Acquisition Provides Customer Self
Service Solutions for Media Companies
MARKHAM,
ON and ROCHESTER, NY,
Sept. 6,
2022 /PRNewswire/ - Enghouse
Systems Limited (TSX: ENGH) has
acquired the business assets of VoicePort LLC, a provider of SaaS
automated solutions based in Rochester, New York.
VoicePort's products improve the customer experience for
media companies with subscription-based customers. The company
provides automated, configurable and integrated self-service
software for its customers. VoicePort software creates a seamless
customer service experience and can be used with any
device.
VoicePort products include inbound and outbound IVR,
AI-powered chatbots and also provide full web chat capability. The
products are designed to be fully integrated and work across the
customer's organization and its supporting systems.
VoicePort is known for its innovative product offerings,
designed to help circulation enterprises to reduce costs and
improve customer experience and retention. Marketing, sales and
customer service teams use VoicePort software to increase sales and
enduring relationships with today's always-on, always-connected
consumers.
"VoicePort offers a customer self-service solution
uniquely designed for the media industry," said Steve Sadler, Chairman & CEO of Enghouse.
"We will combine the VoicePort solution with Enghouse's CCaaS
product to offer a more comprehensive and integrated solution to
this sector. We are very pleased to welcome VoicePort's customers,
employees and partners to Enghouse."
About Enghouse
Enghouse Systems Ltd. is a Canadian publicly traded
company (TSX:ENGH) that provides vertically focused enterprise
software solutions focusing on contact centers, video
communications, healthcare, telecommunications, public safety and
the transit market. Enghouse has a two-pronged growth strategy that
focuses on internal growth and acquisitions, which are funded
through operating cash flows. The company has no external debt
financing and is organized around two business segments: the
Interactive Management Group and the Asset Management Group.
Further information about Enghouse may be obtained from the
company's website at
www.enghouse.com.
About VoicePort
VoicePort LLC is a provider of automated, configurable,
and integrated customer self-service software. The products,
including inbound and outbound IVR and AI-powered chatbots with
2-way text messaging, are designed and orchestrated to be fully
integrated and work seamlessly across organizations and their
supporting resources and systems. VoicePort is known for innovation
in product offerings designed to help the circulation industry not
only reduce costs, but to improve customer experience, retention
and sales. For more information, log on to
www.voiceport.net.
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SOURCE Enghouse Systems Limited