chatbot
technology to over 20 different channels, including a website,
mobile app, messaging platforms, voice assistants and IVRs, which
helps better meet the needs of today's customer.
"Brands around the globe want to use conversational AI to lower
customer service costs and improve customer satisfaction. Passage
AI distinguishes itself through our 95% accuracy rate and the ease
of deploying an AI-powered chat interface on over twenty text and
voice platforms," said Ravi N. Raj,
CEO and co-founder of Passage AI. "We're excited to join with
Talkdesk, a partner who has demonstrated a similar commitment to
excellence in its market, and ensure their customers can integrate
AI-based conversational experiences quickly and easily through the
Talkdesk platform."
The Passage AI chatbot uses native natural language processing
models in all major languages. Talkdesk customers can deploy
chatbots in English, Spanish, German, French, Portuguese, Japanese
and Mandarin Chinese.
About Passage AI
Founded in 2016 by Walmart Labs
alumni Madhu Mathihalli and Ravi N.
Raj and LinkedIn alumnus Mitul
Tiwari, Passage AI enables businesses to harness the power
of AI-enabled conversational interfaces to bring bottom-line
benefits, to better utilize service agents saddled by mundane
tasks, and to deliver exceptional customer experience. Passage AI
counts Kohl's, Bridgestone, Shell, Wynn, Ford and TransUnion among
the business and services that use its solution. A 2018 TiE50,
Golden Bridge and Global Achievement
for AI award winner, the company has secured $10.3 million in total funding and is
headquartered in Mountain View,
Calif. More information can be found
at https://www.passage.ai.
About Talkdesk
Talkdesk Enterprise Cloud Contact
Center empowers companies to make customer experience their
competitive advantage. With enterprise-class performance and
consumer-like ease of use, Talkdesk easily adapts to the evolving
needs of sales and support teams and their end-customers, resulting
in increased customer satisfaction, productivity and cost savings.
Over 1,800 innovative enterprises around the world including 2U,
Canon, IBM, Peloton and Trivago, rely on Talkdesk to power their
customer interactions. Learn more and request a demo at
www.talkdesk.com.
Contact: Nick Tylwalk, (717)
497-4704, nick@consortpartners.com
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SOURCE Passage AI