SANTA CRUZ, Calif.,
Nov. 11, 2020 /PRNewswire/
-- Poly (NYSE: PLT) today was recognized by Nemertes as winner
of the 2020 Pilothouse Award for Room Video Conferencing
Systems.
The Nemertes' PilotHouse awards are based on a matrix which
combines customer sentiment ratings with an analysis of which
technology, products, and services organizations choose to use.
Nemertes surveyed insights and metrics from over 500 enterprise
organizations worldwide who use communications and collaboration
products.
Poly was the only room video conferencing system provider in
Nemertes' annual Visual Communications and Collaboration 2020-21
Study to achieve both an above average customer sentiment score
(3.22 out of 4) as well high customer success rating.
Nemertes surveyed insights and metrics from over 500 enterprise
organizations worldwide who use communications and collaboration
products. "Each year, IT and C-level executives participating in
our study rate their providers in a number of categories, including
product and solutions, features and functions, as well as customer
service and support. They also share insights into business
benefits and monetary savings associated with their investments,"
said Irwin Lazar, Vice President and
Service Director, Nemertes. "This year, not only did Poly's
customers highly rate its product performance, features,
innovation, and support, but Poly deployments were closely
associated with quantifiable improvements in productivity, cost
savings, and revenue gains."
Nemertes interviewed and surveyed IT decision makers and
executives within organizations around the globe, with headquarters
spanning 12 countries, and the firm gathered data on adoption,
costs, and business success for video conferencing services and
endpoints. Data was also gathered around technologies related to
streaming, digital white boards, video application development, and
mobile UC applications. According to the study, more than 72
percent of organizations have bought, or plan to buy room-based
video conferencing systems, and 35 percent are increasing the
number of meeting rooms and spaces that are equipped for video
conferencing.
"We're excited to see how our customers are adopting and
integrating video endpoints into their hybrid working environments
— within the home office and throughout the traditional office
space, this year," Carl Wiese,
executive vice president and chief revenue officer for Poly,
"It's an honor for Poly to be recognized as a leader in such a
transformative year. As video continues to play a critical role in
our lives going forward, Poly will continue to deliver a best in
class audio and video experience."
Poly secured the top spot thanks to high marks for sentiment and
overall business success and was recognized specifically for
achieving the highest scores in video conferencing products,
product features, and audio and video quality.
Poly also ranked highest in the survey of all competitors in
terms of reported business improvements. Study participants
reported the following benefits, on average, for their video
investments:
- $240,400 in annual savings
from eliminating redundant platforms, moving to cloud-based
services, reducing or eliminating travel, and supporting
work-from-home
- $399,188 in annual revenue
gain from using video to improve sales and customer
service
- 23.8% productivity improvement from shorter and
fewer meetings and improving processes
To learn more about this study, please visit:
https://nemertes.com/digital-workplace/
Nemertes Visual Communications and Collaboration 2020-21
Study
Nemertes conducted its Visual Communications and
Collaboration 2020-21 research study from April through May
of 2020. The analyst firm interviewed and surveyed 528
IT leaders and C-level executives from organizations with
headquarters in 12 countries. The study gathered data on
adoption, costs, and business success for video conferencing
services and endpoints as well as related technologies
including streaming, digital white boards, video
application development, and mobile UC applications.
Nemertes is a global research-based advisory and consulting firm
that analyzes the business value of emerging technologies. Since
2002, Nemertes has provided strategic recommendations based on
data-driven operational and business metrics to help organizations
deliver successful technology transformation to employees and
customers. https://nemertes.com/
About Poly
Poly (Plantronics, Inc. – formerly
Plantronics and Polycom) is a global communications company that
powers meaningful human connection and collaboration. Poly combines
legendary audio expertise and powerful video conferencing
capabilities to overcome the distractions, complexity and distance
that make communication challenging. Poly believes in solutions
that make life easier when they work together and with our
partners' services. Poly is one of the global industry leaders
offering headsets, video and audio conferencing, desk phones,
analytics and services. For more information visit
www.Poly.com.
Poly, the propeller design, and the Poly logo are trademarks of
Plantronics, Inc. All other trademarks are the property of their
respective owners.
Poly Media Contact:
Shannon
Shamoon
PR Manager
+1 (831) 201-9142
Shannon.Shamoon@poly.com
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SOURCE Poly